Event Specialist Resume Example Project44

EVENT SPECIALIST

Summary

Hardworking and reliable Event Specialist with strong ability in Sales and Events. Offering professional, and kind customer service. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Contract negotiations and administration
Logistics management
Selling event products and services
Managing events start to finish
Monitoring events planning trends
Event calendar management
Workflow management
Catering coordination

Business growth
Special events planning
Cost estimating
Guest relations
Food service knowledge
Vendor management
Crisis management

Experience

Event Specialist
Austin , TXProject44/Aug 2018 to Current

Trained customer service, marketing, and sales teams for events.
Organized corporate luncheons, dinners, conferences and special events.
Organized venues, budgets, guest lists, catering and event timelines.
Maintained close communication with clients to mitigate service issues.
Communicated event timelines to stakeholders for on-time event execution.
Coordinated vendors, timelines and budgets for events.
Attended and participated in industry events.
Assessed events planning services and related costs.
Planned event logistics by performing site evaluations and cost estimates.
Assessed event success and uncovered room for improvement through client feedback.
Recommended money-saving strategies for events.
Managed catering services, audio-visual services and housekeepers.
Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
Selected décor and event materials fitting clients' requests and vision.
Communicated with clients to define project objectives.
Communicated with venues and vendors to accomplish event goals and deadlines.
Identified and evaluated problems with events to locate root causes of concerns and develop strategies for tackling, overcoming and leveraging obstacles.
Designed contracts, collected fees and booked venues for events.
Created budgets and developed event proposals to handle all details, including booking activities and logistics of guest movements.
Designed and maintained spreadsheets documenting vendor, facility and guest information.

Guest Service Representative
Ashwaubenon , WIBluegreen Resorts/Aug 2017 to Aug 2018

Arranged special accommodations for guests to maintain optimal satisfaction
Monitored reservations to track incoming parties and special events.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Secured guest valuables in main safe or individual boxes.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Worked with Management Team, Event Specialist and Housekeeping Department to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed all front desk operations for busy high-volume hotel.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Input customer data using FOSSE and made immediate updates to reflect room changes.
Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, and entertainment.

Sales Associate
Terre Haute , INBelle Tire/Sep 2015 to Sep 2017

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Helped average of 100+ customers per day by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Prepared cash deposits up to $900+ with zero discrepancies.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Offered product and service consultations and employed upselling techniques.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through system and coordinated product deliveries.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Education and Training

High School DiplomaFoothill High SchoolMay 2015City, State

Resume Overview

School Attended

Foothill High School

Job Titles Held:

Event Specialist
Guest Service Representative
Sales Associate

Degrees

High School Diploma

Event Specialist Resume Example

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