Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Goal-oriented business professional polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in sales, time management and communications across all levels of personnel, management and clientele.

  • CRM and office management software
  • Budgetary Planning
  • Project management
  • Microsoft Office
  • Training and coaching
  • Scheduling and calendar management
  • Event coordination
  • Workforce Management
  • Customer relations
  • Senior leadership support
  • Banking operations
  • Document evaluations
12/2020 to Current Escrow Officer Lennar Corp., | Nashville, TN,
  • Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
  • Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
  • Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
  • Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
  • Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Consulted with title department to resolve problems such as tax liens, boundary disputes and encroachments.
  • Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
07/2020 to Current Office Manager City Of Indianapolis And Marion County | Indianapolis, IN,
  • Directed execution of comprehensive control assessments, including identifying potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.
  • Recommended improvements to management controls designed to safeguard institutional resources and promote growth in compliance with government laws and regulations.
  • Counseled customers in selection of financial products to meet banking needs.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.
  • Maintained current and accurate cash balances for all programs, departments and projects.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.
  • Managed contract administration, including maintaining files, validating codes and monitoring reporting.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
04/2019 to Current Administrative Assistant Primrose School | Berkeley Lake, GA,
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Responsible for managing the birth certificate preparation process by interviewing mothers for correct information, completing the legal birth certificate for all babies born at the hospital, by obtaining and notarizing paternity papers when necessary and by maintaining the birth log.
  • Required Skills Screens and verifies information on the birth certificate worksheet and delivery room record for all births and fetal deaths.
  • Ensures that birth information for the legal birth certificate is accurate and complete and enters the information.
  • Calls parents for missing or questionable information or for follow up on acknowledgement of Paternity forms.
  • Manages the acknowledgement of paternity process by ensuring that they are utilized in appropriate situations and that forms are completed properly.
  • Notarizes parents signatures.
  • Maintains a log of all newborns and fetal deaths using the daily admission lists as a resource.
  • Updates the master patient index with the baby s first and last name within five days of discharge. Transmits birth certificates to the State and Town Clerks office
07/2002 to 07/2020 Regional Sales Director Herman Miller, Inc. | Seattle, WA,
  • Analyzed regional market trends to discover new opportunities for growth.
  • Assisted sales personnel in sales techniques and recommended improvements.
  • Led and developed 8 management professionals from within organization.
  • Set up and managed quotas and quarterly sales plans for 50 sales professionals.
  • Generated more than $1M in yearly revenue.
  • Owned strategy development and results for sales territory, managing all facets of product sales, education and brand awareness initiatives.
  • Directed work of 58 employees bringing in over $1M in annual sales.
  • Responsible for hiring, training, and developing Midwest Indiana's largest tanning establishment.
  • Responsible for approving and adjusting staff schedules based on sales performance. ● Developed strategies to assist in meeting and exceeding sales expectations.
  • Conduct product training and motivational meetings monthly.
  • Provide world class customer service while exceeding client expectations.
  • Implemented company policy changes including compensation while maintaining positive morale.
  • Increased client base and built referral business.
  • Prospect and identify new opportunities to generate new business.

● Coordinate sales and marketing strategies.

  • Established monthly goals with each manager creating action plans for continued improvement.
Education and Training
Expected in 05/2012 Associate of Arts | Human Services Bethel University, Mishawaka, IN, GPA:
Expected in 05/2016 Bachelor of Science | Interdisciplinary Studies Bethel University, Mishawaka, IN, GPA:
Expected in 05/2019 MBA | Business Administration Bethel University, Mishawaka, IN, GPA:

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School Attended

  • Bethel University
  • Bethel University
  • Bethel University

Job Titles Held:

  • Escrow Officer
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  • Regional Sales Director


  • Associate of Arts
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