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evening services manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Seasoned Project Coordinator offering 7 years of experience in office management, project management, and Administration and Project Development. Successful in coordinating meetings and projects, improving policies and procedures, streamlining daily functions and strengthening relationships with colleagues, associates and partners.

Results-oriented Project Coordinator highly talented in overseeing schedule, materials and project management. Operate effectively in busy, deadline-oriented settings and work well with all stakeholders.

Skills
  • Client communication
  • Relationship development
  • Organization
  • Team building
  • Problem resolution
  • Marketing and advertising
  • Operational improvement
  • MS Office
  • Customer service
  • Strategic planning
Education
Sheridan College Ontario, Canada, Expected in Associate of Arts : Business Administration - GPA :
Work History
Cushman & Wakefield - Evening Services Manager
Chatham, NJ, 03/2020 - 12/2021
  • Staff oversite and supervision.
  • Develop and implemented Standard Operating Procedures that improved data quality by 20% accuracy and reduced amount hours inputting by 5%.
  • Coordinated with Community Partners to increase awareness and increase donations.
  • Used data to help streamline delivery of services.
  • Coordinated projects at all stages, including conceptual planning, schedule management and final implementation.
  • Coordinated innovative strategies to accomplish objectives and boost long-term sustainability.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
  • Liaised between [Type] facility and [Type] department, facilitating communications and keeping appropriate parties updated on project developments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting services.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Created PowerPoint presentations for business development purposes.
Congregations For The Homeless - Director of Services
City, STATE, 07/2019 - 01/2020
  • Identify inefficiencies and made recommendations for process improvements.
  • Proficient in Microsoft Word, Excel, Power point, Smartsheets and QuickBooks.
  • Self-directed with excellent organizational and communication skills.
  • Analyze organizational procedures to identify methods of improving service delivery performance and operational efficiency by implementing process improvement initiatives.
  • Research and write grants to increase funding.
  • Organize and support operations using QuickBooks.
  • Monthly billing and expense reporting to funders.
  • Developed and implemented staff training and onboarding program.
  • Used date metrics, analysis and process alternatives to arrive at best practices.
  • Streamlined workflow.
  • Developed Community and client stakeholder committees.
  • Worked closely with development team to strategize and create target marketing to increase donor base and funding.
  • Analyzed data and increased accuracy by 20%.
  • Community outreach program to gain support and funding through private community members.
  • Liaison with local government and funders.
The Salvation Army - King County Shelters Program Director
City, STATE, 12/2018 - 07/2019
  • Worked closely with administration and staff to identify needs and challenges and provide solutions.
  • Ability to solve complex problems with innovative solutions.
  • Ability to manage multiple priorities at a time.
  • Facilitated interaction and communication with clients, staff and partners.
  • Used sales forecasting and strategic planning to promote yearbook sales and obtain profitability.
  • Developed and implemented service delivery model for new programs.
  • Increase Program funding by 2.5 million.
  • Increased housing outcomes by 27% annually.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Performed general office duties, database oversite, reporting, budgeting, website and internal software.
  • Worked with IT to develop and implement new scan card program to improve data collection accuracy and expedite processes.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
The Salvation Army - William Booth Center Director
City, STATE, 01/2014 - 12/2018
  • Created culture within the client community and staff that promoted trust, safety, accountability while being a desired place to be.
  • Developed and implemented emergency response plans for disasters, security issues and injuries.
  • Kept facility in compliance with all applicable standards, funders and laws.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue and effectively targeting new donors and funders.
  • Promoted positive company image and established reputation as provider of choice for homeless programs in greater community.
  • Cultivated and strengthened relationships with partners, staff client base as well as the greater community.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded services and programs.

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Resume Overview

School Attended

  • Sheridan College

Job Titles Held:

  • Evening Services Manager
  • Director of Services
  • King County Shelters Program Director
  • William Booth Center Director

Degrees

  • Associate of Arts

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