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Executive Housekeeper Resume Example

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EXECUTIVE HOUSEKEEPER
Summary

Seasoned Food and Beverage Manager adept at saving money, improving efficiency and increasing customer loyalty. Motivational leader with well-developed interpersonal, communication and problem-solving strengths. 10+ years in field.

Skills
  • Staff management
  • Maintenance scheduling
  • Exceptional time management
  • Ergonomics and safety training
  • Operational improvement
  • Inventory management
  • Planning and coordination
  • Customer service
  • Business operations
  • Team building
  • Process improvement
Experience
01/2017 to 07/2020
Executive HousekeeperRoyal Palms Resort and Spa － Phoenix, AZ
  • Organized supplies for efficient use based on expected customer needs.
  • Checked 10 percent rooms per day to verify vacancies post-checkout.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Used Ecolab cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Responded to guest requests for linens and personal guest items quickly, which increased patron satisfaction rates on company scorecards.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
06/2019 to 09/2019
Food and Beverage ManagerHyatt Regency Chesapeake Bay － Cambridge, MD
  • Oversaw Main Restaurant and Lounge food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 42 team members and fulfilled dining needs and desires of patrons.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Adhered to all federal, state and local sanitary, safety and health standards to minimize cross-contamination.
  • Planned and executed all operations against forecasted daily business volume.
  • Prepared daily orders and managedinventory with appropriate levels of product.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
09/2014 to 12/2016
Food and Beverage SupervisorRoyal Palms Resort and Spa － Phoenix, AZ
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Improved presentation and sales approaches to increase revenue.
  • Detailed hands-on requirements for performing preventive maintenance and repairs to coffee and tea equipment.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Estimated potential worker issues to produce detailed resource documentation.
09/2011 to 08/2014
Food and Beverage ServerRoyal Palms Resort and Spa － Phoenix, AZ
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
06/2004
High School DiplomaCoronado High School － Scottsdale, AZ
Some College (No Degree): Computer EngineeringMaricopa Community Colleges - Scottsdale Community College － Scottsdale, AZ
Accomplishments

Leader of the quarter(Q1) 2019

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Resume Overview

Companies Worked For:

  • Royal Palms Resort and Spa
  • Hyatt Regency Chesapeake Bay

School Attended

  • Coronado High School
  • Maricopa Community Colleges - Scottsdale Community College

Job Titles Held:

  • Executive Housekeeper
  • Food and Beverage Manager
  • Food and Beverage Supervisor
  • Food and Beverage Server

Degrees

  • High School Diploma
    Some College (No Degree) : Computer Engineering

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