executive services manager resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

To acquire a career position with a challenging organization, where my professional skills present opportunities for advancement. Hard-working Supervisor with over 5 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.

  • Training, Mentoring and Development
  • Priority Management
  • Conflict Resolution
  • Staff Management
  • Processes and Procedures
  • Leadership
  • Business and strategic planning
  • Business administration
  • Business Development
  • Operations management
  • Project Management
  • Schedule & calendar planning
  • Service contracts management
  • Performance Evaluations
  • Documentation and control
  • Advanced MS Office Suite
  • Travel Administration
  • Multi-Line Phone Proficiency
  • Strong Interpersonal Skills
  • Expense reporting
  • Administrative support
  • Mail handling
  • Office management
  • Resourceful
Work History
02/2006 to Current Executive Services Manager Ncr Corporation | Cedar Rapids, IA,
  • Chairman for the Vendor Management and Records Management Committees.
  • BCP Coordinator
  • Captain of the Emergency Response Team
  • Directed tenant improvements to meet contractual demands and update building areas.
  • Controlled expenses to meet budget requirements.
  • Accounted for building usage and organizational needs when planning maintenance activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Documented records on pricing, energy consumption and activity reports.
  • Managed various high level projects
  • Responded to building emergencies and managed repairs.
  • Drove continuous improvement of processes and systems operation.
  • Supervised Contractors, Design team, Movers, Engineers, Building Management, and Bank Employees throughout redesign and renovation process.
  • Investigated problems and determined appropriate remedies.
  • Supervised staff, including Corporate Services Representative and Corporate Services Coordinator in day-to-day activities.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Screened calls and emails and initiated actions to respond or direct messages for the CFO/COO.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Organized and coordinated training classes, monthly social events, Holiday parties, Board and Executive committee meetings.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Processed travel expenses and reimbursements for Board members, President, and CFO.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized international and domestic travel arrangements for up to 10 staff members, including all transportation and hotel stays.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
03/2005 to 02/2006 Mortgage Processor Abound Credit Union | Bardstown, KY,
  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Sub-prime, Conventional, ARM’s, A-paper, and Fixed Mortgages loans.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Handled any conditions sent from underwriting departments.
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
01/2002 to 03/2005 Supervisor Jbt Corporation | Modesto, CA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained new employees for collection positions.
  • Implemented and oversaw ex-employee collections program.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Coordinated team contests and goals to enhance productivity and improve employee morale.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
Expected in 1997 to to HIGH SCHOOL DIPLOMA | Westminster High School, Westminster, MD GPA:

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Resume Overview

School Attended

  • Westminster High School

Job Titles Held:

  • Executive Services Manager
  • Mortgage Processor
  • Supervisor



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