Specialized in sales support with excellent customer service attention for an advanced material company. Dedicated to continuous process improvement, covering a board customer base from defense to medical industry. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. Team player, reliable, and the go-to person of trust.
- Experience in customer relations, inventory control, and logistic management, process improvement, and record management.
- Strategic planning and cost saving oriented
- Excellent in customer relations
- Excellent in complex problem solving
- Talented multi-tasker and Flexible thinker
- Proficiency in Microsoft tools (MS Word, Excel, PPT, Outlook), QAD, Oracle Hyperion, Lotus Notes
Long Beach, CA, 09/2006 - Current
Sales Support Functions
- Work with Sales and Manufacturing teams to confirm and update customer release schedules.
- Serve as key contact between company and customers on issues related to order and delivery.
- Work with management on pricing, obtain appropriate documentation and approvals.
- Answer pre-sales and address post-sales questions; monitor web-based requests.
- Create and input sales orders; generate reports; maintain sales records.
- Work with Quality on ISO and export compliance, customer drawing and record management.
- Collaborate with Accounting on account establishment and invoicing.
- Work with Purchasing on orders related to distributed goods and customer supplied parts.
- Assist in sales budgeting and forecast.
Trade Show Functions
- Correspond with Sales Engineers to determine trade show and exhibit schedules
- Monitor budget, coordinate requirements, and manage logistics for exhibitions.
- Research and reserve travel arrangement for all company travel.
Warehouse Functions
- Led warehouse improvement initiatives to advance operational efficiencies.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Maximized sales by shipping on time and accurately.
- Optimized production scheduling to lower production costs.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Coordinated upper management's market visits and key account calls.
Travel Functions
- Research and reserve travel arrangement for all company travelers.
- Reduced and controlled company expenses by cutting cost on travel.
City, STATE, 05/1994 - 08/2004
- Retrieved and performed required tests for quality and integrity on product samples.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
- Evaluated procedures and results for accuracy and to determine appropriate next steps.
- Performed minor mechanical work and routine equipment maintenance.
- Conducted safety inspections and followed safety rules and procedures.
- Procured materials and supplies to complete daily tasks.
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School Attended
- Pikes Peak Community College
- Harrison High School
Job Titles Held:
- Engineering Sales Assistant / Warehouse / Travel Agent
- Manufacturing Associate
Degrees
- High School Diploma
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