er registration specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking operations management specialist experienced in improving workflows, allocating resources and leading teams. Brings skills in communication and problem-solving. Looking to put knowledge and abilities to good use in challenging position with room for growth focused on continuous optimization. Experienced professional focused on meeting or exceeding objectives seeking Assistant Business Office Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Assistant Business Office Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Compassionate Registration Clerk with exemplary skills in intake and insurance verifying. Engaging and personable to advocate effectively for patients. Dedicated to delivering fast, effective customer service through advanced communication and technology skills. Keen individual with more than 5 years' working as a Registration Clerk for a Emergency room department organization. Determined and experienced in file maintenance and organization with patient information.

  • Office Supplies and Inventory
  • Reminder Calls
  • Hospital Standards
  • Business Correspondence
  • Registration Services
  • Pre-Registration Documentation
  • Time Management
  • Compassionate Care
  • Appointment Scheduling
  • Membership Registrations
  • Information Updates
  • Call Transfers
  • Insurance Verification
  • Patient Intakes
  • Internal Communications
  • Authorization Input
  • Emergency Room Services
  • Medicare Regulation
  • Patient History Documentation
  • Accounts Payable and Accounts Receivable
  • Administrative Duties
  • Registration Requirements
  • Client Satisfaction
  • Computerized Maintenance Management Systems
  • Customer Inquiries
  • Registration Documents
Work History
Registrar, 08/2022 - Current
Omni Hotels , , Berlin Md
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
ER Registration Specialist , 02/2016 - 06/2021
Aflac , , Berlin, MD
  • Scheduled and registered appointments using Booker scheduling programs.
  • Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
  • Reported compliance issues related to coding, transcription and patient confidentiality.
  • Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Explained form wording to patients to help each understand information required.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Performed data entry on er computer to maintain and organize records of member and program information
  • Welcomed as many as 75 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
  • Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
  • Used Er software to manage record database, maintaining information confidentiality in accordance with federal privacy laws
  • Coordinated efficiently with Registrars and other staff to process intake paperwork and direct to appropriate departments.
Aflac Insurance Sales, 04/2012 - 03/2016
A Perfect Face Day Spa , , Salisbury, MD
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales and percentages.
  • Quoted and calculated premium rates for policies, using rate book, and calculator.
  • Handled approximately 20 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Cosmetologist, 04/2009 - 09/2015
Company Name , , Ocean City , MD
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Consistently received positive performance reviews from guests.
  • Offered professional cuts, color services and extensions to salon customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Answered phone calls and emails to schedule client appointments.
  • Styled hair, makeup and nails for customers for special events and occasions.
High School Diploma: , Expected in 06/2010
Stephen Decatur High School - Berlin MD,
Status -

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Resume Overview

School Attended

  • Stephen Decatur High School

Job Titles Held:

  • Registrar
  • ER Registration Specialist
  • Aflac Insurance Sales
  • Cosmetologist


  • High School Diploma

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