Ems 911 Director resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I'm an insightful EMS professional with 26-years of experience in all levels of EMS. I was certified as an EMT in 1996 while working at DuPont as a machine operator. I was certified as an EMT-I in 1999. In April 2001 I decided to leave the factory and start my EMS career. I was certified in 2003 as a Paramedic while attending Midlands EMS in partnership with Midland Tech in w. Columbia.

During the past 26-years, I have worked my way from an EMT to the Director of the same EMS service. In December 2011, I fulfilled one of my goals and became the EMS Director. Lee County is a rural county with no hospital and we pride ourselves in being the best. We have the advantage to treating our patients and seeing our education being put to work. Our average call from start to finish is 90 minutes. We need to be able to address any condition and have the mean to treat our patient.

I became to 911 Communications' Director in December 2017. I have the pleasure to be oversight for two emergency departments that can be challenging most of the time. 911 Communications is a different beast with it's own regulation and oversight from SLED and SC Criminal Justice Academy.

I am use to a busy work schedule and have to multi-task daily. I'm thankful for having a great support group around me because without them we would not be successful.

  • Epic Systems
  • Interdepartmental Functions Coordination
  • Risk Management
  • Critical Thinking
  • Process Implementation
  • Expenditure Authorization
  • Operational Records Maintenance
  • Budget Development
  • Policy and Program Development
  • Operating Plans Development
  • Employee Performance Evaluations
  • Information Systems Development
  • Employee Recruitment and Hiring
  • Time Management
  • Taught EMT, EMT-I, AEMT, and assisted with Paramedic classes with Pee Dee Regional EMS. (2004 - 2014)
  • Employee Training Program
  • Employee Work Scheduling
  • Employee Supervision
  • Decision Making
  • Budget Planning
  • In-Service Programs
  • Financial Operations Oversight
  • Compliance Advisory
  • Risk Analysis
  • Community-based Educational Programs
  • Patient Advocacy
  • Human Resources Management
  • Emergency Readiness
  • Administrative Staff Supervision
  • HIPAA Guidelines
  • Patient Care Assessment
EMS / 911 Director, 12/2011 to Current
American Medical ResponseGreenville, TX,
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Recruited, hired and trained new medical and facility staff.
  • Developed medical programs that promoted community health and research.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Paramedic, 06/2003 to Current
LegacyBoston, MA,
  • Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
  • Assessed emergency situations and prioritized medical care for patients.
  • Responded quickly to medical emergencies to promote best possible health outcomes.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Explained each step of treatment to conscious patients to reduce fear and invoke calm.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Obtained details regarding patient by questioning family members and bystanders.
  • Loaded patients into ambulances in preparation for transport to nearest medical center.
  • Documented care provided to patients into reports for submission to supervisor.
  • Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
Operations Manager, 09/2009 to 12/2011
Capital City AmbulanceCity, STATE,
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Conducted employee observations and documented findings.
  • Presented performance and productivity reports to supervisors.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Enforced federal, state, local and company rules for safety and operations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Addressed customer concerns with suitable solutions.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
EMS Assistant Director, 02/2007 to 09/2009
  • Mentored new employees on industry practices and business operations.
  • Managed schedules by completing work accurately and on time.
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Handled incoming and outgoing mail, email and faxes.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Supported work-life balance to improve staff morale.
  • Oversaw purchasing and inventory to retain physical assets.
  • Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
Education and Training
: Courses For Paramedic Certification, Expected in 04/2003
Midlands Technical College - West Columbia, SC
High School Diploma: , Expected in 06/1987
Bishopville High - Bishopville,
  • 2015 EMS Director of the Year
  • 2021 Ordained as Deacon First Baptist Church in Bishopville.
Activities and Honors
  • Member of SC EMS Association
  • Pee Dee Regional EMS Board Chairman (2021-Present)

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Resume Overview

School Attended

  • Midlands Technical College
  • Bishopville High

Job Titles Held:

  • EMS / 911 Director
  • Paramedic
  • Operations Manager
  • EMS Assistant Director


  • High School Diploma

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