Service-oriented Sales Manager with more than ten years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Skills
Accomplished Sales and Account Manager
Excellent Customer Service and Communication Skills
Business Development and Planning
Budget Management
Coaching and Mentoring
Scheduling, Staffing and Payroll
Interpersonal Skills and Problem Solving
Review and Creation Contracts
Team Organizational & Operational Management
Proficient in Microsoft Office, Mac OSX, Excel, EAS, EMS, Opera, Sertifi and Social Tables
Skills
Microsoft Office, Mac OSX, Excel, EAS, EMS, Opera, Sertifi and Social Tables
:
Excellent Customer Service and Communication Skills
:
Special Events
:
Business Development and Planning
:
Accomplished Sales and Account Manager
:
Coaching and Mentoring
:
Forecasting and Budgeting
:
Scheduling, Staffing and Payroll
:
Team Player
:
Interpersonal Skills and Problem Solving
:
Review and Create Contracts
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Team Management
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Administrative and Inventory Management
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Work History
02/2018 to 03/2020
Event Sales ManagerCircuit Of The Americas – Del Valle, TX,
Developed customer relationships by attending networking events and overseeing an annual quota of $ 1.4 million with a market focus of large corporate and social events.
Managed event process from start to finish, including contract creation, food and beverage guidance recommendations as well as on-site logistical support including vendor partnerships with A/V providers, décor companies and outside catering vendors.
Effectively managed and developed a diverse team of more than 10 people including selling techniques, meeting space management, systems training, and best practices.
10/2016 to 02/2018
Event Planning ManagerHyatt Hotels Corp. – East Moline, IL,
Oversaw entire event process including room block management, meeting planner guidance in developing group menus and social events, as well as on-site and post event support with billing.
Managed all VIP group business comprised pharmaceutical, corporate, associations, educational institutions and dance trade shows in a 30,000 square foot venue.
Consistently maintained 99% in customer satisfaction in event planning process, leading to Event Manager of the Year in 2017.
Achieved Corporate Recognition as 2018 Team of the Year for excellence in event management and team morale.
01/2016 to 10/2016
Assistant Event Service ManagerAmerican Golf Corporation – West Linn, OR,
Oversaw banquets and convention set-up team comprised of 50+ staff including scheduling, establishing set-up plans, assigning team tasks and providing managerial support, mentoring and performance reviews.
Effectively managed Food and Beverage budget to help increase profits by implementing an improved recording system for all products and equipment utilized daily, decreasing overages.
Acted as liaison for event operations with events management as well as culinary support to ensure the success of an event.
Manager of the quarter for Q3 in 2017.
06/2015 to 01/2016
Banquet CaptainHyatt Regency – City, STATE,
Supervised and mentored convention service and serving staff throughout preparation and execution of daily events.
Developed and managed performance and service standards to keep a consistently high-quality environment devoted to customer satisfaction, reflecting in increased service scores.
Effectively managed task delegation to staff members to maximize production under tight deadlines and decrease overall staff hours.
Additional Experience
Bartender & Server at Hyatt Regency New Brunswick, 2012 - 2015
Executive Sales Assistant at Csonka Worldwide, 2001 - 2012
Bartender & Server at Park East, 2010 - 2012
Bartender & Server at Big Shots Sports Bar, 2009 - 2010
Bartender & Server at Europa at Monroe, 2007 - 2009
Owner & Operator of Seasonal Mobile Catering Service, 2001 - 2003
Education
Expected in 2003
Associate of Arts: Liberal Arts Brookdale Community College - Lincroft, NJ GPA:
Expected in 2000
High School Diploma: Monroe Township High School - Monroe Township, NJ GPA:
Expected in 1997
: Edison High School - Edison, NJ GPA:
Accomplishments
AWARDS & RECOGNITION: 2019 Leader of the 2nd Quarter, 2017 Manager of the 3rd Quarter and 2017 Manager of the Year
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