EMS Chief/Operations Manager Resume Example
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EMS CHIEF/OPERATIONS MANAGER
Professional Summary
Innovative, customer-oriented Emergency Services leader with background in emergency, non-emergency and mass casualty care. Strong background in quality assurance, customer service and management principles and practices. Seeking a leadership role within an integrated health care delivery system.
Skills
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Work History
06/2011 to Current
EMS Chief/Operations ManagerBay County – Bay County , FL
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Recruited, hired, trained and coached on average of 15 new employees per year.
- Educated staff on state and federal statutes, rules and regulations governing Emergency Medical Services
- Interpreted and communicated new or revised policies to staff.
- Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
- Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
- Developed and achieved financial and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Encouraged creative thinking, problem solving, and empowerment as part of the team to improve morale and teamwork.
- Maintained contract compliance on all local contracts for 62 strait months.
- Maintained profitability targets without sacrificing service through effective budgeting and planning.
- Reviewed customer survey information to prioritize areas of improvement.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Routinely collaborated with Shift Supervisors to correct problems and improve services.
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Introduced, negotiated and implemented new projects to expand scope of service
- Established standards for selection, promotion and termination of staff.
- Investigated and reported issues relating to patient care.
- Confidently managed the overall operation of Emergency/non-emergency services including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, and performance metrics.
- Ensured that equipment and supplies were properly maintained for quality patient care and safety.
- Identified process improvements in the day-to-day functioning of the department.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Confirmed accurate completion of forms/reports for each patient encounter.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and coordinating financial reporting.
- Created and maintained computerized record management systems to record and process data and generate reports.
04/2004 to 06/2011
Paramedic IIOsf Healthcare – Loves Park , IL
- Performed basic and advanced patient assessments.
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Administered infusion, medications and intubation.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Inspected the vehicle, medical supplies and equipment during down time.
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
- Demonstrated high standards of performance, including teamwork, communication and compassion.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
- Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
11/2003 to 04/2004
EMT-BasicLevy County Emergency Medical Services – City , STATE
- Performed basic and advanced patient assessments.
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Inspected the vehicle, medical supplies and equipment during down time.
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
- Demonstrated high standards of performance, including teamwork, communication and compassion.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
- Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Education
2002
High School Diploma:
Columbia High School - City, State
Columbia High School - City, State
2004
Paramedic Certificate: Emergency Medical Services
Lake City Community College - City, State
Lake City Community College - City, State
Current
MBA:
Kaplan University -
Kaplan University -
2009
Firefighter II Cetificate: Fire Science
First Coast Technical College - City, State
First Coast Technical College - City, State
Certifications
- BLS
- BLS Instructor
- ACLS
- EVOC
- State of Florida Paramedic
- Fully Certified Firefighter
- Certified Fire Safety Clown
- Advanced Airway Management
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Resume Overview
School Attended
- Columbia High School
- Lake City Community College
- Kaplan University
- First Coast Technical College
Job Titles Held:
- EMS Chief/Operations Manager
- Paramedic II
- EMT-Basic
Degrees
- High School Diploma :
Paramedic Certificate : Emergency Medical Services
MBA :
Firefighter II Cetificate : Fire Science
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