engineer resume example

· Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.

· Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

· Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.

· Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.

· Installed, upgraded, and verified hardware and software applications.

· Assisted end users in using new and existing technology; provided coaching and one-on-one training.

· Managed laptops, desktops, and printers companywide.

· Authored second-line support team manuals and maintained support standard operating procedures.

• Transitioned from an outdated organization to highly functional, streamlined, and cost effective client-server technologies and business solutions that dramatically improved efficiency, decreased expenses, and optimized data integrity and safety.
• Implemented a help desk support system for corporation based servers and desktops, build and repair of new and used computer systems Hired, trained, developed, and lead a 30 person based technical team that tore down a complete server based subsystem of Chase Bank in Naperville, IL.
• This included 500 users in 5 remote locations.
• Administered a $850,000 capital budget and $450,000 operating budget Departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for; Sirus SAT Remote Back-up, PC Desktop Systems, LINUX System Admin, PC Laptop Systems, LAN/WAN Network Systems - Database Admin, Application System, Help Desk Operations Directed design and installation of the complete $1.2 million LAN/WAN infrastructure.
• I Utilized state-of-the-art technologies to provide network connectivity of disparate Mainframe, AS400, LINUX, Novell, Windows NT, and PC systems.
• I completed in 4 months, 2 months ahead of schedule a complex overhaul project forecasted to take 1 year and involving replacement of more than 30 systems.
• Saved more than $1 million in technical consulting fees by negotiating complimentary network design services from vendors.
• Performed the work of 3 full-time equivalents, slashing labor expenses substantially by expanding personal responsibility to include LINUX, network, and database administration.
• Decreased inventory, application pricing, and licensing expenses & $150k, by establishing Standardization for applications, PC desktop and networking systems.