Equipment Supervisor Resume Example Stansell Electric Company

EQUIPMENT SUPERVISOR

Summary

Motivational supervisor with years of experience monitoring, coordinating, and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training, and discipline. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills

Strategic thinker
Materials handling and transport
Customer service
Management skills
Written and verbal communication
Microsoft Outlook
Working independently
Able to lift and carry 75 lbs
Equipment operation
Flexibility
QA

Team management
Expertise in sales
CRM
Clerical support
Employee coaching
Leadership
Mentoring and coaching
Data analysis and reporting
Public speaking
MS Office

Experience

Stansell Electric Company | Nashville, TNEquipment Supervisor12/2018 - 03/2020

Supervised 60+ employees
Monitored employee work levels and optimized performance with strategic approaches.
Acted as the first point of contact for equipment related issues.
Trained employees on tools used in the facility
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Inspected completed work to ensure proper steps were taken.
Established and enforced clear safety policies to protect workers from injury.
Earned good attendance record and built reputation for being on time and ready to work.
Escalated identified risk issues, challenges and trends to upper management and delivered risk-related documents for audit and regulatory exams.
Responsible for organizing and fixing damaged tools
Placed orders for new supplies and tools
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Guy Brown | Nashville, TNCustomer Service Representative/Supervisor01/2015 - 10/2018

Responsible for processing orders and payments for clients of Guy Brown
Corresponded with clients via phone, fax and/or e-mail
Reviewed invoices of orders and make adjustments as needed
Daily use of CRM, Kronos, and ADP Daily use of Microsoft Excel, Outlook, and Word
Alpha and numeric data entry
Submitted requests for returns and credits to clients
Promoted to supervisor in April 2016.
Assisted with documenting client data into internal systems Acted as a first point of contact for internal and external customers
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
Monitored multiple databases to keep track of all company inventory
Managed and supervised a team of 10 employees
Trained new team members on company policies and accounting systems to keep team operations productive and efficient
Evaluated employee job performance and motivated staff to improve productivity.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Affiliated Computer Services | Nashville, TNCustomer Service Representative02/2013 - 01/2015

Customer Care Representative for Sprint
Utilized computer and communication skills to aid in all customer care related issues
Processed payments
Advised customers of outstanding charges and assisted with resolving the account balance
Answered billing related questions Performed troubleshooting skills to aid in resolving phone related issues
Kept customer and system account information accurate and current to support timely resolutions for all concerns
De-escalated customer issues with proven conflict mediation and problem-solving abilities
Promptly responded to customer inquiries and resolved complaints to promote loyalty
Consulted with customers to determine best methods to resolve service and billing issues
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.

Hot Topic Inc. | Nashville, TennesseeProduction Associate08/2010 - 02/2013

Moved items between machines, conveyors and transport equipment based on current production needs
Helped machine operators set up and tend equipment to complete runs
Attended all company offered training sessions to improve skills and learn how to operate new machines
Wrapped items, placed in boxes and added proper labeling to prepare for shipment
Sorted and packaged completed products each shift for further processing or shipment

Education and Training

Tennessee State University 2010-2013 | Nashville, TNBachelor of Arts in Mass Communications

Resume Overview

Companies Worked For:

Stansell Electric Company
Guy Brown
Affiliated Computer Services
Hot Topic Inc.

School Attended

Tennessee State University 2010-2013

Job Titles Held:

Equipment Supervisor
Customer Service Representative/Supervisor
Customer Service Representative
Production Associate

Degrees

Bachelor of Arts in Mass Communications

Equipment Supervisor Resume Example

Resume Score: 80%

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