escrow agent resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Started IMG (Integrity Mortgage Group) a new company in Jonesboro. Learned Encompass quickly and worked with the clients to upload new loan applications.

Experienced Realtor with over 20 years of experience in Real Estate. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Consistently saved costs while increasing profits. Multi-talented Transaction Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Escrow management
  • Agent and seller communications
  • Escrow Standards
  • Agent relations
Work History
11/2019 to Current
Escrow Agent Knock Lending Llc Las Vegas, NV,
  • Worked with Sellers and Buyers to understand needs and provide stress free closings.
  • Increased client satisfaction by resolving issues before closing.
  • Worked with the banks to get the CD balanced.
  • Worked with Realtors to get Contracts, customers information, and updated Realtors with pertinent information as the file moved toward closing.
  • Resolved problems, improved operations and provided exceptional client support.
  • Funded loans, disbursed funds to sellers and Realtors.
  • Maintained excellent attendance record, consistently arriving to work on time.
04/2019 to 11/2020
Loan Officer Assistant Consumers Credit Union Mundelein, IL,
  • Worked with Encompass system. Inputting loan information, including clients taxes, W2s, pay stubs and
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Managed event planning and execution for learning lunches and other business-centered gatherings.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Communicated with customers daily to request information and complete paperwork.
  • Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
  • Set up files using loan officer checklist and submitted on-time to processors for processing.
  • Assembled important paperwork and disclosures for borrower.
  • Monitored key dates to obtain information by deadlines.
  • Compiled sales leads and managed contacts with Top Producer System.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Worked with title and escrow professionals to set dates and times of closings.
07/2009 to 04/2019
Transaction Coordinator Marcus & Company Realty Bradenton, FL,
  • Responded to customer issues and resolved complaints by leveraging expert residential knowledge.
  • Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
  • Developed team communications and information for Realtors meetings.
  • Handled 100s calls per week to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving inspection, repair issues.
  • Went to all closings for buyers and sellers at the title companies.
  • Wrote the manuel for a Real Estate Transaction Coordinator.
11/1999 to 06/2009
Realtor Windermere Real Estate Gleneden Beach, OR,
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Collected fees and documented payment processes for property transactions.
  • Developed and maintained list of available properties suited to different needs and budgets for residential properties.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Verified payment and loan paperwork for residential property sales, working closely with banks, buyers and sellers.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Promoted properties to target audiences to enhance revenue generation.
  • Completed property walkthroughs before completing deals, upholding accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
  • Wrote contracts to outline sales and purchases of residential properties.
Expected in 06/1981 to to
Associate of Science: Business
MCCCC - Blytheville, AR,

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Resume Overview

School Attended


Job Titles Held:

  • Escrow Agent
  • Loan Officer Assistant
  • Transaction Coordinator
  • Realtor


  • Associate of Science

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