Energy Advisor Resume Example
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Alexis
Pierre
Pierre
Skills
- Use Computers To Enter, Access Or Retrieve Data
- Energy reduction tips
- Planning and coordination
- Insurance billing
- First Aid/CPR
- Problem resolution
- AAB Customer service
- Call center experience
- Checking account and credit/debit card payment processing
- Courteous demeanor
- High-energy attitude
- Customer relations
- Microsoft Office expertise
- Adaptive team player
- Handle 80+ Inbound calls
- Problem-solving abilities
- HIPAA regulations knowledge
Education and Training
High School DiplomaWestover High SchoolCity,State,06/2016
- 555th Military Scholarship Recipient
- Theater Member
- Choir Member
Certified Food HandlerAnytime CertificationCity
Experience
Company NameTeam Leader | City, State04/2021 to Current
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Completed ongoing quality checks on lemon products, closely following strict quality assurance guidelines.
- Developed and monitored weekly staff schedules.
- Performed various troubleshooting tasks to address assembly issues.
Company NameEnergy Advisor | City, State03/2020 to 12/2020
- Educated customers in strategies for improving energy efficiency and cutting costs.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Maintained updated COVID-19 situational knowledge through continuous review of recent company guidelines and policies.
- Provided excellent service and attention to customers through phone conversations.
- Upheld privacy and security requirements established by company leadership and regulatory agencies.
- Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
- Delivered service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Translated services for 2-person team to serve Spanish, Japanese and Vietnamese-speaking customer needs
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Recommended energy-efficient technologies and alternative energy sources.
- Collected and analyzed field data such as previous bills, square footage and lighting in order to evaluate existing situations and determine areas of potential energy savings.
Company NameCustomer Service Advocate | City, State03/2019 to 02/2020
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Calculated premiums and established payment methods.
- Provided quick turnaround time when customers called with questions, usually within 1 1/2 hours.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Resolved coverage issues quickly through meticulous research.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Diminished project lags by effectively training employees on best practices and protocols.
- Provided excellent service and attention to customers through phone conversations.
- Maintained updated Health Insurance knowledge through meetings and group trainings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted approximately 10 customers every 4 hrs with product or service questions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
- Translated services for 2-person team to serve Spanish, Japanese and Vietnamese-speaking customer needs.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Reviewed account and service histories to identify trends and issues.
Company NameTeam Leader | City, State03/2018 to 06/2019
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved professional and personal issues by using skills in listening and teamwork and escalated high-level issues to general manager for assessment.
- Inspected stock to identify imperfections, assign grades and determine issues with production.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Counted, sorted and stacked finished pieces for easy access.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Trained new quality customer service representatives.
- Integrated process improvements to increase overall workflow.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Upheld high standards of productivity and quality in all areas of operations.
- Resolved customer satisfaction and employee communication issues by using skills in mediating and order correction and escalated high-level issues to management for assessment.
- Picked up and moved boxes weighing 90+ pounds.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
Company NameTeam Member | City, State09/2017 to 03/2018
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Looked for ways to go above and beyond job requirements.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Packed and scanned completed orders for accurate shipment to final destinations.
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Picked up and moved boxes weighing 90+ pounds.
- Built and maintained effective working relationships with peers and upper management.
- Upheld high standards of productivity and quality in all areas of operations.
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.(put for all callcenter jobs)
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
- Upheld privacy and security requirements established by regulatory agencies.
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Resume Strength
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- Formatting
- Length
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- Typos
Resume Overview
School Attended
- Westover High School
- Anytime Certification
Job Titles Held:
- Team Leader
- Energy Advisor
- Customer Service Advocate
- Team Member
Degrees
- High School Diploma
Certified Food Handler
