Event Operations Manager Resume Example

• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Scheduled over 103 employees by assigning shifts.
• Hired qualified staff to fill banquet server, banquet captain, and banquet bartender positions.
• Responsible for weekly scheduling and payroll for the banquet department.
• Monitor and control financial and administrative responsibilities including asset protection.
• Effectively monitor the daily operations of the Banquet department, including providing support and guidance to other departments to ensure a successful event.
• Coordinate details for events/groups, which include food and beverage, audio-visual, set-up and meeting space requirements.
• Proactively follow-up with contacts for upcoming functions.

• Oversee all the logistical and staffing arrangements of thousands of functions and meetings for a premier Seattle hotel with 69,000 square feet of meeting space.
• Responsible for proactively reviewing staffing and equipment needs.
• Collaborate closely with catering and convention service sales staff to design personalized floor plans, decor, and logistics for small and large events.
• Support and manage the banquet department while working closely with the Director of Banquets and other hotel departments. Leadership responsibilities include Banquet set-up and Banquet beverage.
• Administrative tasks include payroll, reports, assists with a forecast, point of sales procedures and upgrades, quarterly inventory.
• Ensure thorough communication and understanding with guests and other departments by reviewing the banquet event orders.
• Analyzed banquet event orders, read BEO and know how to complete the set-up.
• Work with Human Resources as required on performance evaluations, and HR related inquiries.

• Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet personnel to ensure a successful and effective operation ending in a positive guests experience.

• Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders.

• Assist other hotel departments leadership responsibilities included Convention Service Manager, Payroll Assistant, Banquet Beverage and Manager on Duty.

• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS.

• Help support the development and maintenance of all policies, procedures and quality standards within the resort.

• Responsible for weekly scheduling and payroll for the Banquet Department.

• Maintain equipment and managed departmental inventory.

• Assist team in developing lasting relationships with groups to retain business and increase growth.

• Conduct monthly departmental meetings with the Banquet team.

• Set goals and delegate tasks to the Banquet Supervisors to improve departmental performance.

• Monitor and control financial and administrative responsibilities including asset protection.

• Maintain a high level of service by constantly training and coaching all direct reports and staff.