event operations manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Highly motivated and driven individual with 20 years of experience focused on building teams to execute events to the highest level. Bringing a strong work ethic and excellent organizational skills to any seating. Excited to begin a new challenge with a successful team.
  • Point of Sale (POS) system operation.
  • Extensive hospitality background.
  • Extensive background in resort operations.
  • Experienced in Delphi and ISAC.
  • Experience in the management of a bar or beverage service operation.
  • Extensive knowledge of payroll programs- Task Force as a Payroll Specialist.
  • Task Force as a Restaurant Manager.
  • Extremely creative, innovative, detail oriented and organized.
  • Adaptability
  • Leadership
  • Project Management
  • Strategic Planning
  • Experience in union relations and training quality-focused Food and Beverage teams.
  • Expertise in off-premises catering and a high volume of destination weddings, gala events, and corporate conventions.
  • Relevant event services experience.
  • Multilingual and fluent in Spanish offering solid comprehension of cultural diversity.
  • Strong Organizational and leadership skills.
09/2019 to 03/2020 Event Operations Manager Marriott International | Mesa, AZ,
  • Oversee all the logistical and staffing arrangements for both properties. The Space Needle with union team members and Chihuly Garden in Glass with non-union team members.
  • Ensuring coordination and execution of all the events with Culinary and Meeting Specialists.
  • Supervise, empower, lead, coach, and motivate team members towards achieving exceptional service results.
  • Strategically create the schedules for union and non-union team members.
  • Responsible for hiring, evaluate, discipline, and supervise my teams in accordance with labor laws and union contracts.
  • Arrange and supervise mentoring relationships between all teams creating a positive work environment.
  • Supervise all the daily operations of banquets to ensure compliance with SOP's, Banquet Event Orders, safety regulations and procedures to ensure an optimal level of service, quality and hospitality.
  • Encourage a positive environment and maintain positive employee relations.
05/2019 to 09/2019 Director of Banquets Omni Hotels | Paradise Valley, AZ,
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Scheduled over 103 employees by assigning shifts.
  • Hired qualified staff to fill banquet server, banquet captain, and banquet bartender positions.
  • Responsible for weekly scheduling and payroll for the banquet department.
  • Monitor and control financial and administrative responsibilities including asset protection.
  • Effectively monitor the daily operations of the Banquet department, including providing support and guidance to other departments to ensure a successful event.
  • Coordinate details for events/groups, which include food and beverage, audio-visual, set-up and meeting space requirements.
  • Proactively follow-up with contacts for upcoming functions.
06/2012 to 05/2019 Assistant Director of Banquets Omni Hotels | Rancho Mirage, CA,
  • Oversee all the logistical and staffing arrangements of thousands of functions and meetings for a premier Seattle hotel with 69,000 square feet of meeting space.
  • Responsible for proactively reviewing staffing and equipment needs.
  • Collaborate closely with catering and convention service sales staff to design personalized floor plans, decor, and logistics for small and large events.
  • Support and manage the banquet department while working closely with the Director of Banquets and other hotel departments. Leadership responsibilities include Banquet set-up and Banquet beverage.
  • Administrative tasks include payroll, reports, assists with a forecast, point of sales procedures and upgrades, quarterly inventory.
  • Ensure thorough communication and understanding with guests and other departments by reviewing the banquet event orders.
  • Analyzed banquet event orders, read BEO and know how to complete the set-up.
  • Work with Human Resources as required on performance evaluations, and HR related inquiries.
09/2005 to 06/2012 Banquet Manager Noble House Hotels And Resorts | Del Mar, CA,

• Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet personnel to ensure a successful and effective operation ending in a positive guests experience.

• Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders.

• Assist other hotel departments leadership responsibilities included Convention Service Manager, Payroll Assistant, Banquet Beverage and Manager on Duty.

• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS.

• Help support the development and maintenance of all policies, procedures and quality standards within the resort.

• Responsible for weekly scheduling and payroll for the Banquet Department.

• Maintain equipment and managed departmental inventory.

• Assist team in developing lasting relationships with groups to retain business and increase growth.

• Conduct monthly departmental meetings with the Banquet team.

• Set goals and delegate tasks to the Banquet Supervisors to improve departmental performance.

• Monitor and control financial and administrative responsibilities including asset protection.

• Maintain a high level of service by constantly training and coaching all direct reports and staff.

Education and Training
Expected in 1996 High School Diploma | Administration Cbtis # 117, Cuauhtemoc, Chihuahua GPA:
Expected in 2020 | Covid-19 Contact Tracing Coursera, , GPA:

Manager of the Year, Bishop's Lodge Ranch Resort and Spa

Nominee of Manager of the Year Award, New Mexico Restaurant Association.

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Resume Overview

School Attended

  • Cbtis # 117
  • Coursera

Job Titles Held:

  • Event Operations Manager
  • Director of Banquets
  • Assistant Director of Banquets
  • Banquet Manager


  • High School Diploma

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