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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Skilled Manager of 15+ years, offering proven leadership, problem-solving and team building abilities developed over a progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Specializing in working from the ground up any different operational backgrounds.

Skills
  • Learning style assessment
  • Excellent classroom management
  • Social skills development
  • Inventory oversight
  • Coaching and mentoring
  • Restaurant operations management
  • Brand standards promotion
  • Staff development talent
  • Strong leader
  • Hiring and training
  • Adaptable
  • Labor and food cost control
  • Customer-oriented
  • Cash drawer balancing
  • Issue resolution
  • Merchandise restocking
Experience
06/2019 to 11/2019 EVS Attendant/ Casino Janitor Colorado Boxed Beef Company | Birmingham, AL,

Cleaned assigned zones areas inside the casino floor including equipment , flooring/carpet ,ashtrays, restrooms, break rooms, and team rooms meeting rooms. Assigned to clean the convention center and business offices throughout the casino for the day-to-day operations or specialty events such as weddings, graduations, parties, receptions or more. Assist in the cleanup of hazardous material according to the proper safety and sanitation standards.

  • Planned and executed special projects like stripping and waxing the floor if needed.
04/2017 to 01/2019 Operations Manager Benchmark Hospitality | The Woodlands, TX,
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Ordered, tracked, uploaded /stocked/rotated coolers of refrigerator / Frozen product.
  • Cross-train cashiers on their daily functions; including stocking, refacing, impulse areas stocking and cleaning, proper time management, and store cleaning details.
06/1999 to 07/2016 Restaurant General Manager Christian Foods McDonald's Inc | City, STATE,
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
03/2000 to 01/2002 Special Needs Facilitator Central Elementary School Vacation Station | City, STATE,
  • Developed Individual Education Programs (IEP) to establish student outcome goals and define educational strategies; leveraged developmental practices and educational theories to achieve educational objectives.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership.
Education and Training
Expected in 06/2000 High School Diploma | Francis Howell High School, Saint Charles, MO GPA:

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Resume Overview

School Attended

  • Francis Howell High School

Job Titles Held:

  • EVS Attendant/ Casino Janitor
  • Operations Manager
  • Restaurant General Manager
  • Special Needs Facilitator

Degrees

  • High School Diploma

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