Personable and dedicated with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Blocking freezers and coolers
Shrinkage prevention
Building end caps
Seasonal displays
Food preparation
Certification training
Goal setting
Leadership development
Progress reporting
Documentation
Training
Strategic planning
Team building
Administrative support
Customer service
Child development expert
Superior communication skills
Emotionally supportive
Child psychology knowledge
First aid and CPR certified
Educational support
Dependable
Reliable
Family-oriented
Cash drawer balancing
Payment processing
POS systems
ID verification
Coin counting
Issue resolution
Customer assistance
Product recommendations
Credit and cash transactions
Security monitoring
Staff mentoring
Experience
Event Specialist, 01/2019 - Current Project44 – San Francisco, CA,
Assessed event success and uncovered room for improvement through client feedback.
Planned event logistics by performing site evaluations and cost estimates.
Coordinated vendors, timeline's and budgets for events.
Trained customer service, marketing, and sales teams for events.
Maintained close communication with clients to mitigate service issues.
Organized corporate luncheons, dinners, conferences and special events.
Recommended money-saving strategies for events.
Identified and evaluated problems with events to locate root causes of concerns and develop strategies for tackling, overcoming and leveraging obstacles.
Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
Proposed strategies, established budgets and determine tactics for marketing promotions related to trade shows, conferences and various similar events.
Cashier, 01/2018 - 09/2019 Carlie C's Iga – Clinton, MI,
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Assisted customers with account updates, new service additions and promotional offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Troubleshoot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Built relationships with strategic partners leading to business development opportunities.
Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Grocery Clerk, 07/2016 - 01/2018 Basha's – Sierra Vista, AZ,
Reviewed current planograms and end cap placements to properly merchandise items.
Cleaned shelves and restocked with new inventory when products were running low.
Facilitated inventory and stock management to replenish inventories and minimize excess.
Assisted customers based on currently available product, promotional and policy information.
Helped customers complete purchases, including processing payments and bagging items.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Updated signage to reflect current prices and help promote target merchandise.
Participated in available training courses to improve sales skills and product knowledge.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Constructed product displays and hung new signage.
Secured products when transporting to different areas of store to prevent merchandise damage.
Stocked or re-stocked products in check-out lines and end-cap displays.
Operated cash register to process customer orders and maintained knowledge of produce codes to accurately input appropriate merchandise.
Education and Training
Associate of Science: Nursing, Expected in 05/2021 - Eastfield College - Mesquite, TX GPA:
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