Executive Housekeeper Resume Example
Love this resume?Build Your Own Now
EXECUTIVE HOUSEKEEPER
Summary
Assistant Front Office Manager with more than 10 years of experience in providing quality service within the guidelines specified by hotel management; overseeing all Front Office operation- (Front Desk, Concierge, Bell, Door, and Valet Service), setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employee.
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Highlights
|
|
Accomplishments
- Managed a 400 -rooms Luxury
- Reduced number of guest complaints by 20 percent.Managed front desk operations with a staff of four.hotel.
- Led successful property-wide effort to reduce energy and water consumption.
- Commended for having a perfect attendance record while working as an Executive housekeeper .
- Contributed to company's five star customer satisfaction rating through exceptional guest service.
- Staff Development:
- Launched well-received program of professional development courses for all staff.
- Mentored and coached employees resulting in a 12% increase in productivity.
- Operations Management:
- Managed [operation].
- Handled all functions related to 10 step sparkle program.
Experience
Executive Housekeeper01/2013 to 10/2014Diamond Resorts CorporationPayson , AZ
- Managed the housekeeping and laundry operation to ensure quality standards are met while delivering a quest experience that is unique and brings the brand life.
- Participating of the annual departmental operation budget and financial plan.
- Monitored and control expenses with a focus on increasing productivity.
- Create and maintain inventory level, managing coat per room for supplies and labor Managed day to day staffing requirement, plan and assign work, establish performance and develop goal for team members.
- Educate and train all team member in compliance with federal states and local laws and safety regulation Managed the quality of housekeeping and laundry services.
- Schedule routine inspection of all guest rooms, public area to ensure furnishings, rooms, equipment, linen, lobby, etc are clean and in good repair to meet guest satisfaction Recruiting, hiring, training, scheduling and discipline of all members of the department Responsible for the security of lost and found items throughout the hotel.
- Participating in hotel's Manager On duty program.
- Establishing and maintaining pars of all supplies needed by the housekeeping department.
- Completing proper purchase order requisitions for all items to be purchased.
- Purchasing in timely manner to ensure that no items runs out of stock.
- Attending the weekly manager's staff meeting and properly informing the staff of the upcoming projects that require assistance from other department and housekeeping division activity in the hotel.
Front Desk Manager/Lobby Manager08/2010 to 08/2011Marriott InternationalLakeway , TX
- Primarily responsible for the overall procedures and standards of service at the Reception and Hotel policies Maintained a high level of Guest Service Agents - Shift Leader welfare and employee satisfaction Managed a 5 Star Hotel with 400 rooms Coached more than forty employees in front office area; new employees and developed existing employees to ensure that the maximum performance and growth was obtained Co-ordinated and participated in a section monthly training program Ensured that all accounting auditing practices were in line with company practices and governmental requirements Supervised Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue Monitored Reception personnel to ensure guests receive prompt, warm attention and personal recognition Communicated with other departments, especially Housekeeping, to make sure that all issues related to them are taken care of Inspected frequently for cleanliness and orderliness of the Lobby reception and Cashier's Desk Maintained appropriate standards of conduct, dress, hygiene, uniform appearance and posture of sections employees Assisted in monitoring and controlling on an on- going basis Coordinated with security in the investigation of irregularities and undesirable guests and with Housekeeping on checking discrepancies Checked all audit and registration cards of cashiers before sending them to accounts Controlled the room availability in high occupancy periods Assisted in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch Escorted VIPs to their rooms when necessary Saw to the accommodation and transportation of overflow guests in cases of full emergency Ensured all new procedures and policies were communicated and implemented effectively within the department Notified the Front Office Manager of all operational problems whether related to employee performance/misconduct or procedures Prepared work schedules and store requisitions on timely basis Cooperates in the performance of any reasonable task requested by the management Maintained and ensured that up selling targets were met and everyone was participating in it Ensured that Rotana Rewards were sold regularly and that targets were met Relieved the Night Manager during days off and vacation periods Maintained an extensive knowledge on any hotel or corporate promotions or alliances.
Assistant Front Office Manager01/2002 to 06/2010HOLIDAY INN OLAYA, Saudi ArabiaCity , STATE
- Analyzed business forecasts and schedules accordingly Identified potential guest issues proactively Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction Provided ideas and suggestions for new products, service, technology and processes to ensure the Hotel's competitive position and anticipation of changing customer needs within the dynamic hospitality and gaming environment Performed all front office duties when necessary Prepared front office activity reports for review Planned and coordinated hotel housing activities by working closely with sales, catering, housekeeping and other departments Scheduled employees based on volume, demand patterns and scheduled group travel arrangements Maintain cleanliness and organization of back office, front office, and front office desk.
Education
Certificate : Network engineer2003Al-Hadara Training CenterCity, Saudi Arabia
Cisco Certified Network Associate (CCNA)
Microsoft Certified System Engineer (MCSE)
Opera and Fidelio System Certified
GED2002Middle East International High SchoolCity, Saudi Arabia
Interests
Trustworthy, hardworking, self-sufficient, reliable, energetic, team-player, team leader, able to multitask, fast learner, out-going, self-determined independent and culturally open-minded
Skills
Leadership, Negotiation Skills, Problem Resolution, Departmental Operations Management, Labor Cost Controls.
Additional Information
- ATTRIBUTES: Trustworthy, hardworking, self-sufficient, reliable, energetic, team-player, team leader, able to multitask, fast learner, out-going, self-determined independent and culturally open-minded.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Al-Hadara Training Center
- Middle East International High School
Job Titles Held:
- Executive Housekeeper
- Front Desk Manager/Lobby Manager
- Assistant Front Office Manager
Degrees
- Certificate : Network engineer 2003
GED 2002
Similar Resumes
