Assistant Front Office Manager with more than 10 years of experience in providing quality service within the guidelines specified by hotel management; overseeing all Front Office operation- (Front Desk, Concierge, Bell, Door, and Valet Service), setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employee.
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Cisco Certified Network Associate (CCNA)
Microsoft Certified System Engineer (MCSE)
Opera and Fidelio System Certified
Leadership, Negotiation Skills, Problem Resolution, Departmental Operations Management, Labor Cost Controls.
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