Supported and trained providers, clinical staff and technicians on the basic knowledge of EMR/EHR.
My duties include supporting and training Electronic Medical Records Software in Inpatient and Ambulatory settings including resolving functionality problems, trouble shooting, providing workflow ideas, trouble shooting, and submitting remedy tickets. My duties include supporting Front office staff and clinical staff located in multiple Check-in/registration locations throughout the hospital: (ADT) Check-in/Check-out and cash posting, laboratory check in/check-out, radiology, registration, scheduling, and charge capture.
Duties also include providing Soft Go-live Testing; Acceptance, Integration and Implementation.
Skills
Strong analytical skills
Proficient in Microsoft Office Suite programs
Able to multi task, strong time management skills
Ability to communicate effectively with diverse clients, vendors and customers
8 Years' experience with Business Systems Analysis, Design, and Management
4 Years project experience in the quality assurance and Testing Phases or Projects
Credentialed Modules: Epic Clindoc, Cadence/ADT and Ambulatory.
EPIC Certification in ClinDoc TBA
Ambulatory Credentialed Trainer
EPIC Training; Electronic Medical Records
EPIC Care Inpatient, ASAP,Optime, Clin-Doc.
Testing: Acceptance, Integration and Implementation
Cadence
ADT
Hospital and Professional Billing
Project management
Systems Application Planning (SAP)
Experience
05/2018 to 06/2018
EPIC Activation/ Appointment Conversion Support (Soft Go-Live/ Go-Live)Cedars Sinai – Santa Monica, CA,
Convert all appointments made in the old system to appointments in EPIC prior to Go-Live date.
Role is to make sure that all systems were compliant with the hospital network prior to Go-Live and identifying systems that needed upgrades.
Support ClinDoc and Cadence at Go-Live Instructed elbow support to physicians with modifying, creating, sharing SmartPhrase and SmartList
Assist support to physicians in accessing and providing referrals to practitioners
Maintain workflow with physicians, nurses and staffs to complete task
Instruct support to super users on resolving technical issues
Assist elbow support to nurses and physicians in various departments and helped them build preference lists
Provide support to physicians and nurses in navigating their Inbasket and updating patients' EMR
02/2018 to 03/2018
Epic Grand Cental (Cadence, ADT) SpecialistCedars Sinai – California, MD,
My duties included Supporting Front Office
Staff and Nurses located in multiple Checkin/Registration locations throughout
the hospital: (ADT) check-in/check-out-, lab check in/check-out, radiology
Registration-Scheduling, Charge Capture and Cadence, Surgical scheduling
Trained front desk staff on how to register and
schedule patients
Educated end user on the component of both
outpatient and hospital registration
Educated nurses on bed planning
Supported nurses and physicians on how to update
information on flow sheets and work lists
Provided elbow support to physicians with modifying, creating, sharing SmartPhrase and
SmartList
Provided instructional to super users on resolving technical issues
2018 to 01/2018
Epic Ambulatory TrainerNortheastern Hospital – City, STATE,
Provide support to over 30 end users including nurses and physicians in the Internal Medicine Clinic
Navigated workflow challenges and provided customization support
Assisted providers with framing their preference list and order sets and while helping to customize their SmartPhrases
Provided elbow support for numerous physicians and nurses in several departments on building their personal preference list
Provided elbow instruction support to physicians in writing progress notes using SmartText, smart phrases, smart list and smart link
Supported to physicians on how to access and do referrals for external practitioners
Supported nursing staffs and physicians on how to use charting tools
09/2017 to
Cerner Adoption Coach/ Certification Training ProgramDHMHS Cerner Certification – City, STATE,
Currently completing Cerner Certification Program in Kansas City, MO
Currently training in Ancillary, Ambulatory, Acute, and PathNet
10/2017 to
UMASS Memorial Hospital September 2017 - Boston, MASoft Go-Live/TDR – , ,
Part of the TDR Team
Role was to make sure that all systems were
compliant with the hospital network prior to Go-Live and identifying systems
that needed upgrades.
Supported
ClinDoc and Cadence at Go-Live
Instructed
elbow support to physicians with modifying, creating, sharing SmartPhrase and
SmartList
Assisted
support to physicians in accessing and providing referrals to practitioners
Maintained
workflow with physicians, nurses and staffs to complete task
Instructed
support to super users on resolving technical issues
Assisted
elbow support to nurses and physicians in various departments and helped them
build preference lists
Provided
support to physicians and nurses in navigating their Inbasket and updating
patients' EMR
07/2017 to
Epic ADT/CadenceSouth Shore Hospital – City, STATE,
Provided elbow support to physicians with modifying, creating, sharing SmartPhrase and
SmartList
Provided instructional to super users on resolving technical issues
Provided assistance to physicians and nurses in navigating their Inbasket and updating
patients' EMR
Assisted support to physicians in accessing and providing referrals to practitioners
Provided elbow support to nurses and physicians in various departments and helped
them build preference lists
Maintained workflow with physicians, nurses and staffs to complete task
05/2017 to
Epic ClinDoc and OrdersPinnacle Health – City, STATE,
Supported Clindoc/Orders
Provided ATE and Provided Clinical support in and Intermediate
Care
Educated physicians with CPOE module, notewriter, SmartPhrases and orderset
Provided assistance and support to physicians in navigating report findings and X-ray
results for patients
Instructed nurses with ClinDoc, notewriter tools, documentation, SmartTools, care plan
Provided technical support to physicians with patient setup and preference lists, Order
Sets
Instructed physicians with navigating various In-Baskets i.e.
In-Baskets Attachments,
Quick Actions and Pools Management
04/2017 to
Cerner RegistrationNorthwestern Memorial Hospital – City, STATE,
Taught physicians and nurses how to effectively use and modify Smart Phrases
Provided elbow support during go-live project
Trained front desk staff on how to register and schedule patients
Educated end user on the component of both outpatient and hospital registration
Educate the Nurses on bed planning.
Supported nurses and physicians on how to update information on flow sheets and work lists.
04/2017 to
Epic ClinDoc/CadenceHoly Spirit Gesinger Hospital – City, STATE,
Provided elbow support to physicians with modifying, creating, sharing SmartPhrase and
SmartList
Maintained workflow with physicians, nurses and staffs to complete task
Assisted support to super users on resolving technical issues
Provided instructed support to physicians and nurses in navigating their Inbasket and updating
patients' EMR
Provided elbow support to nurses and physicians in various departments and helped them build preference lists
Assisted support to physicians in accessing and providing referrals to practitioners
02/2017 to
Cadence and ClinDocIntegris Health – City, STATE,
ClinDoc/Orders, Cadence/ADT
Provided elbow support to physicians with modifying, creating, sharing SmartPhrase and
SmartList
Sustained workflow with physicians, nurses and staffs to complete task
Provided support to physicians and nurses in navigating their Inbasket and updating
patients' EMR
Assisted support to physicians in accessing and providing referrals to practitioners
Provided elbow support to nurses and physicians in various departments and helped
them build preference lists
05/2016 to 07/2016
Epic Cadence Hackensack University Medical Center – City, STATE,
Epic Cadence Prelude, and ADT
Provided elbow support to physicians with modifying, creating, sharing SmartPhrase and
SmartList
Maintained workflow with physicians, nurses and staffs to complete task
Provided support to super users on resolving technical issues
Assisted support to physicians and nurses in navigating their Inbasket and updating
patients' EMR
Instructed support to physicians in accessing and providing referrals to practitioners
Provided elbow support to nurses and physicians in various departments and helped
them build preference lists
02/2016 to
Epic ClindocMd Anderson Houston Texas – City, STATE,
ClinDoc/Radiotion Oncology.
Instructed Physicians with CPOE module
Scheduled personal training for physicians
Instructed assistance to physicians on how navigate report searches and X-ray results
Assisted nurses with notewriter, SmartTools and Clindoc
Provided assistance with creating charting tools i.e. SmartLists, SmartPhrases, and
SmartLinks
01/2016 to
Epic ClinDoc Greenville Health System – , STATE,
Supoerted ClinDoc at the Infusion Clinic
Provided elbow support to physicians on how to navigate Order sets and CPOE
Provided surgery and ICU floors assistance and support for nurses and physicians, nurses,
and technicians
Assisted pre-op nurses on how to understand workflow, documenting procedure time,
and administering medications
Supported technicians on how to record past exams procedure and how to verify orders
Advised nurses in Doc flowsheet use, and MAR documentation
2016 to
ICU/ClinDoc and RegistrationSaint Lukes Heath System – City, STATE,
Provided training to end users in different departments to comprehend their skill set
and workflow
Navigated educational training content for knowledge in non-clinical and clinical
workflows and terminology
Assisted in support for physicians and medical staff with CPOE
Provided elbow support (technical expertise) to physicians and nurses on the floor
Communicated daily physician's progress assessments to the team leads
Coordinated with team leads with filing assessment infos
Escalated technical issues to the command center and followed up to complete
resolution
10/2015 to
ClinDocsCaro Mont Hospital – , STATE,
My Duties include providing training of Epic's Electronic Medical Records Software
In Ambulatory curriculum and
Epic workflow to all levels of medical staff including doctors, nurses, and technicians in the classroom setting, go live implementations, resolving functionality problems, trouble shooting, submitting remedy tickets, script testing and creating Job aids.
Trained classes of 20+ prior to beginning of Go-Live on Clindoc and CPOE
ClinDoc. in Specialty Clinics. EPIC Care Inpatient,
Provided elbow support for Nurses and other Clinicians: ICU, Med- Surge and as assigned.
Trained the Unit secretaries in Cadence, ADT, and Prelude.
06/2015 to
ClinDoc: Inpatient and ADT PreludeLehigh Valley Hospital – , STATE,
My duties included providing training of Epic EMR software for the emergency department (ASAP) employees.
Assisted the Instructional Designers with the end Users Classroom exercise booklets and review questions.
After the completion of the super users and end users classroom training l also supported during the go-live implementation.
My duties included assisting doctors with documenting their notes, teaching smart tools and inbasket functionality.
Nurses were trained on the newly added epic narrator and patient assessment tools.
Trouble shooting, sharing workflow ideas and calling in remedy tickets.
Taught physicians and nurses how to effectively use and modify Smart Phrases
05/2015 to
Inpatient and ADT Prelude Northwestern Memorial Hospital – City, STATE,
Taught physicians and nurses how to effectively use and modify Smart Phrases
Provided elbow support during go-live project Trained front desk staff on how to register and schedule patients
Educated end user on the component of both outpatient and hospital registration Educate the Nurses on bed planning.
Supported nurses and physicians on how to update information on flow sheets and work lists
02/2015 to
Epic Ambulatory Credentialed TrainerLahey Health Center – City, STATE,
As a trainer, my responsibilities included instruction doctors, nurses and clinical-support training's on the basic functionality of Epic Ambulatory clinical documentation and go live support staff, providing administrative demo's and Super-user training's.
Also building and uploading patients in the training environment.
During the go-Live implementation, l supported providers and nurses in utilizing Smart Tools (Smart Links, Smart Phrases, and Smart Texts) and In Basket functionality.
I also trained nurses in the newly added Epic narrator and patient assessment tools.
My duties include providing training of Epic’s Electronic Medical Records Software
Trained classes of 20+ prior to beginning of Go-Live on Clindoc and CPOE.
02/2014 to 07/2014
Epic ASAP Credentialed TrainerSaint Francis Hospital – City, STATE,
My duties included providing training of Epic EMR software for the emergency department (ASAP) employees.
Assisted the Instructional Designers with the end Users Classroom exercise booklets and review questions.
After the completion of the super users and end users classroom training l also supported during the go-live implementation.
My duties included assisting doctors with documenting their notes, teaching smart tools and Inbasket functionality.
Nurses were trained on the newly added epic narrator and patient assessment tools.
Trouble shooting, sharing workflow ideas and calling in remedy tickets.
07/2013 to
Epic Ambulatory Credentialed TrainerCommonwealth Hospital – City, STATE,
Go live implementations, resolving functionality problems, submitting Service Request tickets, trouble shooting, giving.
Responsibilities included facilitating doctors, nurses and clinical-support trainings on the basic functionality of Epic Ambulatory clinical documentation and go live support staff, providing administrative demo’s and Super-user trainings.
Support in building and uploading patients in the training environment.
During the go-Live implementation, l supported Doctors and the Nurses in utilizing Smart Tools (Smart Links, Smart Phrases, and Smart Texts) and In Basket functionality.
I also trained Nurses in the newly added Epic narrator and patient assessment tools.
04/2013 to 07/2013
Epic Clindoc / CPOE Credentialed TrainerResurrection Health – City, STATE,
Experienced and trained on Epic CPOE and CLINDOC in the updated version.
Proficiently Trained Clinicians on how to navigate through hyperspace.
My duties included assisting doctors with documenting their notes, teaching smart tools and in basket functionality.
Nurses were trained on the newly added Epic narrator and patient assessment tools.
Trouble shooting, sharing workflow ideas, and calling issues to the Command Centre and following through to make sure that there are remedies.
Trained Nurses and physicians on how to review patient’s medications, review allergies, vital signs, Problem Lists, enter Medication Orders and marked as reviewed, also to check on most current information on the Patient
11/2012 to
EPIC Inpatient Care & ClinDocUniversity Healthcare System – City, STATE,
Elbow support for Nurses and other Clinicians: ICU, Med- Surge and as assigned. Trained the Unit secretaries in Cadence, ADT, and Prelude.
Trained and Supported Physicians and Nurses in Epic Documentation.
Provide system support with Epic Care Inpatient and CPOE, MAR.
Gather information as needed from clinical clients and escalated technical issues to tech support
10/2012 to
Epic (CPOE) and ASAP TrainerMemorial Health – City, STATE,
Train and supported physicians, nurses, therapists in Epic documentation modules
Created Smart text and Smart Phrases for Physicians within work bench
Trained providers on Computerized Physician Order Entry (CPOE) and ASAP.
Trained and supported Physicians, Nurses, Therapists and Case Managers with workflows also trained the Unit Secretaries in ADT, Cadence.
09/2012 to
Epic ClinDoc & CPOEHealth Presbyterian Hospital – City, STATE,
Assisted the Doctors and Nurses in “Op-time” Documentation at Pre-Op, Intra and Post –Op., and PACU, Vital signs, Input and Output, Medications, monitoring Patients after Surgery.
Troubleshoot problems or questions from Clinicians and provided support.
Resolved system issues by effectively communicating with Project team leads and Command Center.
08/2012 to
Cerner RegistrationReading Health System – City, STATE,
CPOE end-user support during Go-Live
My duties also include Training Physicians to access the EMR system remotely and use the Physician portals
Trained Physicians to access Power Chart utilize I View and view EKG results and electronic images.
Trained Nurses and Ancillary staff to access Power Chart, document and view, edit and electronically sign them.
Trained Physicians and Nurses how to utilize PACS – filtering and customizing their work list, matching an exam, viewing a study, viewing a Wet Read, viewing Protocols, creating a Digital Dictation using the Dragon, and customizing the toolbar.
Assisted with training, workflow documentation, how to complete the discharge process and reconcile the Medication Administration Records [MARs].
05/2012 to 07/2012
Epic Care Inpatient and CPOEContra Costa Regional Medical Center – City, STATE,
Trained and Supported Physicians and Nurses in Epic Documentation.
Provided system support with Epic Care Inpatient and CPOE, MAR. Gather information as needed from clinical clients.
Involved in testing and implementation and was also involved in some production support assignments related to Service Request for standard maintenance and miscellaneous requests.
Strong Analysis and Coordination Skills, Resolute Hospital billing: coordinates inpatient and outpatient billing for the hospital.
Go live implementations, resolving functionality problems, submitting Service Request tickets, trouble shooting, giving
04/2012 to
Epic Cadence SupportSt Rita’s Medical Center – City, STATE,
Duties included Supporting Front Office Staff and Nurses located in multiple Checkin/Registration locations throughout the hospital: (ADT) check-in/check-out-, lab check in/check-out, radiology Registration-Scheduling, Charge Capture and Cadence, Surgical scheduling.
Train and supported physicians, nurses, therapists in Epic documentation modules Created Smart text and Smart Phrases for Physicians within work bench
Train providers on Computerized Physician Order Entry (CPOE) and ASAP.
Train and support Physicians, Nurses, Therapists and Case Managers with workflows also trained the Unit Secretaries in ADT, Cadence.
03/2012 to
Epic Care Inpatient and CPOECedar Sinai Medical Center – City, STATE,
EPIC Health care software Gather information as needed from clinical clients Configure EMP and SER records.
Train and support physicians, nurses, therapists and case managers with workflow
Provided system support with Epic Care Inpatient and CPOE
Provided support between the command center and end-users on system updates.
Education and Training
Expected in 2009
: Capital Health Institute: LPN - , GPA:
Skills
Administrative, Go-Live, Go live, allergies, analytical skills, basic, Billing, Business Systems Analysis, Cadence, color, CPR Certified, clients, Dec, Dictation, Documentation, editing, edit, EKG, EMR software, Electronic Medical Records, Front Office, insurance, notes, MARs, clinical-support, Medication Administration, access, Microsoft Office Suite, Nursing, Oncology, Order Entry, PACS, PACU, Project management, Protocols, quality assurance, radiology, Reading, Read, SAP, Scheduling, script, Surgery, teaching, user support, time management, Trainer, training material, Troubleshoot, Trouble shooting, View, Vital signs, workflow
Additional Information
Participated in EPIC'S Second Largest Big Bang Implementation
Provided first class support to Physicians, Nurses and front desk staff
Proven ability to work effectively in a team environment / Team Player
Demonstrate understanding of diverse technical environments and platforms
Supported Implementations at Lahey Health, Ohio Health, Peace Health, Albert Einstein health, Pinnacle Health and many more.
EPIC modules; ClinDoc, Cadence, Prelude ADT, CPOE, Epicare Ambulatory,
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School Attended
Capital Health Institute: LPN
Job Titles Held:
EPIC Activation/ Appointment Conversion Support (Soft Go-Live/ Go-Live)
Epic Grand Cental (Cadence, ADT) Specialist
Epic Ambulatory Trainer
Cerner Adoption Coach/ Certification Training Program
UMASS Memorial Hospital September 2017 - Boston, MA
