A diligent Engineer takes responsibility for ongoing projects and new endeavor planning. Provides deep technical knowledge and common-sense business acumen for initiatives. Committed to reaching business goals through technical management and impactful analyses. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employees eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented Assistant Manager offers more than a five-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. The hands-on Lead Bartender is successful at consistently delivering the highest quality service. A fast and efficient worker goes the extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks. Enthusiastic retail professional with ten years of hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and efficient Assistant Manager devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding food and hospitality standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
Problem Resolution
Inspections
Workflow Development
Product and Service Knowledge
Sales Monitoring
Team Building
Complex Problem Solving
Teamwork and Collaboration
Team Leadership
Staff Training
Verbal and Written Communication
Scheduling and Coordinating
Goal Setting
Employee Coaching and Motivation
Employee Development
Hiring and Training
Work Planning and Prioritization
Managing Operations and Efficiency
Microsoft Office Expertise
Customer Relations
Customer Rapport
Time Management
Strategic Planning
Health Codes Compliance
Proficient in Mixology
Suggestive Selling
Alcohol Ordering
Anticipating Guest Needs
Safe Serving Knowledge
Hospitality and Guest Service
Teamwork and Professionalism
Food and Beverage Service
Monitoring Alcohol Consumption
Identification and Compliance
Cash Handling and Management
Cocktail Service
TIPS Certified
Responsible Serving
Cleaning and Sanitizing
Bar Operations and Logistics
Supply and Inventory Maintenance
Professional Service Standards
Age Identification and Compliance
Multitasking and Prioritization
Cash and Credit Transactions
Customer Service
POS Systems
Cash Handling
Pricing and Markdowns
Call Response and Transfer
Customer Transactions
Detail-Oriented
Policies and Procedures
Problem Solving
Inventory Stocking
Credits and Refunds
Problem-Solving
Complaint Resolution
Reliable and Responsible
Honest and Ethical
ID Verification
Staff Mentoring
Customer Assistance
Security Monitoring
Liquor Regulations and Compliance
Loss Prevention
Analytical Thinking
Experience
Engineer, 11/2019 to 03/2022 Accor Hotels – San Juan, PR,
Kept outdoor spaces looking clean and inviting with the regular removal of leaves, sticks, and other debris.
Operated vehicles and equipment safely to minimize risks to people and property.
Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
Cleared pathways of overgrowth, debris, and snow to reduce hazards.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
Assessed cleaning product availability and ordered stock to maintain inventory.
Double-checked supply inventories to ensure project-specific correctness and optimize work readiness.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Routinely inspected equipment for preventive and emergency maintenance needs.
Followed instructions regarding duties and assignments for facility and machinery maintenance.
Assistant Manager, 09/2015 to 11/2017 The Parking Spot – Buffalo, NY,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Worked closely with customers to understand needs and resolve diverse issues.
Oversaw daily operations, maintenance and administration of various properties.
Maintained current understanding of company offerings to better serve customers and team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Managed and motivated [20] employees.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assisted with hiring of new employees by verifying references and prior employment.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Worked closely with store manager to maintain day-to-day operations.
Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Bartender, 08/2008 to 05/2015 Brasada – Powell Butte, OR,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Planned and coordinated special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Completed regular bar inventories and daily requisition sheets.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created unique cocktails for special events.
Created rapport with new and returning patrons to foster guest satisfaction.
Restocked beer and liquor regularly and after special events.
Maintained detailed inventory of bar supplies and stocked work areas.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
Monitored patron alcohol consumption to encourage safety.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Created signature beverages to increase revenue and patron loyalty.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
Cashier, 06/2013 to 07/2014 Fogo De Chao – Scottsdale, AZ,
Operated cash register, collected payments, and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts, and provided change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered customer questions, provided store information, and directed customers to designated store areas.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Recommended complementary and discounted items to customers to increase sales.
Tracked company inventories, moved excess stock, and arranged products to improve sales.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Processed sales transactions to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 06/2009 W.H Adamson High School - Dallas, TX, GPA:
: Food And Hospitality Service, Expected in El Centro College - Dallas, TX GPA:
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