LiveCareer-Resume

event specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

We are what we repeatedly do. Excellence then is not an act but a habit."- Aristotle



During my career, I have learned to approach the business from a proactive and creative point of view, setting the standards for success in any industry. I have also provided effective customer service, ensuring all customer needs were met timely and efficiently, guaranteeing customer satisfaction. My desire to be the most efficient contributor to smooth business operations, combined with my ability to mJessicage time, Jessicalyze issues and prioritize tasks efficiently, enables me to give my best to an organization and support its operational goals.


Evolving and moving through various positions has given me unique insights and experience in:

~ Provide outstanding customer service and support at all times by providing prompt and efficient solutions to complex customer requirements

~ Address various customer inquiries and ensure prompt and efficient problem resolution while demonstrating a professional, helpful, and polite demeanor at all times ~ Champion exceptional customer experience, confidence, satisfaction, and loyalty while complying with high standards of customer service

~ Foster strong and trusting relationships both with customers and across all organization levels ~ Train and coach individuals to ensure flawless business operations and task execution

~ Demonstrate significant attention to detail and excellent time mJessicagement skills while balancing multiple tasks and critical dates simultaneously

Skills
  • Customer Experience
  • Quality Assurance
  • Proactive problem solving
  • Adaptability
  • Up-sales
  • Customer Retention Strategies
  • Credit Card Payment Processing
  • Employee training
  • Customer Data Confidentiality
  • Time mJessicagement
  • Service exellence
Work History
Event Specialist, 01/2021 to 04/2022
South Shore HealthNorwell, MA,


Empowered smooth organization and execution of various events such as birthdays, engagement parties, graduation parties, etc., by mJessicaging event planning, booking, promotion, and administrative logistics.


- Maximized time utilization and company profitability by coordinating schedules and event timelines for ~10 events per month.

- Pivoted customer satisfaction and repeat business by ensuring timely and successful event execution per clients' wishes and needs.

- Ensured all events were executed within planned resource scope by mJessicaging and monitoring event budgets.

- Identified event scope, budget, and timelines for venue selection, guest list finalization, rehearsals, ceremonies, etc., by interviewing ~10 clients monthly and maintaining ongoing communication.

- Defined all event features and characteristics by creating detailed event proposals based on client wishes. - Calculated and processes expenses during and after events and conveyed expense information between included parties to ensure efficient event execution.

Moving Consultant, 01/2019 to 08/2021
Holiday RetirementClearwater, FL,

Enabled 40-60 customers per day to identify and choose the most favorable moving service by providing assistance, assessing client's needs, and addressing questions on terms, pricing, and service availability.


- Created and presented itemized offers, estimates, and quotes per customers' needs, budgets, and schedules, ensuring their satisfaction and exceptional customer service.

- Addressed and resolved customer issues effectively by identifying the most appropriate solution, making customers feel heard, appreciated, and valued.

- Boosted customer satisfaction ratings by leveraging customer feedback and maintaining ongoing communication with them.

- Drove sales growth efforts by applying a consultative sales approach to understand and meet customer needs.

Lead Server, 01/2017 to 01/2019
Your Life Senior LivingPensacola, FL,

Boosted brand loyalty and established a base of repetitive customers by building and fostering strong and positive relationships with 80+ clients daily.

-Upgraded skills and capacities of 10 new employees through proactive training and coaching.

- Maximized client service and satisfaction by addressing customer complaints and issues timely and efficient.

- Championed service excellence, increased referrals, and walk-in business by maintaining a friendly, helpful, and positive attitude. -

Recommended food and beverage choices by engaging in meaningful conversations with customers and identifying their preferences while demonstrating outstanding knowledge of menu items and promotions.

- Streamlined operational efficiency by assisting coworkers during peak hours.

- Optimized customer experience through effective service and time mJessicagement in a fast-paced and dynamic environment.

- Grew table turnover and restaurant efficiency by cleaning and setting tables promptly

Server, 01/2015 to 01/2017
Kona Brewing Co.City, STATE,

Streamlined restaurant's operational and organizational efficiency by mJessicaging opening, closing, and shift change duties, empowering team readiness to address and cater to customer needs.

- Boosted sales by 25-40% through up-selling products to customers and providing professional, welcoming, and sales-oriented F&B service.

- Delivered exceptional customer service and customer experience by maintaining high customer service standards.

- Facilitated smooth daily operations by setting up the restaurant and completing pre- and post-service tasks.

- Trained new servers and familiarized them with the company culture and values.

- Completed accounting tasks by compiling sales and profit reports.

Education
Bachelors: Economics in Sale And Marketing, Expected in 04/2013 to Singidunum - Belgrade,
GPA:
Languages
English:
Full Professional
Negotiated:
Serbian:
Native or Bilingual
Negotiated:
Additional Information

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Resume Overview

School Attended

  • Singidunum

Job Titles Held:

  • Event Specialist
  • Moving Consultant
  • Lead Server
  • Server

Degrees

  • Bachelors

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