To gain employment in an exciting fulfilling position. Motivated Client and Customer Service professional with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Gifted at working with all types of clients and customers. Looking for a new role where hard work and dedication will be highly valued. History of exceeding customer and client expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Preparing and serving food to clients, refilling food and supplies, customer service
Accounting
Art
Billing
Book keeping
Call Center
Interpersonal communication
Clients
Customer Service
Customer Care
Customer Support
Client support
Data entry
Email
Insurance
Market
Excel
Money
Office management
Order Entry
People skills
Problem solving
Sales
Scheduling
Shipping
Tables
Teaching
Telemarketing
Phones
Cross-selling
Customer service management
Planning and coordination
Relationship development
Communications
Education and Training
College prep
Waite High School ToledoToledo, OHExpected in 2000 – –Associate: - GPA:
Owens Community College ToledoToledo, OHExpected in 1993 – –High school diploma: - GPA:
Experience
Allied Universal Security - Event Staff Vista, CA, 05/2019 - Current
Reaching out to potential buyers for leads by setting appointments.
Talking about the products and providing knowledge.
Organized materials, cleaned facilities and set up equipment to prepare for events.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Internet Brands, Inc. - Client Services Representative Downers Grove, IL, 05/2018 - Current
Finding appraisers for orders, making sure assigned appraisers do their assignments fully, field calls from mortgage and bank lenders, problem solving, customer service, escalation management and full client support.
Educated clients on how to conduct transactions with convenient online solutions.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Custom Deco - CSR - Customer Service Representative City, STATE, 10/2017 - 05/2018
Responsibilities include answering high call and email volume, creating samples of products and shipping to potential customers, order entry, tracking orders, answering questions, helping in production during hot market season, finding new business, working with art department to create products.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked with managers to develop service improvement initiatives.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Clinical therapy of patients, HIPAA compliance, scheduling, billing of customers and insurance companies , office management, book keeping, accounting, money handling.
Accomplishments I provide extraordinary patient care , I'm friendly, outgoing and I go above and beyond in every task and job.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Saved time, spearheading special projects through effective emergency resolution.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Proactively identified and solved complex problems that impact management and business direction
Handled all scheduling and managed timely and effective allocation of resources and calendars.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Activities and Honors
Accomplishments
My friendliness and exuberance to be the best person exudes outwardly and I succeed at doing the
best job possible.
I go above and beyond in all parts of the job.
I provide first rate customers service,
making sure that the customer leaves with a positive experience.
Skills Used
Customer service, food prep and clean up , service
Driving instructor
America's Motorist School - Toledo, OH
March 2014 to November 2014
Responsibilities
Teaching in class and in car
Accomplishments
My positivity.
Students requested me over every other instructor.
I am able to be impactful and get
through to even the hardest student possible.
I'm very personable.
Skills Used
People skills , sales
Sales
UMG Universal Marketing Group - Toledo, OH
October 2012 to March 2014
Customer service, upselling, data entry, payment processing at their inbound call center
Stay at home mom
August 2009 to October 2012
Manager on Duty, Senior Customer Service Associate
Movie Gallery - Rossford, OH
May 2004 to August 2009
Responsibilities
I was responsible for sales , customer service, inventory management, scheduling and data entry.
Accomplishments
Provided extraordinary customer service each and every time , and my sales and upsales were
consistent.
Skills Used
Cash Register and cash handling, bank deposits, customer service
EMT Basic
Med Corp EMS - Toledo, OH
September 2000 to February 2006
Responsibilities
Transport of patients, basic life support, management of patient care
Accomplishments
Giving the best care possible to all patients, safe transport of patients
Skills Used
CPR, diagnosis, patient reports
EMT Basic
Rumpf Ambulance - Toledo, OH
April 2004 to August 2004
Responsibilities
Transport of patients, basic life support, management of patient care
Accomplishments
Giving the best care possible to all patients, safe transport of patients
Skills Used
CPR, diagnosis, patient reports.
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