(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Highly detail oriented Quality Assurance Manager specializing in result oriented analysis of office processes and software application functionality and training specialist.

  • Strong analytical skills
  • Technical help desk experience
  • Skilled associate training manager
  • Testing
  • Excellent problem solving skills
  • Software quality control
  • Process design
  • Excel budget analysis
Education and Training
Franklin Heights High School Columbus, Ohio Expected in 1986 : - GPA :
  • Successfully developed and grew corporate management company for 12 years assisting mostly home health administration.
  • Developed sales contract software for large homebuilder later used nationally by several firms.
  • Elected President of Special Interest Group for National Homebuilders Association JD Edwards software company.
  • Awarded Corporate Employee of the year.
  • Awarded 10 year exceptional service pin.
  • Developed manager involvement with final home inspections to assure highest quality for buyer's move in.
Work Experience
Intel Corp. - Executive Administration
Los Angeles, CA, 06/2003 - Current
  • Developed streamlined recertification notification software for home health care company.
  • Created audit process for patient medical charts.
  • Manage the administration of home health care company.
  • Create process and workflow analysis for efficiency.
  • Manage background checks company.
  • Designed Budget Projection and Analysis for management group.
  • Assisted in decision for future corporate expansion and growth.
Principia Biopharma Inc. - Quality Assurance Manager
Tampa, FL, 2000 - 04/2003
  • Testing quality of AS400 programming for inventory systems.
  • Managed end user experience testing for accounting software.
  • Tested, trained and implemented newly developed point of sale system nationally, involving phones systems, point of sale kiosks and printers.
  • Tested, trained and assisted in the development of company's first web based sales system .
  • Supervised all software update implementation and end user training.
Dominion Homes - Information Systems Quality Assurance Manager
City, STATE, 04/1990 - 11/2000
  • Assisted in the design of sales contract entry software.
  • Responsible for maintaining and producing budget spreadsheets for material and labor costs projections driving executive level pricing.
  • Assisted in the design of software used to analyze actual home building costs to determine profit and loss percentages.
  • Responsible for training new associates on all aspects of the homebuilding software.
  • Responsible for corporate membership and representation at all JD Edwards Special Interest Group conferences and meetings.
  • Leading Special Interest Group Presidential teleconferences.
  • Create and train corporate cross involvement program allowing managers field time and connection with home buyer satisfaction.

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