(555) 432-1000,
Montgomery Street, San Francisco, CA 94105


  • Dynamic, detail-oriented, quality assurance professional highly regarded for demonstrated experience developing and deploying excellent solutions for industry leaders. Expertise in directing risk management initiatives while establishing, implementing and enhancing key quality assurance objectives to maximize productivity.
  • Extensive knowledge in quality assurance methodologies with a passion for aligning departmental policies, controls, processes and standards in line with operational goals.
  • Productively refined in documenting crucial departmental policies and guidelines
  • Extensive knowledge in compiling quality assurance metrics and reports to help mitigate vulnerabilities and analyzed historical threats to address risks, gaps and policy violations.
  • Goal-oriented Quality control professional with significant success in planning, analyzing and implementing of quality assurance plans and initiatives.
  • Excel in developing comprehensive, cost-effective and timely approach to quality
  • Asset management, Workshop
  • Oral and written communication
  • Customer satisfaction
  • Customer support
  • Inventory
  • Project Management
  • Loss prevention
  • Policy enforcement
  • Presentations
  • Problem-solving skills
  • Quality control
  • Requirements gathering
  • Service Level Agreements
  • Risk mitigation
  • Resource allocation
  • Equipment Operation
  • Administrative support
  • MS Office
  • Team building
Education and Training
Georgia State University Atlanta, Georgia, Expected in 05/2012 Bachelor of Science : Economics - GPA :
Hajoca Corporation - Warehouse Employee
Beaumont, TX, 03/2020 - Current
  • Use RF scanner to pick items from bins and complete orders according to company specifications.
  • Operate warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Accurately key in data for packages into computer system using handheld scanners, averaging 400+ tickets per shift.
  • Accurately put incoming parts in to designated locations for stock replenishment.
Dematic Corp. - Equipment Maintenence Technician
Brecksville, OH, 12/2017 - 02/2019
  • Executed critical risk and business impact assessments and continuity and recovery management plans while addressing security and business continuity concerns in a professional manner.
  • Engaged in customer support focusing on delivering instant response and providing efficient solutions.
  • Productively refined and documented crucial security policies and guidelines according to industry best practices.
  • Improved security posture of information systems by reviewing, assessing, and documenting vulnerabilities.
  • Created security templates and documented security policies based on predefined compliance requirements.
  • Supported and guided various teams in understanding incident alerts from data loss prevention tools and offered guidance with emphasis on data protection, requirements gathering to build appropriate security technology roadmaps and implementation strategies.
  • Provided references for user documentation writing and retention, as well as effectively communicated security issues to IT and non-IT members alike.
Avalon Health Care Group - Assistant Quality Assurance Supervisor
Kent, WA, 09/2014 - 07/2017

Inventory and material management, stock replenishment, preventative maintenance, and factory stock adjustments.

  • Engaged in supporting a complex, fast- paced environment that focused on timely quality control with outstanding attention to detail.
  • Ensured audio and visual quality, troubleshooting and remediating issues arising from requests made by attendees.
  • Used ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).
  • Managed and supervised twelve employees, tracked work accomplishment, attendance keeping and handled performance evaluation
  • Maintained copy center equipment in good working order and called vendors for repairs to correct more extensive faults and return full functionality.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits/ quarterly cycle counts
  • Utilized AS-400 software to compile data gathered from various sources.
Nestle USA - Material Control Specialist
City, STATE, 03/2011 - 10/2014
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Entered information into AS-400 software to update inventory data and status reports.
  • Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
  • Liaised with property developers to verify developments correctly followed all planning policies and notified operations manager of any identified concerns.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Documented production volume, materials consumption and quality issues in AS-400 to keep management well-informed and support proactive planning.
  • Consulted with department supervisors and team leads to evaluate needs and discuss corrective actions for individual concerns.
FedEx Office - IT Help Desk
City, STATE, 12/2009 - 12/2011
  • Helped customers with the photo lab, printers, copiers and basic internet and computer program operations.
  • Diagnosed, troubleshooted, and resolved a wide range of hardware and software, and connectivity issues.
  • Developed skills in oral communication, worked with diverse clients and used problem-solving skills to enhance customer experience.
Activities and Honors
  • Member, Technology Association of Georgia (TAG)
  • HOPE Scholarship recipient

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Warehouse Employee
  • Equipment Maintenence Technician
  • Assistant Quality Assurance Supervisor
  • Material Control Specialist
  • IT Help Desk


  • Bachelor of Science

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