Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a driven, highly energized individual who excels at working in a fast pace environment. I have a history of completing tasks in a timely manner and exceeding customer expectations. I am seeking a career in an organization that will allow me to use my work experience in quality control, and my strong work ethic to advance within an organization and grow as an individual. Detail-oriented Assistant Manager offers more than-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Attentive with years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy. Forward-thinking with proven history of leadership, planning and problem solving. Adept collaboration with to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Dedicated talented at processing high volumes of error-free transactions and meeting departmental goals. Offers years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Avid Pro Tools

· Proficient in Microsoft Excel, PowerPoint, and Word

· Experience in inventory management and quality control

· Excellent communication skills

· Exceptional ability to absorb new information and build new skills

· Flexible team player with the ability to complete tasks independently

· Hardworking, competent, and self-disciplined with any task

· Able to lift over 70lbs

  • Product branding
  • Time Management
  • Project management abilities
  • Customer relations
  • Retail operations management
Experience
04/2007 to Current
Equipment Specialist/Assistant Manager Taylor Corp Fresno, CA,

· Train and manage hired hourly staff on event activities and equipment

· Responsible for maintenance and repair of all equipment

· Coordinate equipment setup & location of all event activities

  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
04/2010 to 09/2019
Delivery Driver /Customer Service Representative Taylor Corp Beaverton, OR,

· Timely deliveries of all orders

· Preparation of food & cleaning of store location at closing

· Greet customers and inquire about their overall satisfaction with service

Resolve customer issues and maintain quality confidence in the organization’s brand

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered + inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in % reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Worked with to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Exceeded company productivity standards on consistent basis.
01/2013 to 06/2013
Production Line Assembly Worker Garden Fresh Gourmet City, STATE,

· Maintain a sanitary work space

· Inspect and prepare all products and ingredients used in making/mixing salsa

· Maintain quality standards by testing and comparing end product against specifications

  • Cleared line area of debris to present clean work area for next shift.
  • Collaborated with team members to improve machining technique and increase production schedule.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Worked with antiseptic materials to clean and sanitize work equipment.
  • Examined spreadsheets to understand project scope and materials and tools required for completion.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Used established assembly instructions to complete jobs.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Operated production equipment to create high-quality products from raw materials.
02/2012 to 05/2012
Production Line Assembly Worker Chrysler Corporation, FCA City, STATE,

· Assembling of new car parts & usage of machinery on line

· Handling equipment & aligning all parts on line

· Work effectively in group setting

· Complete all tasks according to the standard work instructions on line

  • Operated production equipment to create high-quality products from raw materials.
  • Collaborated with team members to improve machining technique and increase production schedule.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Responded rapidly to machine shut-downs and diagnosed mechanical and electrical failures.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Used established assembly instructions to complete jobs.
  • Completed accurate assembly work by positioning and aligning components.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Recognized defective material and reported issues to management.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Checked parts against stock lists, blueprints and material specifications to comply with standards.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Orchestrated organizational assembly strategy to produce products conforming to design specifications.
  • Completed component assembly with minimal supervision to meet deadlines.
Education and Training
Expected in 06/2010
GED:
Wayne County Community College District - Detroit, MI
GPA:

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Resume Overview

School Attended

  • Wayne County Community College District

Job Titles Held:

  • Equipment Specialist/Assistant Manager
  • Delivery Driver /Customer Service Representative
  • Production Line Assembly Worker
  • Production Line Assembly Worker

Degrees

  • GED

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