Executive Housekeeper with 5 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Skills
Housekeeping
Laundry
Staff Management
Quality Assurance and Control
Sales
Budgeting
Supervisory Skills
Occupational Health and Safety
Cost Control
Employee Coaching
State Of North Carolina - Executive Housekeeper manager Henderson, NC, 01/2020 - Current
Restocked room supplies such as facial tissues for personal touch with every job
Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents
Examined 216 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
Accepted accountability for all assigned building keys, master keys and access cards
Stripped and refinished hard surface floors to maintain quality condition and appearance
Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40 hours per week
Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 40 hours
Quickly responded to requests from patrons for linens and amenities items, which boosted satisfaction rates by 100% on company scorecards
Worked on team of 60 staff members to service 216 rooms daily
Trained new staff on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
Drove operational improvements which resulted in savings and improved profit margins
General Dynamics - Housekeeping Team Leader University Park, FL, 08/2019 - 01/2020
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Managed staff of 25 housekeepers.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Evaluated employee performance and developed improvement plans.
University Of California - OPERATIONS MANAGER Agriculture And Natural Resources, CA, 07/2015 - 10/2018
Maintain consistent verbal and non-verbal communication with Owners, and General Manager Detailed involvement in all departments to ensure optimum service performance level Handled HR functions such as; hiring, training, progressive discipline and reviews Resolve guest problems quickly,efficiently and courteously Monitor high balance guest and take appropriate action Updates group information,maintain,monitor and prepare groups Conduct regular scheduled meetings with staff member Ensure Implementation of all hotel policies and procedures
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 25-member management team with related direct reports
Evaluated upcoming program plans to forecast expected resource needs
Implemented policies and standard operating procedures for continuous improvement
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Monitored employee productivity and optimized procedures to reduce costs 50%
Boosted team performance with enhanced employee evaluation processes
Maximized productivity and management systems by establishing specific goals and managing operations
Spearheaded department training for appraisals of new components
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 100%
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
Oversaw day-to-day operations, including supervising 50-person team across 1 site
Clarion Hotel - Food Service Manager City, STATE, 07/2015 - 10/2018
Manage day to day operations of hotels breakfast operations Handled food forecasting and ordering Maintain kitchen at department of health and company standards
Maintained excellent attendance record, consistently arriving to work on time
Led housekeeping team in delivery of deep cleaning project, resulting in guest satisfaction
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Resolved guest relations problems, improved operations and provided exceptional client support
Increased customer satisfaction by resolving guest relation issues
Saved $1,000 by implementing cost-saving initiatives that addressed long-standing problems
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