Skilled Manager of 15+ years, offering proven leadership, problem-solving and team building abilities developed over a progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Specializing in working from the ground up any different operational backgrounds.
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Cleaned assigned zones areas inside the casino floor including equipment , flooring/carpet ,ashtrays, restrooms, break rooms, and team rooms meeting rooms. Assigned to clean the convention center and business offices throughout the casino for the day-to-day operations or specialty events such as weddings, graduations, parties, receptions or more. Assist in the cleanup of hazardous material according to the proper safety and sanitation standards.
- Planned and executed special projects like stripping and waxing the floor if needed.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Ordered, tracked, uploaded /stocked/rotated coolers of refrigerator / Frozen product.
- Cross-train cashiers on their daily functions; including stocking, refacing, impulse areas stocking and cleaning, proper time management, and store cleaning details.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Developed Individual Education Programs (IEP) to establish student outcome goals and define educational strategies; leveraged developmental practices and educational theories to achieve educational objectives.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership.
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School Attended
- Francis Howell High School
Job Titles Held:
- EVS Attendant/ Casino Janitor
- Operations Manager
- Restaurant General Manager
- Special Needs Facilitator
Degrees
- High School Diploma
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