LiveCareer-Resume

event operations manager resume example with 14+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Highly motivated and driven individual with 20 years of experience focused on building teams to execute events to the highest level. Bringing a strong work ethic and excellent organizational skills to any seating. Excited to begin a new challenge with a successful team.
Skills
  • Point of Sale (POS) system operation.
  • Extensive hospitality background.
  • Extensive background in resort operations.
  • Experienced in Delphi and ISAC.
  • Experience in the management of a bar or beverage service operation.
  • Extensive knowledge of payroll programs- Task Force as a Payroll Specialist.
  • Task Force as a Restaurant Manager.
  • Extremely creative, innovative, detail oriented and organized.
  • Adaptability
  • Leadership
  • Project Management
  • Strategic Planning
  • Experience in union relations and training quality-focused Food and Beverage teams.
  • Expertise in off-premises catering and a high volume of destination weddings, gala events, and corporate conventions.
  • Relevant event services experience.
  • Multilingual and fluent in Spanish offering solid comprehension of cultural diversity.
  • Strong Organizational and leadership skills.
Experience
09/2019 to 03/2020 Event Operations Manager Marriott International | Mesa, AZ,
  • Oversee all the logistical and staffing arrangements for both properties. The Space Needle with union team members and Chihuly Garden in Glass with non-union team members.
  • Ensuring coordination and execution of all the events with Culinary and Meeting Specialists.
  • Supervise, empower, lead, coach, and motivate team members towards achieving exceptional service results.
  • Strategically create the schedules for union and non-union team members.
  • Responsible for hiring, evaluate, discipline, and supervise my teams in accordance with labor laws and union contracts.
  • Arrange and supervise mentoring relationships between all teams creating a positive work environment.
  • Supervise all the daily operations of banquets to ensure compliance with SOP's, Banquet Event Orders, safety regulations and procedures to ensure an optimal level of service, quality and hospitality.
  • Encourage a positive environment and maintain positive employee relations.
05/2019 to 09/2019 Director of Banquets Omni Hotels | Paradise Valley, AZ,
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Scheduled over 103 employees by assigning shifts.
  • Hired qualified staff to fill banquet server, banquet captain, and banquet bartender positions.
  • Responsible for weekly scheduling and payroll for the banquet department.
  • Monitor and control financial and administrative responsibilities including asset protection.
  • Effectively monitor the daily operations of the Banquet department, including providing support and guidance to other departments to ensure a successful event.
  • Coordinate details for events/groups, which include food and beverage, audio-visual, set-up and meeting space requirements.
  • Proactively follow-up with contacts for upcoming functions.
06/2012 to 05/2019 Assistant Director of Banquets Omni Hotels | Rancho Mirage, CA,
  • Oversee all the logistical and staffing arrangements of thousands of functions and meetings for a premier Seattle hotel with 69,000 square feet of meeting space.
  • Responsible for proactively reviewing staffing and equipment needs.
  • Collaborate closely with catering and convention service sales staff to design personalized floor plans, decor, and logistics for small and large events.
  • Support and manage the banquet department while working closely with the Director of Banquets and other hotel departments. Leadership responsibilities include Banquet set-up and Banquet beverage.
  • Administrative tasks include payroll, reports, assists with a forecast, point of sales procedures and upgrades, quarterly inventory.
  • Ensure thorough communication and understanding with guests and other departments by reviewing the banquet event orders.
  • Analyzed banquet event orders, read BEO and know how to complete the set-up.
  • Work with Human Resources as required on performance evaluations, and HR related inquiries.
09/2005 to 06/2012 Banquet Manager Noble House Hotels And Resorts | Del Mar, CA,

• Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet personnel to ensure a successful and effective operation ending in a positive guests experience.

• Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders.

• Assist other hotel departments leadership responsibilities included Convention Service Manager, Payroll Assistant, Banquet Beverage and Manager on Duty.

• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS.

• Help support the development and maintenance of all policies, procedures and quality standards within the resort.

• Responsible for weekly scheduling and payroll for the Banquet Department.

• Maintain equipment and managed departmental inventory.

• Assist team in developing lasting relationships with groups to retain business and increase growth.

• Conduct monthly departmental meetings with the Banquet team.

• Set goals and delegate tasks to the Banquet Supervisors to improve departmental performance.

• Monitor and control financial and administrative responsibilities including asset protection.

• Maintain a high level of service by constantly training and coaching all direct reports and staff.

Education and Training
Expected in 1996 High School Diploma | Administration Cbtis # 117, Cuauhtemoc, Chihuahua GPA:
Expected in 2020 | Covid-19 Contact Tracing Coursera, , GPA:
Achievements

Manager of the Year, Bishop's Lodge Ranch Resort and Spa

Nominee of Manager of the Year Award, New Mexico Restaurant Association.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Cbtis # 117
  • Coursera

Job Titles Held:

  • Event Operations Manager
  • Director of Banquets
  • Assistant Director of Banquets
  • Banquet Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: