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Executive Housekeeper resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Accomplished and energetic Executive House Keeper with a solid history of achievement in housekeeping, laundry houseman, turn down, gardening, public areas, and back of house. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include scheduling, and excellent communication and time management skills. Hardworking Cleaning professional bringing 15 years of experience in 1 settings. Self-motivated and efficient with ability to handle all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals.

Skills
  • Administration and Management
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Customer and Personal Service

  • Coordination
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Time Management
  • Writing
  • English Language
  • Instructing
  • Education and Training



  • Monitoring






Education
G.C. FOSTER COLLEGE Kingston, Expected in : - GPA :
NORTHERN CARIBBEAN UNIVERSITY, SECONDARY SPORTS Mandeville, Expected in 2004 GED : - GPA :
CHURCH TEACHERS COLLEGE Mandeville, Expected in 1989 ASSOCIATE OF SCIENCE : SCIENCE - GPA :
MANCHESTER HIGH SCHOOL Mandeville, Expected in 1985 GED : - GPA : SCIENCE AND SPORTS
Certifications
  • Certifications in first aid and CPR
  • Certificate in hospitality and tourism
Work History
Westgate Resorts - Executive Housekeeper
Cosby, TN, 12/2017 - Current
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
  • Disposed of trash and re-cyclables each day to avoid waste buildup
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to ensure timely execution of cleaning duties
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
  • Maintained daily facility operations
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 85%
  • Supervised 12 employees, including scheduling, training, and performance monitoring
  • Implemented improved training programs for maintenance employees
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
  • Supervised daily operations, including employee performance, preventive maintenance and safety
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
Westgate Resorts - Executive Housekeeper
Daytona, FL, 03/2006 - Current
  • Manage staff, preparing work schedules and assigning specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Manage movement of goods into and out of production facilities
  • Also own and operate A and M garden and detailing since 2014 now twice per week
Westgate Resorts - Executive Housekeeper
Haines City, FL, 01/2016 - 07/2017
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Disposed of trash and re-cycle each day to avoid waste buildup
  • Provided guidance to management regarding project bids for onsite improvements
  • Procured information from various vendors to ensure cost-effective purchasing
  • Supervised 12 employees, including scheduling, training, and performance monitoring
  • Implemented improved training programs for maintenance employees
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
  • Employed best maintenance and safety practices with 95% incident rate
  • Supervised daily operations, including employee performance, preventive maintenance and safety
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Provided deep cleaning services for areas in need of additional sanitation
Additional Information
  • Achievements ____________________________________________________________________________________________ , Catch Me At My Best Award 2007, 2008, 2009 for Housekeeping - Hilton Historic Bayfront, St. Augustine, FL.,Named number 1 of 1400 executive housekeeper in St. Johns County. Dedicated Service Award (10) consecutive years - Hilton Historic Bayfront, St. Augustine, FL
Accomplishments
  • Acquainted hotel guests with resort amenities at check-in effectively decreasing the percentage of calls to the front desk by 95%.
  • Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
  • Promoted after just 3 months of hire date due to outstanding job performance.
  • Received a job promotion within 6 of months of hire due to outstanding service and enthusiastic personality.

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Resume Overview

School Attended

  • G.C. FOSTER COLLEGE
  • NORTHERN CARIBBEAN UNIVERSITY, SECONDARY SPORTS
  • CHURCH TEACHERS COLLEGE
  • MANCHESTER HIGH SCHOOL

Job Titles Held:

  • Executive Housekeeper
  • Executive Housekeeper
  • Executive Housekeeper

Degrees

  • GED
  • ASSOCIATE OF SCIENCE
  • GED

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