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Events and Conferences Services Manager Resume Example

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EVENTS AND CONFERENCES SERVICES MANAGER
Professional Summary

Performance-driven veterinary/ event-sales professional with stellar record of accomplishment in connecting with customers and driving remarkable sales. Excellent relationship-building, communication and multitasking abilities. Skilled lead generator, product demonstrator and problem-solver.

Work History
Northstar CA- Events and Conferences Services Manager
Truckee, CA01/2013 - Current
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues
  • Successfully developed strategy to drive client growth and productivity in 2018 that Increased client base by 20%
  • Delivered engaging sales presentations to prospect clients
  • Accomplished sales goals and boosted revenue by 35% year over year through product knowledge and customer relationship management
  • Reorganized and optimized leads management by implementing Salesforce- Delphi
  • Messaging and communications development, logistics, meeting space needs and design
  • Identified opportunities for growth within the Tahoe territory and collaborated with sales teams to reach sales goal
  • Partnered with sales mangers during customer consultations to strengthen agency and customer relations
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one
Zephyr Cove Resort & Lake Tahoe Cruises- Group Sales Coordinator
Zephyr Cove, NV01/2014 - 01/2016
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
  • Partnered with Group Sales Manager to develop strategic growth plan focused on driving Aramark Brand
  • Showcased product features to prospective customers and discussed technical details to overcome objections and lock in sales
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
  • Performed face-to-face meetings to finalize contract for services and event details
  • Supervised onsite team, including caterers, audio-visual technicians, and facility management team
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Established fair pricing structures and finalized contracts to complete Social Event agreements, this includes Corporate, Family Reunion and Lodging Groups
  • Created strategies to develop and expand existing customer sales, resulting in 20% increase in monthly sales
  • Consistently increased sales by 20% year over year by developing key customer relationships
  • Used networking opportunities to create successful, on-going business relationships
  • Planned and organized routes within territory to maximize efficiency and time in travel and tourism
  • Educated customers about product features and technical details to highlight benefits
South Bay Veterinary Hospital- Veterinary Assistant
Chula Vista, CA04/2012 - 02/2014
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30-40 animals per day
  • Reviewed pet records from daily visits and appointments, entering all important data into system
  • Interpreted lab resultsto diagnose veterinary disorders and recommend treatment plans to veterinarian
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal
  • Vaccinated animals and administered medications orally and intravenously
  • Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures
  • Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases
  • Operated diagnostic equipment such as radiographic and ultrasound equipment
Colfax Veterinary Hospital- Veterinary Assistant
Colfax, CA04/2009 - 04/2012
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods
  • Positioned animals for diagnostic imaging such as x-rays
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heart worm test logs
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted in an average of 30 spay and neuter operations each week
Skills
  • Brand awareness development
  • Sales management
  • Strategic negotiations
  • Customer service-oriented
  • Exceptional time management
  • Veterinary industry knowledge
Education
R.O.P Veterinary CareersAuburn, CA06/2004Certificate of Completion : Veterianry Technician

Medical Terminology

Animal Anatomy and Physiology

Animal Communication, Behavior, and Restraint

Communication and Client Relations
Office Procedures
Medical Recordkeeping
Routine Animal Care
Common Diseases and Conditions of Cats and Dogs
Small Animal Nursing
Surgical Preparation and Assisting
Pharmacy and Pharmacology
Laboratory Procedures and Recordkeeping
Radiology and Ultrasound Imaging
Equipment and Facility Maintenance and Safety

Colfax High SchoolColfax, CA06/2004High School Diploma
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Resume Overview

Companies Worked For:

  • Northstar CA
  • Zephyr Cove Resort & Lake Tahoe Cruises
  • South Bay Veterinary Hospital
  • Colfax Veterinary Hospital

School Attended

  • R.O.P Veterinary Careers
  • Colfax High School

Job Titles Held:

  • Events and Conferences Services Manager
  • Group Sales Coordinator
  • Veterinary Assistant

Degrees

  • Certificate of Completion : Veterianry Technician
    High School Diploma

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