Customer-oriented, strategic-thinking Sales and Management Professional with over 25 years of Sales experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in Automotive and Hearing Technology.
Previous experience in cash register operations and banking as I started out my career in Sales and Management in Retail Sales focusing on woman's/feminine fashion and accessories before moving on to Automotive Service and Hearing Technology.
NJ and PA Licensed Hearing Aid Dispenser
Chrysler, Dodge, Honda, Chevrolet, GMC, Buick and Cadillac Certified Service Advisor
Hyundai, Dodge and Dodge Truck Certified Sales Consultant
Skills
ADP
Snap On Management
Reynolds & Reynolds
Strong Organizational Skills
Top Sales Performer
Active Listening Skills
Adaptive Team Player
Tracs Management
Microsoft Office
Quick Books
Courteous Demeanor
Energetic Work Attitude
Highly Dependable
Goal-Oriented
Experience
01/2018 to 08/2019
Assistant Service ManagerAble Services – Seattle, WA,
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Determined sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Created written estimates and obtained customer consent to proceed.
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Updated customer accounts in computer system, including submitting warranty claims and changing personal details.
Researched and provided timely resolution to service discrepancies.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Adhered to customer service standards to foster satisfaction and retention.
08/2017 to 01/2018
Automotive SalesAutosource Motors – Salt Lake City, UT,
Greeted customers at arrival to build positive relationships and discuss vehicles.
Asked prospective customers open-ended questions to identify needs and desires for auto purchase.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Showcased vehicle standard and optional features and took customers on test drives in local area.
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Closed deals by working with finance and management team to provide customers with smooth, comprehensive service.
Maintained high referrals due to first-rate customer service standards.
04/2014 to 09/2016
Hearing ScreenerMednax – Covington, LA,
Performed otoscopy and routine testing to provide patients with top-notch care.
Operated medical equipment to diagnose and treat conditions.
Utilized assessments to determine patient conditions.
Maintained clinical documentation of patient treatments.
Educated patients on assistive devices.
Programmed and monitored assistive devices.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Visited 2-3 Rehabilitation Centers per day throughout NJ and PA
11/2013 to 03/2014
Assistant Service ManagerAble Services – Bethesda, MD,
Same duties as at Kerbeck Cadillac 1/18-8/19
03/2013 to 11/2013
Hearing ScreenerMednax – Culpeper, VA,
Same duties as at Hear Say Hearing Center 4/14-9/16
06/2012 to 10/2013
Office Manager-Service AdvisorAmplifon Usa – Valdosta, GA,
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
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