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escrow assistant office administrator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly-motivated and a hardworking employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. I am creative, energetic, professionally skilled in office administration, business communications, escrow services and team collaborations. Proven to bring excellent decision-making skills in a fast-paced environment. Devoted to giving every customer a positive and memorable experience.

Skills
  • Expert in Citrix Workspace
  • Expert in Microsoft Outlook/Office and Google
  • Office Supply Management
  • Appointment Scheduling and Coordination
  • Office Management
  • Time Management
  • Outstanding Problem Solving Skills
  • Honesty and Integrity
  • Attention to Detail
  • Organization Skills
  • Multitasking and Prioritization
  • Mail and Package Distribution
  • Phone and Email Etiquette
  • Documentation and Recordkeeping
  • Relationship Building
  • Customer Service
  • Multitasking and Organization
  • Handling Customer Inquires and Complaints
Experience
Escrow Assistant/Office Administrator, 03/2023 to Current
UnifiTucson, AZ,
  • Interact professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
  • Processing financial documents, contracts, expense reports and invoices
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
  • Assisting in data entry, title clearing, and escrow services
  • Collaborated with escrow team to oversee calendars and prioritize meetings and appointments
  • Initiate wire transfers, bank deposits, and disbursing files
  • Coordinate and schedule appointments with clients, agents, and lenders
  • Resolved customer complaints or answered customers' questions
  • Assisted customers by phone and in person by answering banking questions and recommending solutions
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
Escrow Assistant/Office Administrator, 06/2021 to 03/2023
Community Health ConnectionsGardner, MA,
  • Interact professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
  • Processing financial documents, contracts, expense reports and invoices
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
  • Assisting in data entry, title clearing, and escrow services
  • Collaborated with escrow team to oversee calendars and prioritize meetings and appointments
  • Initiate wire transfers, bank deposits, and disbursing files
  • Coordinate and schedule appointments with clients, agents, and lenders
  • Resolved customer complaints or answered customers' questions
  • Assisted customers by phone and in person by answering banking questions and recommending solutions
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Replenished office supplies, placing new orders for restocking to maintain inventory
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases
Administrative Assistant, 07/2018 to 03/2020
Huntington Learning CenterCity, STATE,
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Provided secretarial and office management support while building cooperative working relationships
  • Inventoried and ordered supplies for the office
  • Scheduled appointments, meetings and events for management staff
  • Responded effectively to sensitive inquiries or complaints
  • Coordinated appointments, meetings and conferences
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
  • Handled incoming calls and directed callers to appropriate department or employee
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
Dental Assistant, 07/2016 to 06/2018
Bear Creek Family DentistryCity, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
  • Laid out dental instruments and equipment before procedures
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
  • Documented patient records with procedures that were performed
  • Educated patients on treatment procedures and post-procedure home care
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
  • Assisted dentist during examinations by retracting patient's cheeks and tongue
  • Built loyal patient following and retained return patients by providing empathetic and caring services
  • Took preliminary impressions of patient's teeth to prepare for custom impressions and fabrication of permanent dental work
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
  • Checked with participants throughout procedures to help alleviate anxiety
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities
Education and Training
Associate of Arts: Art Studies & Business, Expected in 05/2021 to Mountain View College - Dallas, TX
GPA:

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Resume Overview

School Attended

  • Mountain View College

Job Titles Held:

  • Escrow Assistant/Office Administrator
  • Escrow Assistant/Office Administrator
  • Administrative Assistant
  • Dental Assistant

Degrees

  • Associate of Arts

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