Equipment Maintenence Technician Resume Example

• Executed critical risk and business impact assessments and continuity and recovery management plans while addressing security and business continuity concerns in a professional manner.
• Engaged in customer support focusing on delivering instant response and providing efficient solutions.
• Productively refined and documented crucial security policies and guidelines according to industry best practices.
• Improved security posture of information systems by reviewing, assessing, and documenting vulnerabilities.
• Created security templates and documented security policies based on predefined compliance requirements.
• Supported and guided various teams in understanding incident alerts from data loss prevention tools and offered guidance with emphasis on data protection, requirements gathering to build appropriate security technology roadmaps and implementation strategies.
• Provided references for user documentation writing and retention, as well as effectively communicated security issues to IT and non-IT members alike.

Inventory and material management, stock replenishment, preventative maintenance, and factory stock adjustments.

• Engaged in supporting a complex, fast- paced environment that focused on timely quality control with outstanding attention to detail.
• Ensured audio and visual quality, troubleshooting and remediating issues arising from requests made by attendees.
• Used ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).
• Managed and supervised twelve employees, tracked work accomplishment, attendance keeping and handled performance evaluation
• Maintained copy center equipment in good working order and called vendors for repairs to correct more extensive faults and return full functionality.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Performed site evaluations, customer surveys and team audits/ quarterly cycle counts
• Utilized AS-400 software to compile data gathered from various sources.

• Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
• Entered information into AS-400 software to update inventory data and status reports.
• Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
• Liaised with property developers to verify developments correctly followed all planning policies and notified operations manager of any identified concerns.
• Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
• Documented production volume, materials consumption and quality issues in AS-400 to keep management well-informed and support proactive planning.
• Consulted with department supervisors and team leads to evaluate needs and discuss corrective actions for individual concerns.

• Helped customers with the photo lab, printers, copiers and basic internet and computer program operations.
• Diagnosed, troubleshooted, and resolved a wide range of hardware and software, and connectivity issues.
• Developed skills in oral communication, worked with diverse clients and used problem-solving skills to enhance customer experience.