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Executive Housekeeper Resume Example

Resume Score: 80%

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EXECUTIVE HOUSEKEEPER
Professional Summary

Talented leader offering over ten years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Dependable Supervisor offering six-year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Hardworking Cleaning professional bringing six years of experience in different settings. Self-motivated and efficient with skill in handling all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals.

Committed Executive Housekeeper whose superior work and ability to build team of dedicated cleaning staff spans over six years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.

Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Skills
  • Restaurant equipment operations
  • Staff Management
  • Time management expert
  • Motivational communicator
  • Maintenance scheduling
  • Proficiency in cleaning techniques
  • Organized leadership
  • Team management
  • Maintenance and repair
Work History
09/2019 to CurrentExecutive HousekeeperHampton Inn & Suites | Jonesboro, AR
  • Communicated repair needs to maintenance staff
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Placed orders for housekeeping supplies and guest toiletries
  • Completed schedules, shift reports and other business documentation
  • Maintained daily facility operations
  • Provided guidance to management regarding project bids for onsite improvements
  • Offered deep cleaning expertise to clients in need of extra support for problem areas
  • Cleaned over five locations every month with consistently high customer satisfaction ratings
  • Employed best maintenance and safety practices with zero% incident rate
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
  • Supervised daily operations, including employee performance, preventive maintenance and safety
06/2016 to 08/2019Restaurant Sales AssociateJonesboro Restaurant Equipment | Jonesboro, AR
  • Completed clerical tasks such as filing, copying and distributing mail
  • Supported needs of sales with skill and efficiency
  • Monitored social media and online sources for industry trends
  • Contributed to team results in fast-paced competitive environments
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Drove operational improvements which resulted in savings and improved profit margins
  • Loaded, unloaded and moved material to and from storage and production areas
10/2005 to 08/2015Restaurant ManagerBar B Q Shack | Paragould, AR
  • Led and directed team members on effective methods, operations and procedures
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons
  • Prepared for and executed new menu implementations
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Correctly calculated inventory and ordered appropriate supplies
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
  • Reconciled cash and credit card transactions to maintain accurate records
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Interacted positively with customers while promoting hotel facilities and services
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Actively participated in ongoing customer service programs to build sales and rapport in community
  • Carefully interviewed, selected, trained and supervised staff
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Education
2004High School DiplomaParagould High School, Paragould, AR
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hampton Inn & Suites
  • Jonesboro Restaurant Equipment
  • Bar B Q Shack

School Attended

  • Paragould High School

Job Titles Held:

  • Executive Housekeeper
  • Restaurant Sales Associate
  • Restaurant Manager

Degrees

  • 2004 High School Diploma

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