Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience in the call center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Strategic thinker
  • Materials handling and transport
  • Customer service
  • Management skills
  • Written and verbal communication
  • Microsoft Outlook
  • Working independently
  • Able to lift and carry 75 lbs
  • Equipment operation
  • Microsoft Excel
  • Flexibility
  • QA
  • Team management
  • Expertise in sales
  • CRM
  • Clerical support
  • Employee coaching
Equipment Supervisor, 12/2018 to 03/2020
Myr GroupBattle Mountain, NV,
  • Supervised 60+ employees
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Acted as the first point of contact for equipment related issues.
  • Trained employees on tools used in the facility
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Inspected completed work to ensure proper steps were taken.
  • Established and enforced clear safety policies to protect workers from injury.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Escalated identified risk issues, challenges and trends to upper management and delivered risk-related documents for audit and regulatory exams.
  • Responsible for organizing and fixing damaged tools
  • Placed orders for new supplies and tools
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Customer Service Representative/Supervisor, 01/2015 to 10/2018
D.B. RobertsSanta Clara, CA,
  • Responsible for processing orders and payments for clients of Guy Brown
  • Corresponded with clients via phone, fax and/or e-mail Reviewed invoices of orders and make adjustments as needed
  • Daily use of CRM, Kronos, and ADP Daily use of Microsoft Excel, Outlook, and Word
  • Alpha and numeric data entry
  • Submitted requests for returns and credits to clients
  • Promoted to supervisor in April 2016.
  • Assisted with documenting client data into internal systems Acted as a first point of contact for internal and external customers
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
  • Monitored multiple databases to keep track of all company inventory
  • Managed and supervised a team of 10 employees
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
Customer Service Representative, 02/2013 to 01/2015
Airgas IncRiverside, CA,
  • Customer Care Representative for Sprint Utilized computer and communication skills to aid in all customer care related issues
  • Processed payments
  • Advised customers of outstanding charges and assisted with resolving the account balance
  • Answered billing related questions Performed troubleshooting skills to aid in resolving phone related issues
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
Production Associate, 08/2010 to 02/2013
Hot Topic Inc.City, STATE,
  • Moved items between machines, conveyors and transport equipment based on current production needs
  • Helped machine operators set up and tend equipment to complete runs
  • Attended all company offered training sessions to improve skills and learn how to operate new machines
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment
  • Sorted and packaged completed products each shift for further processing or shipment
Education and Training
Bachelor of Arts: Mass Communications, Expected in
Tennessee State University 2010-2013 - Nashville, TN
Activities and Honors

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School Attended

  • Tennessee State University 2010-2013

Job Titles Held:

  • Equipment Supervisor
  • Customer Service Representative/Supervisor
  • Customer Service Representative
  • Production Associate


  • Bachelor of Arts

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