Equipment Specialist Assistant Manager resume example

· Timely deliveries of all orders

· Preparation of food & cleaning of store location at closing

· Greet customers and inquire about their overall satisfaction with service

Resolve customer issues and maintain quality confidence in the organization’s brand

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Delivered service and support to each customer, paving way for future business opportunities.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Made outbound calls to obtain account information.
• Remained constantly aware of customer activity to ensure safe and secure shopping environment.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Assessed customer needs and upsold products and services to maximize sales.
• Answered + inbound calls per day and directed to individuals or departments.
• Reviewed account and service histories to identify trends and issues.
• Recommended improvements to products and services to mitigate complaints.
• Answered customer questions and addressed concerns, resulting in % reduction in complaint calls.
• Relayed productive customer feedback to marketing teams.
• Trained new employees on procedures and policies to maximize team performance.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
• Upheld privacy and security requirements established by regulatory agencies.
• Worked with to develop customer service improvement initiatives.
• Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• Supported operational improvements and resolution of problems to deliver top-notch customer service.
• Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
• Exceeded company productivity standards on consistent basis.

· Maintain a sanitary work space

· Inspect and prepare all products and ingredients used in making/mixing salsa

· Maintain quality standards by testing and comparing end product against specifications

• Cleared line area of debris to present clean work area for next shift.
• Collaborated with team members to improve machining technique and increase production schedule.
• Assembled components into finished product and performed quality inspection to clear for shipment.
• Worked with antiseptic materials to clean and sanitize work equipment.
• Examined spreadsheets to understand project scope and materials and tools required for completion.
• Contributed to team-based environment to maintain line productivity and meet expected deadlines.
• Boxed, labeled and moved items to keep production lines moving swiftly.
• Used established assembly instructions to complete jobs.
• Built and packaged products to comply with multiple work orders and deadlines.
• Operated production equipment to create high-quality products from raw materials.

· Assembling of new car parts & usage of machinery on line

· Handling equipment & aligning all parts on line

· Work effectively in group setting

· Complete all tasks according to the standard work instructions on line

• Operated production equipment to create high-quality products from raw materials.
• Collaborated with team members to improve machining technique and increase production schedule.
• Assembled components into finished product and performed quality inspection to clear for shipment.
• Responded rapidly to machine shut-downs and diagnosed mechanical and electrical failures.
• Contributed to team-based environment to maintain line productivity and meet expected deadlines.
• Used established assembly instructions to complete jobs.
• Completed accurate assembly work by positioning and aligning components.
• Built and packaged products to comply with multiple work orders and deadlines.
• Recognized defective material and reported issues to management.
• Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
• Checked parts against stock lists, blueprints and material specifications to comply with standards.
• Assembled component parts of items and completed hand-finishing of final products.
• Orchestrated organizational assembly strategy to produce products conforming to design specifications.
• Completed component assembly with minimal supervision to meet deadlines.