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escrow officer resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Escrow Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of Residential and Commercial real estate transactions and accompanying title insurance policies and endorsements required to support high producing team. Escrow Officer with 20+ years of title company escrow experience and loan process to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients. Detail-oriented and thorough with excellent analytical, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Complaint Handling
  • Problem Solving
  • Attention to Detail
  • Multitasking and Prioritization
  • Customer Service
  • Data Entry
  • Time Management
Work History
04/2006 to Current Escrow Officer Meritage Homes | San Antonio, TX,
  • Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Followed-up on status of releases, policies and return of recorded documents.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
08/2010 to 10/2012 Bank Branch Manager Meritage Homes | Alpharetta, GA,
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Identified partnership opportunities and established favorable business connections.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Boosted sales and customer loyalty through incentive programs.
04/2006 to 08/2010 Escrow Officer Unity Bank | NJ, State,
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Followed-up on status of releases, policies and return of recorded documents.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement.
08/2000 to 04/2006 Personal Banker US Bank National Association | City, STATE,
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Achieved consistent recognition as top sales performer.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Expanded client base by promoting new financial products.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Solved customer challenges by offering relevant products.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Presented new and additional products and services to existing customers.
  • Performed vault duties to handle large deposits of up to several thousand dollars and distributed currency to coworkers
Education
Expected in 05/1987 to to High School Diploma | Green River/Rock Springs High School, Green River/Rock Springs WY, GPA:
Certifications

Current Notary Public

Additional Information

References available upon reqjest

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Resume Overview

School Attended

  • Green River/Rock Springs High School

Job Titles Held:

  • Escrow Officer
  • Bank Branch Manager
  • Escrow Officer
  • Personal Banker

Degrees

  • High School Diploma

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