ER Care Coordinator/ Riverside Resume Example Company Name

Melissa

Hopkinson

Professional Summary

. Ambitious, career-focused job-seeker, anxious to obtain an entry-level Nurse Practitioner position to help launch career while achieving company goals. Highly qualified and board certified practitioner driven to build strong relationships with patients and families. Acts as patient advocate to achieve best possible outcomes and offering excellent communication and good judgment

Skills

Service Utilization Improvements
Decision Making
Time Management
Verbal and Written Communication
Epic Systems

Process Implementation
Critical Thinking
Patient Advocacy
Resource Allocation
Patient Care Assessment

Education

University of CincinnatiCity, State2021Masters:Family Nurse Practicioner

Ohio UniversityState2014Bachelor's:Nursing

Columbus State Community CollegeCity, State2013Associates:Nursing

Clinical Rotations

Family Practice Clinic Rotation: January 2021- May 2021; 168 hours (Women's Health exposure)
Emergency Department Rotation: May 2021- August 2021; 190 hours (Women's Health and OB/GYN exposure)
Pediatric Endocrinology Rotation: May 2021- August 2021; 75 hours
Family Practice Clinic Rotation: August 2021- December 2021; 280 hours (Women's Health exposure)

Work History

Company Name - ER Care Coordinator/ Riverside
City, State12/2019 - Current

Direct involvement in collaborative process of assessment, planning, facilitation and advocacy for options and services to meet patient's health needs in accordance with Emergency Department physicians and COPC hospitalist providers.
Act as steward through communication and identification of available resources to promote quality patient satisfaction and cost-effective outcomes.
Proactively and reactively address gaps in patient care as identified through direct provider referral, practice liaison, hospital multidisciplinary teams to create sustainable patient centric action plan 100% of time
Development of intervention plans that support, educate and identify resources to assist in prevention and/or maintenance of disease and/or health and wellness states.
Rheumatology/Nephrology Triage RN/ Care.
Developed and maintained courteous and effective working relationships
Used critical thinking to break down problems, evaluate solutions and make decisions
Identified issues, analyzed information and provided solutions to problems
Maintained energy and enthusiasm in fast-paced environment
Adhered to social distancing protocols and wore mask or face shield at all times
Exceeded goals through effective task prioritization and great work ethic
Worked closely with physician to maintain optimum levels of communication to effectively and efficiently complete projects
Actively listened to customers' requests, confirming full understanding before addressing concerns
Participated in team-building activities to enhance working relationships

Company Name - Triage Nurse
City, State08/2018 - 12/2019

Relayed triage information and facilitated communication between provider and patient concerning patient disposition
Obtained case history and gathered triage information to determine appropriate avenue for care
Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care
Suggested appropriate disposition to acting physicians based on assessment
Coordinated day-to-day clinic activities, including assignment of duties to experienced staff and orientation and training of less experienced clinic staff in specific clinic operations and procedures
Verified, updated and communicated patient history prior to clinic appointments and procedures with providers
Monitored compliance and evaluated effectiveness of home treatment instructions
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed
Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file
Counseled 30 patients via telephone according to established guidelines and protocols, advising on provider-established plans of care
Equipped patients with tools and knowledge needed for speedy and sustained recovery
Performed triage on 100 % all incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
Educated family members and caregivers on patient care instructions
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care
Monitored patient reactions after administering medications and IV therapies
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
Administered different therapies and medications in line with physician orders and treatment plan

Company Name - Registered Nurse, ICU
City, State07/2016 - 08/2018

Performed patient care for those who have undergone surgical procedures for excision of cancer.
Promoted recovery and healing in high acuity environment for 2-3 patients per shift.
Preformed excellent customer service to patients and their family members through duration of their hospital stay.
Unit involvement: Relationship Based Care Council Co-Chair, Education Committee Representative, Continuous Renal Replacement Therapy Certified RN, Charge Nurse, Preceptor, Chemo Administration Certified.

Company Name - Registered Nurse, Medical-Surgical Unit
City, State10/2014 - 07/2016

Established stable environment to promote recovery and healing for 5 patients per shift.
Performed excellent customer service to 100 % of patients and their family throughout duration of their hospital stay.
Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
Provided direct patient care, stabilized patients and determined next course of action.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Monitored patient reactions to drugs and carefully documented findings.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Organized and managed care of patients undergoing various therapies and procedures.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Resume Overview

School Attended

University of Cincinnati
Ohio University
Columbus State Community College

Job Titles Held:

ER Care Coordinator/ Riverside
Triage Nurse
Registered Nurse, ICU
Registered Nurse, Medical-Surgical Unit

Degrees

Masters : Family Nurse Practicioner
Bachelor's : Nursing
Associates : Nursing

ER Care Coordinator/ Riverside Resume Example

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