engineer technician iii resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Certified IT professional with a 9- year background in system administration, hardware and software troubleshooting, and network management. Expertise in setting up telecommunications and optimizing network performance. Organized and detail-oriented with a proactive hard-working nature.

  • Top Secret /Sensitive Compartmented Information clearance
  • DoD 8570.1M IAT Level II
  • Travel/ TDY experience
  • Troubleshooting
  • Works well in teams
  • Scalable systems
  • Large computer networks
  • Servers
  • Interpersonal skills
  • Multiple Industry Certifications
  • LAN and WAN expertise
Work Experience
IT Network Engineer L3, 04/2021 to Current
Accuweather.ComPA, State,
  • Serving as a traveling field service representative for TROJAN SPIRIT AN/TSQ-226B V(1), V(2), and V(3) telecommunications/SATCOM packages with 14 completed fieldings.
  • Responsible for integrating, configuring, and testing new baseband system upgrades which included Voyager VM KLAS hardware, Cisco 4300 series routers and switches, KG-175D, KG-250X, iDirect 9350 and 8350 Satellite Routers, Comtech 5650 Satellite Routers, HP Printers, and KVM switches.
  • Upgraded, Commissioned, and tested over 200 9350 iDirect Modems.
Engineer Technician III, 03/2017 to 04/2021
Globecomm Systems Inc.Springfield, VA,
  • Contracted as an expatriate employee to the Command Control Battle Management and Communications (C2BMC) Japan National Team program under the Missile Defense Agency.
  • Conducted shift work as a C2BMC Network Monitoring Analyst (NMA) and Computer Operations Support Analyst (COSA) which involved monitoring and analyzing network connectivity, logs, reports, and diagrams of a complex Ballistic Missile Defense System (BMDS) network.
  • Conducted shift work operating and maintaining a SIPR/NIPR Access Point (SNAP) terminal.
  • Served as a deployable systems engineer to multiple radar sites worldwide. Responsible for software updates and continuous operations of C2BMC networking equipment at each site.
  • Served as an Information Management Officer which entailed the following duties: DISA Node Site Coordinator, Air Force Equipment Custodian, Air Force COMSEC Responsible Officer (CRO), Army Trusted Agent (TA), and Army HAZMAT custodian.
  • Experience in working with Windows OS, Linux OS, PAAWNS, NeuralStar, Solarwinds, SharePoint, Cisco/Juniper routers and switches, McAfee software, Defense Red Switch Network phones, KIV-7 and KG-175D cryptographic devices, Simple Key Loaders, Motorola Land Mobile Radios (LMR), BMDS Tactical Interface Node (BTIN), Extron video teleconference suites, DISA GVS, Ethernet and Fiber Optic cabling.
  • Reported network issues utilizing Tivioli, Remedy, and GEARS ticketing systems.
  • Troubleshot network outages and communicated issues to customers, senior level engineers, management, and watch officers.
  • Provided situational awareness to shift personnel with daily network status reports.
Communications Team Chief, 03/2016 to 03/2017
U.S. ArmyCity, STATE,
  • Supervised, trained, and ensured the safety and welfare of an 8 person team, maintaining a 100% safety record.
  • Troubleshot and maintained 24 networking devices across the enterprise including switches,routers and firewalls.
  • Built tactical server systems capable of supporting 120 users with Active Directory, DHCP, DNS, and multiple file shares.
  • Instructed Junior IT members on basic IPv4 subnetting, multicasting, router and switch inter-connectivity, OSPF, EIGRP, RIPv2, Active Directory, SNMP, TACACS+, and ICMP.
  • Provided full-motion video feeds in real-time using Vortex, Vibe, GTA-17/58, L3 Rover, Optibase, and other devices.
  • Designed redundant, scalable, fault-tolerant, and reliable solutions to anomalies within the enterprise.
Network Administrator, 11/2015 to 03/2016
U.S. ArmyCity, STATE,
  • Communicated with senior network engineers to resolve network outages and periods of reduced performance.
  • Served as an on-call IT support technician to fix critical issues for over 60 users.
  • Created accounts on 8 U.S. proprietary and internationally owned secret and unclassified networks.
  • Coordinated meetings with foreign nationals, militaries, and intelligence agencies.
  • Planned and scheduled over 400 video teleconferences.
  • Encrypted 15 radios, 2 DVB-RCS, 4 KG-175Ds, and 4 KG-250Xs every week and month.
  • Inspected server temperatures to ensure the health and operation of equipment.
  • Operated portable 2 Panther 5 Man-pack satellite terminals for emergency outages.
Satellite Communications Technician, 08/2013 to 11/2015
U.S. ArmyCity, STATE,
  • Handled approximately $9,000,000 worth of communications equipment resulting in 100% accountability record.
  • Operated 4 different satellite terminals which provided 4 networks for up to 120 users (1.2 meter Hawkeye III lite, 2.0 meter Hawkeye III heavy, 1.2 meter GATR, and 2.4 meter GATR).
  • Provided en-route communications on C-130 and C-17 aircraft using ViaSat's VR-12 and Tecom's KuStream®1000 antennas respectively, paired with IDirect e8000 Airborne Routers and ViaSat's VMBR-1520 modems.
  • Configured, managed, and troubleshot Cisco Catalyst switches, routers, and Call Manager VoIP phones using EIGRP, DHCP, GRE Tunnels, IPSec, ISAKMP Cryptography, VLANs, STP, and Ethernet (CAT5, CAT6, Single and Multi-mode Fiber).


Cisco Certified Networking Associate (CCNA): October 2015, expired 10/03/2018

Comptia Security+: March 2015, expires 03/05/2024

Comptia Network+: March 2015, expires 03/05/2024

Bachelor of Science: Information Technology, Expected in 01/2020 to Colorado State University-Global Campus - Greenwood Village, CO,
Satellite Communications Operator/Maintainer : , Expected in 2014 to U.S. Army Cyber Center of Excellence - Fort Gordon, Georgia

Honor Graduate

: , Expected in to Peabody Veterans Memorial High School: 2013 - Peabody, Massachusetts

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Resume Overview

School Attended

  • Colorado State University-Global Campus
  • U.S. Army Cyber Center of Excellence
  • Peabody Veterans Memorial High School: 2013

Job Titles Held:

  • IT Network Engineer L3
  • Engineer Technician III
  • Communications Team Chief
  • Network Administrator
  • Satellite Communications Technician


  • Bachelor of Science
  • Satellite Communications Operator/Maintainer

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