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EMS Chief/Operations Manager Resume Example

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EMS CHIEF/OPERATIONS MANAGER
Professional Summary
Innovative, customer-oriented Emergency Services leader with background in emergency, non-emergency and mass casualty care. Strong background in quality assurance, customer service and management principles and practices. Seeking a leadership role within an integrated health care delivery system.
Skills
  • Sound decision maker
  • Catastrophic emergency response training
  • Resource management expertise
  • Budgeting proficiency
  • Strong presentation skills
  • Strategic planning capability
  • Quality improvement competency
  • Accomplished leader
  • Analytical thinker
  • Independent judgment and decision making
  • Project management authority
Work History
06/2011 to Current
EMS Chief/Operations Manager Lifeguard Ambulance Service – Lake City, Florida
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Recruited, hired, trained and coached on average of 15 new employees per year.
  • Educated staff on state and federal statutes, rules and regulations governing Emergency Medical Services
  • Interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
  • Developed and achieved financial and growth goals.
  • Strategically planned methods to achieve operational goals and targets.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Encouraged creative thinking, problem solving, and empowerment as part of the team to improve morale and teamwork.
  • Maintained contract compliance on all local contracts for 62 strait months.
  • Maintained profitability targets without sacrificing service through effective budgeting and planning.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with Shift Supervisors to correct problems and improve services.
  • Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Introduced, negotiated and implemented new projects to expand scope of service
  • Established standards for selection, promotion and termination of staff.
  • Investigated and reported issues relating to patient care.
  • Confidently managed the overall operation of Emergency/non-emergency services including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, and performance metrics.
  • Ensured that equipment and supplies were properly maintained for quality patient care and safety.
  • Identified process improvements in the day-to-day functioning of the department.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Confirmed accurate completion of forms/reports for each patient encounter.
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and coordinating financial reporting.
  • Created and maintained computerized record management systems to record and process data and generate reports.
04/2004 to 06/2011
Paramedic II Columbia County Emergency Medical Services – Lake City, FL
  • Performed basic and advanced patient assessments.
  • Responded to dispatched emergency assignments quickly and safely.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Administered infusion, medications and intubation.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Inspected the vehicle, medical supplies and equipment during down time.
  • Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
11/2003 to 04/2004
EMT-Basic Levy County Emergency Medical Services – Bronson, Florida
  • Performed basic and advanced patient assessments.
  • Responded to dispatched emergency assignments quickly and safely.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Inspected the vehicle, medical supplies and equipment during down time.
  • Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Education
2002
High School Diploma:
Columbia High School - Lake City, Florida
2004
Paramedic Certificate: Emergency Medical Services
 Lake City Community College - Lake City, Florida
Current
MBA:
Kaplan University -


2009
Firefighter II Cetificate: Fire Science
 First Coast Technical College - St. Augustine, FL
Certifications
  • BLS
  • BLS Instructor
  • ACLS
  • EVOC
  • State of Florida Paramedic
  • Fully Certified Firefighter
  • Certified Fire Safety Clown
  • Advanced Airway Management
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Resume Overview

Companies Worked For:

  • Lifeguard Ambulance Service
  • Columbia County Emergency Medical Services
  • Levy County Emergency Medical Services

School Attended

  • Columbia High School
  • Lake City Community College
  • Kaplan University
  • First Coast Technical College

Job Titles Held:

  • EMS Chief/Operations Manager
  • Paramedic II
  • EMT-Basic

Degrees

  • High School Diploma :
    Paramedic Certificate : Emergency Medical Services
    MBA :
    Firefighter II Cetificate : Fire Science

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