Executive Housekeeper Resume Example
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EXECUTIVE HOUSEKEEPER
Summary
Seasoned Food and Beverage Manager adept at saving money, improving efficiency and increasing customer loyalty. Motivational leader with well-developed interpersonal, communication and problem-solving strengths. 10+ years in field.
Skills
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Experience
01/2017 to 07/2020
Executive HousekeeperDiamond Resorts Corporation － Kissimmee , FL
- Organized supplies for efficient use based on expected customer needs.
- Checked 10 percent rooms per day to verify vacancies post-checkout.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Used Ecolab cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Responded to guest requests for linens and personal guest items quickly, which increased patron satisfaction rates on company scorecards.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
06/2019 to 09/2019
Food and Beverage ManagerAccor Hotels － Washington , DC
- Oversaw Main Restaurant and Lounge food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 42 team members and fulfilled dining needs and desires of patrons.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Adhered to all federal, state and local sanitary, safety and health standards to minimize cross-contamination.
- Planned and executed all operations against forecasted daily business volume.
- Prepared daily orders and managed inventory with appropriate levels of product.
- Created schedules for bartenders and hosts and conducted host training on daily operations.
09/2014 to 12/2016
Food and Beverage SupervisorHei Hotels & Resorts － Seattle , WA
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Improved presentation and sales approaches to increase revenue.
- Detailed hands-on requirements for performing preventive maintenance and repairs to coffee and tea equipment.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Estimated potential worker issues to produce detailed resource documentation.
09/2011 to 08/2014
Food and Beverage ServerHighgate Hotels － Warwick , RI
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
06/2004
High School DiplomaCoronado High School － City, State
Some College (No Degree): Computer EngineeringMaricopa Community Colleges - Scottsdale Community College － City, State
Accomplishments
Leader of the quarter(Q1) 2019
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Resume Strength
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- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Coronado High School
- Maricopa Community Colleges - Scottsdale Community College
Job Titles Held:
- Executive Housekeeper
- Food and Beverage Manager
- Food and Beverage Supervisor
- Food and Beverage Server
Degrees
- High School Diploma
Some College (No Degree) : Computer Engineering
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