executive housekeeper resume example with 13+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Hardworking Cleaning professional bringing 13 years of experience in Hospitality settings. Self-motivated and efficient with skill in handling all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals. Dependable Executive Housekeeper offering 13 -year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, public areas as well as providing top-quality hotel services. Highly organized and team-driven with strong customer satisfaction focus. Meticulous Executive Housekeeper using 13 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services. Excellent Executive Housekeeper with a passion for customer service and a detail-oriented focus on hospitality cleanliness standards. Enthusiastic Executive Housekeeper eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
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Northwest By Southern Hospitality – Kennewick, WA,
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Procured pricing information from various vendors to sport cost-effective purchasing.
- Supervised 21 employees, including scheduling, training and performance monitoring.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Maintained daily facility operations.
- Developed team communications and information for brand stander meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Follow up with lost and found procedure
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Ensured adherence to safety protocols by enforcing proper and equipment usage.
- Evaluated employee performance and developed improvement plans.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
Regal Cinemas Corporation – Omaha, NE,
- Reviewed and maintained employee punches to verify correct pay each pay period
- Answered employee requests and questions related to benefits and compensation
- Created job descriptions and posted on various websites to attract new candidates within target market
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Noble House Hotels And Resorts – Key West, FL,
- Created and implemented training programs to enhance employee performance
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Surpassed sales goals by improving service delivery
- Delegated tasks to carefully selected employees in alignment with resource management goals
Always Best Care – Apollo Beach, FL,
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Confirmed relevant guest information and payment methods to prevent fraud
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Received packages and mail at front desk and dispersed to correct employees
- Maintained transaction security by verifying payment cards against identification
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Supervised team of 21 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development Hotel Renovation.
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Resume Overview
School Attended
- Encina Prepartory
- American River College
Job Titles Held:
- Executive Housekeeper
- Assistant Manager of Human Resources
- Housekeeping Supervisor
- Front Desk Receptionist
Degrees
- High School Diploma
- Some College (No Degree)
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