Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Skilled Manager of 15+ years, offering proven leadership, problem-solving and team building abilities developed over a progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Specializing in working from the ground up any different operational backgrounds.

  • Learning style assessment
  • Excellent classroom management
  • Social skills development
  • Inventory oversight
  • Coaching and mentoring
  • Restaurant operations management
  • Brand standards promotion
  • Staff development talent
  • Strong leader
  • Hiring and training
  • Adaptable
  • Labor and food cost control
  • Customer-oriented
  • Cash drawer balancing
  • Issue resolution
  • Merchandise restocking
06/2019 to 11/2019 EVS Attendant/ Casino Janitor Colorado Boxed Beef Company | Birmingham, AL,

Cleaned assigned zones areas inside the casino floor including equipment , flooring/carpet ,ashtrays, restrooms, break rooms, and team rooms meeting rooms. Assigned to clean the convention center and business offices throughout the casino for the day-to-day operations or specialty events such as weddings, graduations, parties, receptions or more. Assist in the cleanup of hazardous material according to the proper safety and sanitation standards.

  • Planned and executed special projects like stripping and waxing the floor if needed.
04/2017 to 01/2019 Operations Manager Benchmark Hospitality | The Woodlands, TX,
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Ordered, tracked, uploaded /stocked/rotated coolers of refrigerator / Frozen product.
  • Cross-train cashiers on their daily functions; including stocking, refacing, impulse areas stocking and cleaning, proper time management, and store cleaning details.
06/1999 to 07/2016 Restaurant General Manager Christian Foods McDonald's Inc | City, STATE,
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
03/2000 to 01/2002 Special Needs Facilitator Central Elementary School Vacation Station | City, STATE,
  • Developed Individual Education Programs (IEP) to establish student outcome goals and define educational strategies; leveraged developmental practices and educational theories to achieve educational objectives.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership.
Education and Training
Expected in 06/2000 High School Diploma | Francis Howell High School, Saint Charles, MO GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Francis Howell High School

Job Titles Held:

  • EVS Attendant/ Casino Janitor
  • Operations Manager
  • Restaurant General Manager
  • Special Needs Facilitator


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: