Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Customer-oriented, strategic-thinking Sales and Management Professional with over 25 years of Sales experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in Automotive and Hearing Technology.

Previous experience in cash register operations and banking as I started out my career in Sales and Management in Retail Sales focusing on woman's/feminine fashion and accessories before moving on to Automotive Service and Hearing Technology.

NJ and PA Licensed Hearing Aid Dispenser

Chrysler, Dodge, Honda, Chevrolet, GMC, Buick and Cadillac Certified Service Advisor

Hyundai, Dodge and Dodge Truck Certified Sales Consultant

  • ADP
  • Snap On Management
  • Reynolds & Reynolds
  • Strong Organizational Skills
  • Top Sales Performer
  • Active Listening Skills
  • Adaptive Team Player
  • Tracs Management
  • Microsoft Office
  • Quick Books
  • Courteous Demeanor
  • Energetic Work Attitude
  • Highly Dependable
  • Goal-Oriented
01/2018 to 08/2019
Assistant Service Manager Able Services Seattle, WA,
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Determined sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Created written estimates and obtained customer consent to proceed.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Updated customer accounts in computer system, including submitting warranty claims and changing personal details.
  • Researched and provided timely resolution to service discrepancies.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Adhered to customer service standards to foster satisfaction and retention.
08/2017 to 01/2018
Automotive Sales Autosource Motors Salt Lake City, UT,
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Asked prospective customers open-ended questions to identify needs and desires for auto purchase.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Showcased vehicle standard and optional features and took customers on test drives in local area.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Closed deals by working with finance and management team to provide customers with smooth, comprehensive service.
  • Maintained high referrals due to first-rate customer service standards.
04/2014 to 09/2016
Hearing Screener Mednax Covington, LA,
  • Performed otoscopy and routine testing to provide patients with top-notch care.
  • Operated medical equipment to diagnose and treat conditions.
  • Utilized assessments to determine patient conditions.
  • Maintained clinical documentation of patient treatments.
  • Educated patients on assistive devices.
  • Programmed and monitored assistive devices.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Visited 2-3 Rehabilitation Centers per day throughout NJ and PA
11/2013 to 03/2014
Assistant Service Manager Able Services Bethesda, MD,
  • Same duties as at Kerbeck Cadillac 1/18-8/19
03/2013 to 11/2013
Hearing Screener Mednax Culpeper, VA,
  • Same duties as at Hear Say Hearing Center 4/14-9/16
06/2012 to 10/2013
Office Manager-Service Advisor Amplifon Usa Valdosta, GA,
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Accounts Payable, Accounts Receivable, Payroll Processing and Balancing & Maintaining Banking Account
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Handled telephone inquiries regarding appointments and work in process.
05/2011 to 06/2012
Office Manager-Service Advisor Briggs Equipment, Inc. Usa ● Gainesville, GA,
  • Same duties as at Superior Automotive 6/12-10/13
05/2004 to 06/2011
Hearing Instrument Specialist Sure Hearing Services City, STATE,
  • Completed full examinations to test individual hearing impairment.
  • Administered air conduction, bone conduction and speech audiometry tests to patients.
  • Performed careful fittings to maximize client comfort and device effectiveness.
  • Modified impressions for earmolds and hearing aid shells.
  • Taught clients how to correctly operate, maintain and store hearing aids.
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
  • Properly programmed hearing aids using computers to simulate background noise.
  • Counseled patients and families on communication strategies to cope with hearing loss.
  • Managed sales negotiations and financing options.
  • Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Adhered to standards of quality and service and industry regulations.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
02/2000 to 06/2004
Assistant Service Manager Galloway Chrysler Dodge City, STATE,
  • Same duties as at Kerbeck Cadilac 1/18-8/19
Education and Training
Expected in 06/1996
High School Diploma:
Millville High School - Millville NJ,
Expected in
Cumberland County College - Vineland, NJ

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Resume Overview

School Attended

  • Millville High School
  • Cumberland County College

Job Titles Held:

  • Assistant Service Manager
  • Automotive Sales
  • Hearing Screener
  • Assistant Service Manager
  • Hearing Screener
  • Office Manager-Service Advisor
  • Office Manager-Service Advisor
  • Hearing Instrument Specialist
  • Assistant Service Manager


  • High School Diploma
  • Some College (No Degree)

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