Motivated and dependable professional with years of expertise in fast-paced work environments utilizing excellent customer support. Proficient in job execution and proven track record of success in customer relations, safety compliance and leadership.
STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in customer service, coordinating, monitoring, and communication.
RESULTS-ORIENTED PROFESSIONAL with proven capability to effectively implement policies and procedures while providing administrative support, using initiative, resourcefulness and good judgement.
PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Training & Development
Administrative, Problem Solving
Attention to Detail
ENVIRONMENTAL SERVICES SUPPORT TECHNICIAN III May 2014 to CurrentNORTHSIDE HOSPITAL － ATLANTA, GA
Acts as a Patient care ambassador, by providing guest information, and supporting the efforts of the floor staff. Utilizes knowledge of the basic workings of assigned areas.
Performs general cleaning; using appropriate cleaning aids while paying close attention to detail cleaning.
Practices infection control procedures; follows prescribed cleaning techniques using chemical solutions appropriate to cleaning task.
Responsible for driving client and patient satisfaction scores
Ensures compliance with company policy and procedures through inspections, training and evaluations while keeping abreast of any changes to Osha and Hipaa regulations that impact the organization.
Provide training and coach new employees by offering insight into successful task prioritization.
Provide administrative support, keeps written record of daily activities, submits work orders, and provides electronic statements as requested.
Deliver a high level of customer service and support to patients, visitors and staff.
SECURITY SUPERVISOR May 2011 to August 2014NORED & ASSOCIATES － ATLANTA, GA
Supervises Security Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed.
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
Builds productive client relationships; manages security and administrative operations including payroll, accounting, overtime, budget accounting, and client billing processes.
Leads a high-performing team; institutes morale boosting, rewards and recognition initiatives and foster a metrics-based performance culture.
Mitigates company risks and liability issues through razor-sharp tracking and reporting of client events/emergency management and operational issues.
Implements cost effective training program enhancements with a focus on continuous improvement in personnel protection and safety management.
Records all pertinent information on reports of daily operations and other significant events critical to promotion status or career development.
SITE SUPERVISOR May 2006 to May 2011D.S.I. SECURITY SERVICES － ATLANTA, GA
Coordinated activities of security staff to protect the internal and external assets and its patrons as well as the safety and health of its employees and patrons by performing the following duties.
Developed plans to mitigate physical and logical vulnerabilities of proprietary assets, ensured compliance with all federal and state safety regulations; managed contact with safety agencies.
Ensured compliance with all federal and state safety regulations; managed contact with local, state and federal safety agencies.
Developed, executed, and provided oversight of physical security strategy, inclusive of programs related perimeter protection protocols and employee/vendor screening.
Assisted Security Supervisor with planning, organizing and coordinating all security policies to make sure they are current and implemented on a regular basis.
Ensured security for all classified information held on company premises, performed all duties normally accomplished by security line officers.
Maintained a positive and professional demeanor during all interactions with guests, fellow employees, and vendors.
SECURITY OFFICER/CONCIERGE August 2000 to May 2006ALLIED BARTON SECURITY SERVICES/ ALLIED UNIVERSAL － ATLANTA, GA
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Maintained a professional demeanor always while aiding guests, employees, and visitors, respected the privacy, and information of each guest.
Conducted inspections, monthly and as-needed evaluations, and on-the-spot corrections to build personal development and motivate team cohesion.
Provided developmental assistance to personnel and provided new Security Agents with training to help professionalize the department.
Provided a pro-active approach to customer service, demonstrated the ability to diplomatically address and control challenging situations.
Familiar understanding with all incoming and outgoing arrivals and departures, greeted guests, visitors, and staff in a professional manner always.
Permitted authorized persons to enter property and monitor entrances and exits, understand the facility / policies / procedures, and enforce them within the limits of the position.
Observed departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
Maintained knowledge regarding external events & activities which may impact guests and/or employees.
Be aware of all internal events, group activities and VIP arrivals.
Maintained accurate and complete shift notes and "pass-on" logs to ensure successful communication thru shift changes.
Develop plans and support on-going training for security response to crises
Education and Training
ASSOCIATE OF ARTS : BUSINESS ADMINISTRATION, 2012VIRGINIA COLLEGE
CPR certified through American Heart Association
Certified Healthcare Environmental Services Technician through the Association for the Healthcare Environment.