Assistant Front Office Manager with more than 10 years of experience in providing quality service within the guidelines specified by hotel management; overseeing all Front Office operation- (Front Desk, Concierge, Bell, Door, and Valet Service), setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employee.
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
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Cisco Certified Network Associate (CCNA)
Microsoft Certified System Engineer (MCSE)
Opera and Fidelio System Certified
Leadership, Negotiation Skills, Problem Resolution, Departmental Operations Management, Labor Cost Controls.
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