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Energy Advisor Resume Example

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ENERGY ADVISOR
Summary
Skills
  • Use Computers To Enter, Access Or Retrieve Data
  • Energy reduction tips
  • Planning and coordination
  • Insurance billing
  • First Aid/CPR
  • Problem resolution
  • AAB Customer service
  • Call center experience
  • Checking account and credit/debit card payment processing
  • Courteous demeanor
  • High-energy attitude
  • Customer relations
  • Microsoft Office expertise
  • Adaptive team player
  • Handle 80+ Inbound calls
  • Problem-solving abilities
  • HIPAA regulations knowledge
Education and Training
High School DiplomaWestover High SchoolFayetteville,NC,06/2016
  • 555th Military Scholarship Recipient
  • Theater Member
  • Choir Member
Experience
GC Services Limited PartnershipEnergy Advisor | El Paso And Copperas Cove, TX03/2020 to Current
  • Educated customers in strategies for improving energy efficiency and cutting costs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated COVID-19 situational knowledge through continuous review of recent company guidelines and policies.
  • Provided excellent service and attention to customers through phone conversations.
  • Upheld privacy and security requirements established by company leadership and regulatory agencies.
  • Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Translated services for 2-person team to serve Spanish, Japanese and Vietnamese-speaking customer needs
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
TeleperformanceCustomer Service Advocate | Killeen, TX03/2019 to 02/2020
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Calculated premiums and established payment methods.
  • Provided quick turnaround time when customers called with questions, usually within 1 1/2 hours.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Resolved coverage issues quickly through meticulous research, s and [Skill].
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Diminished project lags by effectively training employees on best practices and protocols.
  • Provided excellent service and attention to customers through phone conversations.
  • Maintained updated Health Insurance knowledge through meetings and group trainings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted approximately 10 customers every 4 hrs with product or service questions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.
  • Translated services for 2-person team to serve Spanish, Japanese and Vietnamese-speaking customer needs.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
AAFES Burger KIngTeam Leader | Ft Hood, TX03/2018 to 06/2019
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Resolved [Type] and [Type] issues by using skills in [Skill] and [Skill] and escalated high-level issues to [Job title] for assessment.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Counted, sorted and stacked finished pieces for easy access.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Trained new quality customer service representatives.
  • Integrated process improvements to increase overall workflow.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Resolved customer satisfaction and employee communication issues by using skills in mediating and order correction and escalated high-level issues to management for assessment.
  • Picked up and moved boxes weighing 90+ pounds.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
McDonald'sTeam Member | Killeen, TX09/2017 to 03/2018
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Looked for ways to go above and beyond job requirements.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Packed and scanned completed orders for accurate shipment to final destinations.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Picked up and moved boxes weighing 90+ pounds.
  • Built and maintained effective working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.(put for all callcenter jobs)
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.(put for all callcenter jobs)
  • Delivered service and support to each customer, paving way for future business opportunities.(put for all jobs)
  • Answered 60+ inbound calls per day and handled or directed to designated individuals or departments.(put for all call center jobs)
  • Upheld privacy and security requirements established by [Type] regulatory agencies.(put for all jobs)
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Resume Overview

Companies Worked For:

  • GC Services Limited Partnership
  • Teleperformance
  • AAFES Burger KIng
  • McDonald's

School Attended

  • Westover High School

Job Titles Held:

  • Energy Advisor
  • Customer Service Advocate
  • Team Leader
  • Team Member

Degrees

  • High School Diploma

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