LiveCareer-Resume

energy advisor resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
  • Use Computers To Enter, Access Or Retrieve Data
  • Energy reduction tips
  • Planning and coordination
  • Insurance billing
  • First Aid/CPR
  • Problem resolution
  • Call center experience
  • Checking account and credit/debit card payment processing
  • Courteous demeanor
  • High-energy attitude
  • Customer relations
  • Microsoft Office expertise
  • Adaptive team player
  • Handle 80+ Inbound calls
  • Problem-solving abilities
  • HIPAA regulations knowledge
  • Correction Action Planning
  • Verbal and Written Communication
  • Data Capture and Analysis
  • Attentive and Observant
  • Specification Conformance
  • Problem-Solving
  • Quality Control Data Compilation
  • Performance Assessment
Education and Training
Expected in 06/2016 to to High School Diploma | Westover High School, Fayetteville, NC GPA:
  • 555th Military Scholarship Recipient
  • Theater Member
  • Choir Member
Expected in 06/2021 to to Certified Food Handler | Anytime Certification, Texas - Online, GPA:
Experience
08/2022 to Current Quality Analyst Printpack | Marshall, NC,
  • Maintained quality assurance procedure documentation.
  • Monitored completed work and provided feedback to improve team member performance.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
  • Identified quality problems and recommended solutions.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Used quality monitoring system to compile and track individual and team performance.
  • Communicated regularly with management to discuss quality trends.
  • Conducted internal audits to measure adherence to established QA standards.
  • Trained and led staff on proper QA standards.
  • Developed corrective and preventive action plans to resolve non-compliance issues.
  • Prepared and analyzed internal and external quality reports for management staff review.
  • Developed process improvements to enhance overall data quality.
  • Recommended improvements to systems and procedures for increased productivity.
  • Utilized client satisfaction surveys to improve service quality.
  • Assessed work performance for each employee within department, providing constructive criticism regarding handling of job tasks.
  • Identified needs of customers promptly and efficiently.
05/2022 to 08/2022 Team Leader - Project Management Leidos | Monterey, CA,
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Modified project plans when needed to better align with organizational objectives.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
01/2022 to 05/2022 Customer Service Agent Johns Manville Corp | Defiance, OH,

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Managed high-volume of inbound and outbound customer calls.

Maintained strong call control and quickly worked through scripts to address problems.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Suggested suitable options for unavailable products and services to retain customers.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Consulted with customers to resolve service and billing issues.

Upsold products and services to address customer needs and maximize sales.

Upheld privacy and security requirements for customer information.

04/2021 to 10/2021 Team Leader Printpack | Bloomington, IN,

Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.

Fostered positive employee relationships through effective communication, training and development coaching.

Enforced company policies, answered coworkers' questions and trained new personnel.

Completed ongoing quality checks on lemon products, closely following strict quality assurance guidelines.

Developed and monitored weekly staff schedules.

Performed various troubleshooting tasks to address assembly issues.

03/2020 to 12/2020 Energy Advisor Whole Foods Market | Bedminster, NJ,

Educated customers in strategies for improving energy efficiency and cutting costs.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Recognized by management for providing exceptional customer service.

Maintained updated COVID-19 situational knowledge through continuous review of recent company guidelines and policies.

Provided excellent service and attention to customers through phone conversations.

Upheld privacy and security requirements established by company leadership and regulatory agencies.

Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.

Delivered service and support to each customer, paving way for future business opportunities.

Documented conversations with customers to track requests, problems and solutions.

Educated customers on special pricing opportunities and company offerings.

Evaluated customer account information to assess current issues and determine potential solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Translated services for 2-person team to serve Spanish, Japanese and Vietnamese-speaking customer needs

Escalated customer concerns, store issues and inventory requirements to supervisors.

Created and implemented process improvements to reduce workloads and bolster callback efficiency.

Recommended energy-efficient technologies and alternative energy sources.

Collected and analyzed field data such as previous bills, square footage and lighting in order to evaluate existing situations and determine areas of potential energy savings.

03/2019 to 02/2020 Customer Service Advocate Company Name | City, State,

Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Calculated premiums and established payment methods.
Provided quick turnaround time when customers called with questions, usually within 1 1/2 hours.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Resolved coverage issues quickly through meticulous research.
Engaged customers and provided high level of service by carefully explaining details about documents.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Diminished project lags by effectively training employees on best practices and protocols.
Provided excellent service and attention to customers through phone conversations.
Maintained updated Health Insurance knowledge through meetings and group trainings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted approximately 10 customers every 4 hrs with product or service questions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
Translated services for 2-person team to serve Spanish, Japanese and Vietnamese-speaking customer needs.
Set up and activated customer accounts to maintain QA satisfaction levels.
Reviewed account and service histories to identify trends and issues.

03/2018 to 06/2019 Team Leader Company Name | City, State,
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Resolved professional and personal issues by using skills in listening and teamwork and escalated high-level issues to general manager for assessment.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Counted, sorted and stacked finished pieces for easy access.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Trained new quality customer service representatives.
  • Integrated process improvements to increase overall workflow.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Resolved customer satisfaction and employee communication issues by using skills in mediating and order correction and escalated high-level issues to management for assessment.
  • Picked up and moved boxes weighing 90+ pounds.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
09/2017 to 03/2018 Team Member Company Name | City, State,
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Looked for ways to go above and beyond job requirements.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Packed and scanned completed orders for accurate shipment to final destinations.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Picked up and moved boxes weighing 90+ pounds.
  • Built and maintained effective working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.(put for all call center jobs)
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
  • Upheld privacy and security requirements established by regulatory agencies.

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Resume Overview

School Attended

  • Westover High School
  • Anytime Certification

Job Titles Held:

  • Quality Analyst
  • Team Leader - Project Management
  • Customer Service Agent
  • Team Leader
  • Energy Advisor
  • Customer Service Advocate
  • Team Leader
  • Team Member

Degrees

  • High School Diploma
  • Certified Food Handler

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