Escalated Consumer Support Represantative Resume Example Company Name

ESCALATED CONSUMER SUPPORT REPRESANTATIVE

Professional Summary

Highly motivated professional with six years' experience in aviation, personnel management and Army flight operations. Distinguished management career leading the planning, teaching and operations of organizations throughout the U.S. and abroad. Expert in cross-functional team building and leadership, organization development and quality/performance improvement. Two years experience in a call center environment with Subject Matter Expert experience. Results oriented and highly motivated to succeed. Energetic and assertive, adept at the coordination and implementation of multifaceted operational procedures in established operations. A sound professional attitude with pride in personal performance. I desire to become an integral part of a respected team with core values such as integrity, teamwork, respect and innovation. I am eager to learn, succeed and positively impact company performance while providing personal and professional growth. Able to perform in a call centered environment, with experience from Air traffic control protocols.

Authorized to work in the US for any employer

Skills

Military background
Online training experience
Employee coaching
Data analysis
Public speaking
Employee training
Flight clearance processing
Aircraft mission dispatch
Flight plan development

Aviation operation systems
Weather report interpretation
Notice decoding and encoding
Flight records management
Microsoft Office
Detail-oriented
Interpersonal Communication
Organization and Time management

Work History

Escalated Consumer Support Represantative08/2019 to Current
Company Name – City, State

Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Conducted research, gathered information from multiple sources and presented results.
Worked closely with the Consumer Experience Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Resolved problems, improved operations and provided exceptional service.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Won DoorDash Value Award twice

Social Media Content Moderator04/2018 to 08/2019
Company Name – City, State

Review/Moderate content while cross checking multiple client policies
Meets and exceeds Average Handle Time per job
Consistently meets and exceeds 98% Accuracy Standard set by the Client
Actively participates in Team Meetings/Activities, All while maintaining pride in performance
Raises policy gaps to superiors.
Ability to perform in a high stress environment.

Air Traffic Assistant (GS-07)11/2012 to 08/2015
Company Name – City, State

Aircraft Marshalling
Knowledge of AIS-R Flight Plan Program
Flight Information Publication Management
Process and Review Notice to Airman (NOTAMS)
Conducted Daily Airfield Lighting and Safety inspections
Used Customer Service Skills to interact with pilots for both Government and Civilian flights.
Always willing to train and take new trainings to better understand and stay up to date on new situations and developments.

Aviation Operations Specialist12/2008 to 12/2012
Company Name – City, State

Transmitted flight plans and arrival reports to flight and air traffic control centers.
Posted and interpreted weather reports and decoded sequence reports.
Adhered to safety procedures when managing logistics for pilot and ground crew.
Compiled data and prepared aviation operations and aviation safety reports.
Processed local and cross-country flight clearances and checked accuracy of flight plans.
Maintained flight logs on incoming and outgoing flights and individual flights.
Conducted departure and arrival briefings.
Anticipated aircraft equipment needs for air evacuation and cargo flights.
Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
Communicating effectively with aircraft during a tactical combat environment in Iraq. Ensuring the safety and mission readiness of 30 aircraft and the successful lift off of MEDIVAC assets when needed.
Maintain 260 individual flight records and functional files for rated and nonrated aircrews through the use of Centralized Automated Flight Records System for a United States Army Air Assault Battalion
Developed Flight Records Training Program for incoming MOS skilled soldiers.
Participate in the development of tactical crash rescue systems
Review, consolidate and prepare technical reports in coordination of reporting flight violations

Education

Bachelor of Science: Sports ManagementExpected in 03/2024Grand Canyon University- City, State

Resume Overview

School Attended

Grand Canyon University

Job Titles Held:

Escalated Consumer Support Represantative
Social Media Content Moderator
Air Traffic Assistant (GS-07)
Aviation Operations Specialist

Degrees

Bachelor of Science : Sports Management Expected in 03/2024

Escalated Consumer Support Represantative Resume Example

Resume Score: 80%

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