Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile
BUSINESS DEVELOPMENT EXECUTIVE/CLIENT EXECUTIVE /ENTERPRISE SOLUTIONS ARCHITECT SUMMARY IT leader with 24 years of proven experience directing multi-million dollar solutions focusing on delivering business and cost-effective value. Accomplished career leading IT operations including enterprise security solutions, network infrastructure design, enterprise system initiatives, systems analysis, migrations, disaster recover and implementation efforts for Fortune 500 clients. Effective at producing IT policies and procedures, RFP responses, proposals, performing change/configuration management, process engineering, and budget and schedule coordination, while supervising multicultural teams in global implementations. Strong communications skills to develop and maintaining lasting relationships with key clients and vendors while fully communicating technical solutions to users and executives at all levels of technical proficiency. Influential leadership and management capabilities able to coordinate and oversee cross-functional team. CORE COMPETENCIES Enterprise Architecture Information security Security services Solution Development New Product Development Firewalls Network Infrastructure Enterprise Services Pre-sales Solutions High Availability Platform as a Service Disaster Recovery Budgeting / Finance Solution Development Acquisition and Divestiture Solutions Strategic Planning Architecture: Framework (TOGAF/ Zachman, ITIL / CMM /COBIT) Domains: Finance, Healthcare, Utility, Trading, Investment Banking, Travel, and Manufacturing.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
Enterprise Architect, 01/2013 to Current
Crown Castle Usa IncLos Angeles, CA,
  • Working as a Chief Architect for large commercial ITO customer.
  • Responsibilities include Strategic Planning, governance strategy, architectural guidance, and oversight related to migration of client core applications to multiple Dell US based datacenters.
  • Lead a team of 5 Enterprise Architects responsible overall strategic direction for enterprise wide architecture for large commercial ITO customer.
  • Provide CTO services to large commercial ITO customer, becoming their trusted advisor for using technology to solve key business requirements; providing innovation and transformative solutions; develop detailed customer focused business and technology roadmaps.
  • Chair Technical Architecture Steering Committee responsible for identifying technologies, processes, emerging trends and building solutions that will optimize and transform customers product development capabilities and business unit operating model.
  • Responsible for ensuring project alignment/compliance to Enterprise IT Architecture Steering Committee standards / process and frameworks.
  • Business Development activities, to include new projects, mergers and acquisitions, refresh activity, and advisor for new and emerging technology.
  • Provide Technical Architecture consultancy to multiple concurrent projects and helped ensure that we are moving towards the strategic direction while meeting tactical needs.
Client Executive, 01/2011 to 01/2013
World Wide TechnologyJersey City, NJ,
  • Client Executive responsible for Chicago ISD and Dallas ISD customer relationships.
  • Lead an organization 85 in a matrix managed environment to deliver all managed service initiatives within customer engagement.
  • Responsible for managing the full lifecycle of customer engagement that included business consulting, strategic planning, growth, direction, marketing, sales, delivery, and profit and loss.
  • Managed customer financials based upon business objectives and service level agreements while meeting $15 million dollar annual revenue goals.
  • Collaborated with Delivery Leaders who manage and coordinate tasks and resources to ensure that customer needs and contract requirements are satisfied.
  • Oversee operating P&Ls totaling over $15 million annually as well as overall forecast planning, budget, structure, schedule, reporting and staffing requirements.
  • Engaged in all phases of selling and provides direction for delivery of customer solutions.
  • Built and maintained advisory relationships with senior executive level and customer influencers at Chicago Public Schools and Dallas ISD.
  • Handle all growth and new business opportunities and renewals, develop proposals and make presentations to both CIO and CTO's.
  • Maintained strong collaborative relationships with Consultants, Account Executives, Domain Sales Executives and others to maximize customer utilization of Dell products and services, to meet growth plans and targets.
Solutions Architecture Consultant, Principal Architect, 01/2007 to 01/2011
New Relic Inc.Ewing, NJ,
  • Provided over $500 Million of winning technology solutions to healthcare business unit.
  • Involved in the entire sales cycle of multiyear, multi-million dollar large/strategic/complex ITO pursuits.
  • Responsible overall solution creation and socialization internally and externally throughout sales cycle.
  • Created financial cost models and drove internal governance process obtain final executive sign-off in terms of margins, profitability.
  • Constructs risk assessments and corresponding remediation plans relative to custom solution proposals.
  • Composes applicable services agreements (Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution.
  • Ensure overall win themes, solution; financials, risks & key assumptions are in line with customer requirements.
  • Manage pre-sales activities (RFP/RFI response, Orals, Due Diligence, Transition, etc.) for down selected/ qualified ITO deals & other BD related activities such as customer presentations, demonstrations, onsite visits in coordination with sales team.
  • Supports deal negotiation and closure to include transition support to service delivery.
  • Participates in applicable win-loss reviews and incorporates learning into future solutions.
Pre-Sales Solutions Architect, 01/2006 to 01/2007
Trimble Navigation Limited IncNorcross, GA,
  • Role included sales calls with the LOB to articulate ITS service offerings to the client.
  • Develop architecture to ensure compliance with Alliance Data and SOA best practices.
  • Solicits quotes from vendors and responds to RFPs to ensure that technical solutions are mapped to the developed architecture.
  • Works with Alliance Data finance on ProFormas and creates templates for reuse in delivery of RFP.
  • Responsible for UNIX (Solaris, AIX LINUX) and Mainframe delivery for all Utilities Services CIS applications for current customers and new business.
  • Peace 6.3 and 8.x, Banner, SAP, CLX, Excelergy and Exotran).
  • Developed an SAP growth strategy in an effort to consolidate 7 CIS offering down to 4.
Security Architect, 01/2006 to 01/2006
Allstream Business Inc.Vancouver, WA,
  • E-Commerce security, architectural and enterprise support of Federal Reserve Bank and U.S.
  • Treasury E-Commerce multi-tiered complex Web applications.
  • Environment had over 30-government production web applications including,, and
  • Transition manager responsible for all tasks, resources and funding preparing Dallas Federal Reserve Bank datacenter for failover testing of all web applications from New York and Richmond Federal Reserve datacenters.
  • Managed troubleshooting efforts daily to determine root cause of Severity One problems at the system, network, database, and middleware or application level.
  • Hands on lead for team that supported of all J2EE clustered application servers and SUN iPlanet webservers (BEA WebLogic 8.x and IBM WebSphere), Oracle 10g, 9i implementations as well as systems administration on multiple platform including Windows Server 2003, HP-UX, Solaris and Trusted Solaris.
  • Role includes security validation of signatures and rules for Dragon IDS sensors, NetScreen and Checkpoint FW-1 NG firewalls.
Infrastructure Architect, 01/2004 to 01/2006
TXU/Cap Gemini EnergyCity, STATE,
  • Managed assessment of existing UNIX infrastructure, gathered and conducted analysis of Windows Servers and network data.
  • Managed large server consolidation project, where 160 SUN and AIX Servers running Oracle databases were collapsed into the SUN Fire 15K and IBM P590 Oracle 10g RAC environments.
  • Achieved 3 million dollars in cost saving within 1-year timeframe.
  • Task included the re-engineering of all Veritas Clusters and upgrades of VCS, Volume Manager and Veritas Filesystem from 3.x to 4.1.
  • Established and documented standard UNIX operating procedures for the Data Centers, as well as developing operating procedures for SUN Fire 20K/15K environments.
  • Architected and over saw deployment of Secure Computing SafeWord Strong Authentication solution for corporate VPN users.
  • Installed and maintained BEA WebLogic application servers and SUNOne Web servers to support and E-Commerce websites.
  • Participated in Sarbanes-Oxley audit preparation of all 15K/20K Oracle database environments.
Senior Vice President Information Security Information Security Architect, 01/1997 to 01/2004
Bank Of AmericaCity, STATE,
  • Managed Information Security Team that oversaw architecture design, implementation, and management of over 500 plus Checkpoint Firewalls and 300 SUN Solaris/ISS RealSecure intrusion detection sensors on corporate network.
  • Managed host-based intrusion detection initiative on DMZ and external partner network environments.
  • Responsible for vulnerability assessments, penetration testing and management of the correlation of event utilizing ISS RealSecure products.
  • Managed, mentored, and evaluated 10-15 engineers, cultivating productive and forward-thinking team.
  • Managed 20,000 Hour + NDA project "Pinehurst" where Bank of America collaborated with Chase Bank, Wells Fargo and IBM to create check imaging solution for all 3 financial institutions.
  • Managed implementation of 7 Bank of America E-Commerce Internet points of presences for Implementation included firewalls, global load balancing, webservers, application servers and database infrastructures.
  • Promoted from Senior Checkpoint Firewall Engineer, providing support of firm's first DMZ and B2B firewall solution, expanding infrastructure from 4-server environment to over 300 firewalls.
  • Successfully architected SUN Solaris Jumpstart build and Flash automation process, automating worldwide deployment of upgrades through firewalls and IDS sensors.
  • Implemented Provider-1 to manage Checkpoint FW-1 rules for traffic for entire environment.
Sr. IT Architect/Specialist, 01/1994 to 01/1997
  • Hands on technical leader for Lucent Technologies account, supervised technology teams in network design and support, UNIX administration, DBA support and implementation efforts, supply chain systems deployment, and system migration/upgrades.
  • Managed quality assurance and performance monitoring to ensure reliability, stability, and security of solutions.
  • Additional experiences include Solaris Systems Administrator/Sybase DBA with Citicorp Mortgage, Inc.
  • and Maritz, Inc.
BS: Mathematics/Political Science, Expected in
Excelsior College - ,
Sybase 10X/11X, DB2 7X/8X/9X, Oracle 7x/8x/9x/10X/11X/12X, SQL Server 2000/2005/2008, Security: SAML, LDAP, SSL security, Check Point Firewall-1, ISS RealSecure, Enterasys IDS/IPS, WebSphere security, Login, SSO, Web Services Security Mathematics/Political Science
CCSA Check Point Certified Administrator CCNA Cisco Certified Network Associate Oracle 8i/9i Administrator Sybase Certified Professional Oracle Solaris 9/10 Certified System Administrator OTHER EXPERIENCE United States Navy - Electronics Technician Board Chairman - Dallas Independent School District Career Education and Workforce Partnership
AIX, Architect, articulate, automation, B2B, budget, business consulting, Business Development, CCNA, Cisco Certified Network Associate, CCSA, Firewall-1, com, Client, databases, database, Delivery, Dell, product development, direction, documentation, Due Diligence, E-Commerce, Electronics, Engineer, finance, financials, financial, Firewalls, Firewall, Flash, government, HP-UX, IBM, DB2 7, IBM WebSphere, WebSphere, IDS, imaging, Information Security, innovation, iPlanet, J2EE, LDAP, LINUX, Mainframe, managing, marketing, mergers and acquisitions, win, Windows, 3.x, 9X, Works, middleware, migration, Navy, negotiation, Enterprise, network design and support, network, Oracle, Oracle database, DBA, Oracle 7, Oracle 8i, presentations, processes, profit and loss, project management, proposals, quality assurance, re-engineering, reporting, RFI, RFP, selling, Sales, SAP, Sarbanes-Oxley, server consolidation, Servers, service level agreements, SLA, SUN Solaris, Solaris 9, Solaris, SQL Server 2000, SSL, staffing, strategy, strategic, Strategic Planning, SUN, supply chain, Sybase, System Administrator, systems administration, Technician, Treasury, troubleshooting, UNIX, UNIX administration, upgrades, Utilities, validation, Veritas, VPN, Web applications, Web servers, websites, WebLogic 8.x, WebLogic

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Job Titles Held:

  • Enterprise Architect
  • Client Executive
  • Solutions Architecture Consultant, Principal Architect
  • Pre-Sales Solutions Architect
  • Security Architect
  • Infrastructure Architect
  • Senior Vice President Information Security Information Security Architect
  • Sr. IT Architect/Specialist


  • BS

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