escalations specialist castilian resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile account and project Manager offering 17 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising marketing, sales and new project strategies. Collaborative and strategic team leader with a robust background in client relationship management. Demonstrated strong track record of success in highly competitive market setting. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments.

  • Operations & Project management
  • Exceptional communication skills (English / Castilian)
  • Leadership training
  • Process evaluation and enhancement
  • Forecasting and Planning
  • Strategic sales knowledge
  • Business process re-engineering
  • Project planning and development
  • New product introductions strategies
  • Product development
  • Strategic Planning
  • Market Analysis
  • Crisis Management
  • Excellent analytical and problem-solving skills
  • Solutions deployment
Work History
09/2020 to Current Escalations Specialist Castilian Amazon GSOC | City, STATE,
  • Excellent communicator and influencer with ability to facilitate flow of information between different internal and external clients and quickly resolve any potential issues that may affect driver and customer delivery experience.
  • Managing email and phone communications, providing and supporting other functions and/or projects tasked by Crisis Operations Manager, or Assistant Crisis Operations Manager.
    Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness and activities.
  • Liaised with customers, management and sales team to better understand customer needs and recommend solutions.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Led identification, development, implementation and maintenance of security requirements for the entire organization.
09/2019 to 09/2020 Regional Multi Unit Manager Premium Retail Services | City, STATE,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Established criteria for each milestone within product roadmap to measure developmental progress.
  • Conceptualized and deployed enhanced product features and optimized implementation for marketing strategies.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Helped incorporate product changes in marketing message to drive customer engagement and firm profits.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for several clients.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
02/2017 to 08/2019 District Customer experience Manager (L5) Amazon, Pop-Up Store | City, STATE,
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Developed creative programs to meet business goals, including partnership building, event sponsorship, activation platforms and consumer experience design.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
07/2010 to 02/2017 Manager of Business Development and Sales T-Mobile | City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Fostered relationships with vendors to communicate on problem areas and work closely to resolve.
  • Reined in project costs while meeting key milestones.
Expected in 04/2019 to to MBA | Business Administration And Management Grand Canyon University, Phoenix, AZ GPA:
Expected in 2013 to to Bachelor Of Science In Applied Management | Business Management Grand Canyon University, Phoenix, AZ GPA:
  • Professional development course completed in Spanish
Expected in 2011 to to Bachelor of Science | Bachelor of Technology, Project Management Maricopa Community Colleges - Phoenix College, Phoenix, AZ GPA:
  • Lean Six Sigma Yellow Belt Certification
  • Project Management Foundations: Risk Management
  • PR Dep. Of Education - Advanced Sales certification 2018

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Maricopa Community Colleges - Phoenix College

Job Titles Held:

  • Escalations Specialist Castilian
  • Regional Multi Unit Manager
  • District Customer experience Manager (L5)
  • Manager of Business Development and Sales


  • MBA
  • Bachelor Of Science In Applied Management
  • Bachelor of Science

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