Enterprise IT Architect Resume Example
ENTERPRISE IT ARCHITECT
Motivated IT Director-Level leader with a comprehensive hands-on technical background, astute business acumen, articulate communicator able to respond to challenges with confidence and focus. Proven technology visionary, skilled in IT frameworks & architecture (ITIL, TOGAF) and IT Service Management (ITSM). Proven ability to lead and mentor cross-functional IT groups - application, DevOps, Network Infrastructure and Service Desk Levels 1-3 in complex enterprise-class companies.
Accomplishments :
Personally accountable for the migration of global on-premise security and antivirus services to cloud-based providers (Zscaler, Cisco, and Verizon). Lead IT Architect for $4B company's new headquarters - led research, design, implementation, relocation and post support programs including but not limited to - scouting out office spaces for C-Level execs. Created architectural drawings (electrical, structural, HVAC), integrated Cisco and Verizon cloud-based solutions - UCaaS - telecom Tools/Services - VoIP video phones reducing traditional new office costs by $20M. Directed IT infrastructure integration efforts for $1-4B mergers & acquisitions (M&A). Eliminated $25M in planned hardware & software refresh costs, compressing software upgrade schedules by years while stabilizing the availability of mission-critical systems.
Achieved 15-75% total savings across 70 manufacturing locations worldwide using advanced fiber-optics & cellular LAN/WAN, and distributed Internet services. Owner of all stages of development, Proof of Concept (POC) through Deployment, of Cisco and Verizon SD-WAN and cellular networking services, advanced security software (IAM) and Video Surveillance solutions. Program Manager for the deployment of Cisco Nexus Top-of-Rack switches to Dell and NTT data centers.
Personally accountable for researching all types of technology solutions and services designed to reduce costs and increase availability of IT services. Developed IT roadmaps and budgets, managed large-scale IT outsourcing engagements. Designed cost-effective solutions to prevent loss of critical IT services. Led data gathering and integration phases for IT Infrastructure efforts for Merge and Acquisitions, accountable for cost reduction and IT automation efforts.
- Completed company-wide global deployment of Zscaler (virus and intruder protection software) this included initial research, POC, contract negotiation, deployment, and ongoing support
- Spearheaded multi-vendor video conferencing solutions using Microsoft Surface HUB & Cisco Spark units powered by Cisco WebEx/Teams & MS Office365/Teams video conferencing, reducing travel costs from 15-70% for corporate & Mill divisions
- Researched/Designed/Deployed enterprise-class Cisco management tools & services - DNA Center, Prime Infrastructure, AMP, APIC-EM, Meraki wireless
- Developed IT Center of Excellence for Networks (CoE), reducing recurring network outages by 45%
Promoted from IT Director with Altivity Packaging LLC to led Director of IT Ops, Infrastructure and Vendor Relationship post-merger with GPI, reporting to CIO. Directed 24/7 day to day operations of global IT services and infrastructure support for $4B global company.
- Supervised IT Services & Infrastructure integration efforts for new company acquisitions and carveouts (M&As)
- Accountable for day-to-day management of North America Network infrastructure, Service Delivery, and Change Management teams, IT Service Desk, Data Center Operations, and Telecom Support
- Audited IT vendors to ensure compliance with corporate security policies
- Owned project management efforts for complex IT programs including securing stakeholders and assembling/managing internal IT teams and third-party vendors
- Researched, designed, deployed & supported critical leading-edge technologies - UCaaS (hosted telephones), video conferencing, and IT security company-wide
- Developed technology roadmaps for C-level leadership that included critical project plans, RFPs, fiscal budgets and governance SLAs for new IT initiatives
- Vendor Relationship Manager - led vendor contract development efforts, primary communications contact for vendors
Promoted to Service Delivery Account Manager in charge of P&L for $45M IT outsourcing contract encompassing 45 financial/HR application servers, 60 file and print servers, 6000-member emails, Help Desk, and Distributed Computer Services (DCS) that included 9000+ desktop/laptops/tablets covering the U.S., Canada, and Mexico
- Led the development and integration planning of IT programs, and disaster recovery solutions for mission-critical IT initiatives that included SAP, Lawson, Kronos, and Hyperion
- Program management - responsible for developing daily IT operational SLA & KPIs for level 2 and Level 3 teams
- Recognized for developing/maintaining new client SLAs that exceeded industry standards by 25% and achieved a 95% customer satisfaction rating for four consecutive years; increased overall account profitability by an average of 35%
- Created and responded to complex IT RFPs for various Tier 1 business outsourcing opportunities
- Developed application installation guidelines that reduced the deployment time of new applications and software patches from seven to three business days and is now the company standard
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Resume Overview
School Attended
- DeVry Institute of Technology
- U.S. Air Force Reserves - NCO Leadership Academy
- University of Illinois At Chicago
Job Titles Held:
- Enterprise IT Architect
- Director IT Ops Infrastructure & Vendor Management
- Service Delivery Account Manager
Degrees
- Bachelor of Science : Telecommunications Management
Certified Air Transportation Specialist : Air Transportation Management
Bachelor of Science : Accounting And Computer Science
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