Executive Housekeeper Resume Example Westgate Resorts

EXECUTIVE HOUSEKEEPER

Professional Summary

Accomplished and energetic Executive House Keeper with a solid history of achievement in housekeeping, laundry houseman, turn down, gardening, public areas, and back of house. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include scheduling, and excellent communication and time management skills. Hardworking Cleaning professional bringing 15 years of experience in 1 settings. Self-motivated and efficient with ability to handle all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals.

Skills

Administration and Management
Active Listening
Reading Comprehension
Speaking
Customer and Personal Service
Coordination
Complex Problem Solving
Active Learning
Judgment and Decision Making
Time Management
Writing
English Language

Instructing
Education and Training
Monitoring

Work History

Executive Housekeeper, 12/2017 to Current
Westgate Resorts – Cosby , TN

Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
Disposed of trash and re-cyclables each day to avoid waste buildup
Restocked room supplies such as facial tissues for personal touch with every job
Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to ensure timely execution of cleaning duties
Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
Maintained daily facility operations
Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 85%
Supervised 12 employees, including scheduling, training, and performance monitoring
Implemented improved training programs for maintenance employees
Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
Supervised daily operations, including employee performance, preventive maintenance and safety
Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime

Executive Housekeeper, 03/2006 to Current
Westgate Resorts – Daytona , FL

Manage staff, preparing work schedules and assigning specific duties
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
Manage movement of goods into and out of production facilities
Also own and operate A and M garden and detailing since 2014 now twice per week

Executive Housekeeper, 01/2016 to 07/2017
Westgate Resorts – Haines City , FL

Restocked room supplies such as facial tissues for personal touch with every job
Disposed of trash and re-cycle each day to avoid waste buildup
Provided guidance to management regarding project bids for onsite improvements
Procured information from various vendors to ensure cost-effective purchasing
Supervised 12 employees, including scheduling, training, and performance monitoring
Implemented improved training programs for maintenance employees
Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
Employed best maintenance and safety practices with 95% incident rate
Supervised daily operations, including employee performance, preventive maintenance and safety
Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
Coordinated daily workflow through task prioritization and concise scheduling
Provided deep cleaning services for areas in need of additional sanitation

Education

G.C. FOSTER COLLEGE - City

GED: 2004
NORTHERN CARIBBEAN UNIVERSITY, SECONDARY SPORTS - City

ASSOCIATE OF SCIENCE: SCIENCE, 1989
CHURCH TEACHERS COLLEGE - City

GED: 1985
MANCHESTER HIGH SCHOOL - City
SCIENCE AND SPORTS

Additional Information

Achievements ____________________________________________________________________________________________ , Catch Me At My Best Award 2007, 2008, 2009 for Housekeeping - Hilton Historic Bayfront, St. Augustine, FL.,Named number 1 of 1400 executive housekeeper in St. Johns County. Dedicated Service Award (10) consecutive years - Hilton Historic Bayfront, St. Augustine, FL

Accomplishments

Acquainted hotel guests with resort amenities at check-in effectively decreasing the percentage of calls to the front desk by 95%.
Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Promoted after just 3 months of hire date due to outstanding job performance.
Received a job promotion within 6 of months of hire due to outstanding service and enthusiastic personality.

Certifications

Certifications in first aid and CPR
Certificate in hospitality and tourism

Gardening

Owned and operate A&M Gardening and Detailing since 2010.

Resume Overview

School Attended

G.C. FOSTER COLLEGE
NORTHERN CARIBBEAN UNIVERSITY, SECONDARY SPORTS
CHURCH TEACHERS COLLEGE
MANCHESTER HIGH SCHOOL

Job Titles Held:

Executive Housekeeper

Degrees

GED : 2004
ASSOCIATE OF SCIENCE : SCIENCE , 1989
GED : 1985

Executive Housekeeper Resume Example

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