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Event Specialist Resume Example

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EVENT SPECIALIST
Summary

Hardworking and reliable Event Specialist with strong ability in Sales and Events. Offering professional, and kind customer service. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Venue selection
  • Contract negotiation expertise
  • Contract negotiations and administration
  • Logistics management
  • Selling event products and services
  • Managing events start to finish
  • Monitoring events planning trends
  • Event calendar management
  • Workflow management
  • Catering coordination
  • Business growth
  • Special events planning
  • Cost estimating
  • Guest relations
  • Food service knowledge
  • Vendor management
  • Crisis management
Experience
Event Specialist
Las Vegas, NVMarriott/Aug 2018 to Current
  • Trained customer service, marketing, and sales teams for events.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Maintained close communication with clients to mitigate service issues.
  • Communicated event timelines to stakeholders for on-time event execution.
  • Coordinated vendors, timelines and budgets for events.
  • Attended and participated in industry events.
  • Assessed events planning services and related costs.
  • Planned event logistics by performing site evaluations and cost estimates.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Recommended money-saving strategies for events.
  • Managed catering services, audio-visual services and housekeepers.
  • Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
  • Selected décor and event materials fitting clients' requests and vision.
  • Communicated with clients to define project objectives.
  • Communicated with venues and vendors to accomplish event goals and deadlines.
  • Identified and evaluated problems with events to locate root causes of concerns and develop strategies for tackling, overcoming and leveraging obstacles.
  • Designed contracts, collected fees and booked venues for events.
  • Created budgets and developed event proposals to handle all details, including booking activities and logistics of guest movements.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
Guest Service Representative
Las Vegas, NVMarriott/Aug 2017 to Aug 2018
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Secured guest valuables in main safe or individual boxes.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Worked with Management Team, Event Specialist and Housekeeping Department to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed all front desk operations for busy high-volume hotel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Input customer data using FOSSE and made immediate updates to reflect room changes.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, and entertainment.
Sales Associate
Las Vegas, NVPanera Bread/Sep 2015 to Sep 2017
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped average of 100+ customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Prepared cash deposits up to $900+ with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through system and coordinated product deliveries.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
High School DiplomaFoothill High SchoolMay 2015Henderson, NV
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Resume Overview

Companies Worked For:

  • Marriott
  • Panera Bread

School Attended

  • Foothill High School

Job Titles Held:

  • Event Specialist
  • Guest Service Representative
  • Sales Associate

Degrees

  • High School Diploma

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