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Event Sales Manager Resume Example

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EVENT SALES MANAGER
Summary

Personable, hard working and reliable manager. Skilled at stepping into different areas with a flexible and resourceful approach. Well organized in approaching problems to investigate causes and determine optimal solutions. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization.

Skills
  • Friendly, positive attitude
  • Flexible
  • Multitasking
  • Working collaboratively
  • Problem resolution
  • Decision-making
  • Organizational skills
Experience
Event Sales Manager, Four Seasons Hotel Silicon Valley , February 2019-March 2020East Palo Alto, CA
  • Worked closely with clients to coordinate details and maximize satisfaction.
  • Oversaw vendors such as florists and rental companies to monitor compliance with contract terms and quickly address any discrepancies.
  • Networked at local and industry events to prospect for new sales leads.
  • Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
  • Created and presented proposals and built successful RFPs for new events.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
Guest Relations Supervisor, Four Seasons Hotel Silicon Valley, April 2016-January 2019East Palo Alto, CA
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Overhauled guest relations policies to address changing concerns.
  • Worked with departments such as Housekeeping and Food & Beverage to resolve guest issues and coordinate compensation.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Trained and mentored agents in the application of soft skills, guest recovery strategies and performance optimization techniques.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Reservations/Operations Agent, Four Seasons Hotel Silicon Valley, May 2014-March 2016East Palo Alto, CA
  • Monitored room inventory to maintain updated knowledge of availability.
  • Generated maximum revenue using upselling and cross-selling techniques.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Assisted customers by responding to questions about services, amenities and local attractions.
  • Monitored reservations to track incoming parties and special events.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Customer Service/Operations Manager (Ramp/Cargo), American Airlines, March 2001-October 2012San Francisco, CA
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Supervised performance of union and non union workers with goals of improving productivity, efficiency and cost savings.
  • Identified and solved complex strategy problems to drive organizational goals.
Education and Training
Bachelor of ScienceMarketing, , , Boston University, , BostonMAJune 1999
Associate of ScienceTravel And Tourism, , Bay Path College, , Longmeadow, MAJune 1990
Language

Speak Portuguese fluently

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Resume Overview

Companies Worked For:

  • Four Seasons Hotel Silicon Valley
  • American Airlines

School Attended

  • Boston University
  • Bay Path College

Job Titles Held:

  • Event Sales Manager
  • Guest Relations Supervisor
  • Reservations/Operations Agent
  • Customer Service/Operations Manager (Ramp/Cargo)

Degrees

  • Bachelor of Science
    Associate of Science

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