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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Executive Housekeeper with 5 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.

Skills

Housekeeping
Laundry
Staff Management
Quality Assurance and Control
Sales
Budgeting
Supervisory Skills
Occupational Health and Safety
Cost Control
Employee Coaching

Education
Adult Education Meriden CT Meriden, CT, Expected in 2019 General Education Diploma : Academics - GPA :
  • Continuing education in GED
Certifications
  • First Aid/CPR Certified
  • ServSafe
Work History
State Of North Carolina - Executive Housekeeper manager
Henderson, NC, 01/2020 - Current
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
  • Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents
  • Examined 216 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Stripped and refinished hard surface floors to maintain quality condition and appearance
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40 hours per week
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 40 hours
  • Quickly responded to requests from patrons for linens and amenities items, which boosted satisfaction rates by 100% on company scorecards
  • Worked on team of 60 staff members to service 216 rooms daily
  • Trained new staff on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
  • Drove operational improvements which resulted in savings and improved profit margins
General Dynamics - Housekeeping Team Leader
University Park, FL, 08/2019 - 01/2020
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Managed staff of 25 housekeepers.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Evaluated employee performance and developed improvement plans.
University Of California - OPERATIONS MANAGER
Agriculture And Natural Resources, CA, 07/2015 - 10/2018
  • Maintain consistent verbal and non-verbal communication with Owners, and General Manager Detailed involvement in all departments to ensure optimum service performance level Handled HR functions such as; hiring, training, progressive discipline and reviews Resolve guest problems quickly,efficiently and courteously Monitor high balance guest and take appropriate action Updates group information,maintain,monitor and prepare groups Conduct regular scheduled meetings with staff member Ensure Implementation of all hotel policies and procedures
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 25-member management team with related direct reports
  • Evaluated upcoming program plans to forecast expected resource needs
  • Implemented policies and standard operating procedures for continuous improvement
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Monitored employee productivity and optimized procedures to reduce costs 50%
  • Boosted team performance with enhanced employee evaluation processes
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Spearheaded department training for appraisals of new components
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 100%
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
  • Oversaw day-to-day operations, including supervising 50-person team across 1 site
Clarion Hotel - Food Service Manager
City, STATE, 07/2015 - 10/2018
  • Manage day to day operations of hotels breakfast operations Handled food forecasting and ordering Maintain kitchen at department of health and company standards
  • Maintained excellent attendance record, consistently arriving to work on time
  • Led housekeeping team in delivery of deep cleaning project, resulting in guest satisfaction
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Resolved guest relations problems, improved operations and provided exceptional client support
  • Increased customer satisfaction by resolving guest relation issues
  • Saved $1,000 by implementing cost-saving initiatives that addressed long-standing problems

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Resume Overview

School Attended

  • Adult Education Meriden CT

Job Titles Held:

  • Executive Housekeeper manager
  • Housekeeping Team Leader
  • OPERATIONS MANAGER
  • Food Service Manager

Degrees

  • General Education Diploma

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