To obtain a position where I can utilize my skills in project management, Six Sigma methodologies, IT systems program management and staff development.
EMR Training Lead Contractor05/2013
to 09/2014 John Muir Health – Walnut Creek,
Managed the training team and project deliverables for the Epic Ambulatory, Stork, Tapestry, Willow, Home Health, and OHC/HOD implementations.
Mentored training staff on best practices for curricula development and environment maintenance.
Developed SharePoint tool to track Parking Lot items with automated FAQ report generation.
Created training scheduling database tool with Microsoft Outlook integration.
EMR Training Contractor11/2012
to 04/2013 Santa Clara Valley – San Jose,
Developed and led the Credentialed Trainer Program for the Ambulatory and Tapestry modules Mentored internal staff on best practices for building and maintaining the Training environments.
Built and maintained users, patients and locations in the Training environments according to Epic Environment Build Cookbook specifications for the Ambulatory and Tapestry modules.
Created the Training Curricula for both the Ambulatory and Tapestry modules.
Managed the Ambulatory and Tapestry trainers and schedules.
Served as a resource to the Beacon team on development of the Training Project Plan.
EMR Site Lead and Training Applications Team Supervisor03/2012
to 09/2012 Sutter Health – Sacramento,
Managed the EMR training team tasks for the Epic Acute Care implementation.
Developed SharePoint portal for Curricula development tracking.
Created training scheduling database tool to assimilate class course catalog details with Microsoft Outlook Meeting Invitation functionality.
Established integrated task list of project milestone dates across multiple deployment schedules.
EMR Training Manager01/2008
to 01/2012 UC San Diego – San Diego,
Managed the EMR training team and training project plans for the Epic Ambulatory, MyChart, EpicLink, Beacon, Stork, ADT, Willow, Dragon and Inpatient implementations Created the EMR Credentialed Trainer Program used to mentor and develop internal staff to fulfill temporary deployment roles, which enabled the organization to retain a valuable knowledge base.
Built and maintained users, patients and locations in the Training, Playground and Maintenance environments according to Epic Environment Build Cookbook specifications.
Utilized mitosis and scripting utilities in environments to automate data refreshing.
Developed exporting and back-up process of environment data to decrease rebuilt activities post upgrades.
Implemented a standard migration and refresh schedule to minimize ad-hoc changes in the environment.
Established and maintained a PLAY environment to promote end user fluency and adoption in the health care setting and medical school campus.
Implemented the use of the HR Learning Management System for EMR training to convey a more comprehensive performance database for staff appraisals.
Developed a communication plan to keep the end user community informed of all changes and updates to the EMR system in biweekly Newsletters.
Integrated technology to provide blended learning opportunities through the use of eLearnings and a dedicated intranet site for EMR information and resources.
Executed measurement processes to monitor training outcomes by implementing end of class proficiency checklists, skills self-assessments and training class evaluations.
Worked collaboratively with HR to streamline the new hire process to ensure EMR training and access is included during the standard organizational orientation.
Utilized Six Sigma methodologies to significantly decrease the number of resources required for training specialty departments and workflows.
Fostered customer satisfaction by offering monthly Learning Lab sessions dedicated to optimizing system usage and workflows for the end user community.
Developed a SharePoint Task list to prioritize, monitor and report on training team projects Developed a Share Point Task list to document, track and assign training environment issues Work collaboratively with the Pharmacy, Medical and Nursing schools to integrate EMR training into their current curricula.
to 01/2008 Scripps Health – San Diego,
Responsible for developing the EMR Programmer Analyst Team and process improvements.
Standardized testing scripts which enabled complete validations to be performed regardless of the availability of a particular module's subject matter expert.
Developed a collaborative process between the programmers and analysts for software change request prioritization, tracking and migration to production environments.
Structured standardized troubleshooting guides and module specific competency checklists to promote effective cross training among the analyst teams.
Restructured the Pharmacy-ADT interface monitoring process so that the analysts could identify and troubleshoot interface issues before they are discernible to the end users Enhanced team camaraderie and empowerment by enacting monthly peer commendation recognitions and annual peer review submissions for employee performance evaluations.
Project Manager II01/2002
to 01/2006 Kaiser Permanente – Pasadena,
Responsible for setting strategic direction of projects and developing project plans Provide analytic support services and technical expertise Responsible for leading projects where analysis of data requires an in-depth evaluation Provide technical support to project deployment teams Serve as a resource on data availability and security Serve as a resource on database design and structure Act as Site Lead on bridge lines during deployment and downtime Triage, Initiate, assign, and resolve application related incidents and problems Attend design, build, and validation sessions Define user templates and security classes Compose application documentation and training materials Communicate changes and/or enhancements to the user community Set system configurations according to build specifications Provide project support for the application during Pre-Go-Live, Go-Live, and Post Go-Live System testing for code drops and releases Work closely with Business Partners to ensure the system continues to fulfill the business needs Triage and resolve application related incidents and problems Facilitate user group and application defect meetings Participate in system build and application interface meetings Compose application documentation and training materials Define, schedule, and run batch jobs for processing Write business requirements for applications based on clients' desired functionality Document problem, issue and enhancements logs for submission to the project team Recommend changes and enhancements to the project team Develop and refine training methods and materials for the application Provide demonstrations of the application to new and existing users and team members Analyze current user operations in order to understand user operational requirements Assist the user in identifying potential system benefits and business requirements Identify the advantages and disadvantages of the proposed system Identify the change to operations, procedures and jobs Develop service level agreements (SLA) with the users Analyze problem tickets to identify facility specific training or system problems Apply understanding to develop and implement effective solutions for client needs Monitor, test, and troubleshoot the HL-7 interfaces.
Pharmacy Services Systems Analyst01/2000
to 01/2002 Kaiser Permanente – Downey,
Provide support to end users on a variety of issues.
Identify, research, and resolve technical problems.
Respond to telephone calls, emails and personnel requests for technical support.
Track and monitor the problem to insure a timely resolution.
Review, analyze, and modify programming systems Perform testing, debugging and installing to support application systems Consult with users to identify current operating procedures and to clarify program objectives Update documentation and manuals for users to describe installation and operating procedures Monitor, test, and troubleshoot the HL-7 interfaces Developed training materials and training sessions as needed.
Master of Science: AdministrationCalifornia State University-
Bachelors of Science: Information SystemsInformation Systems
Associates: Letters, Arts and ScienceLetters, Arts and Science
Associates: Physical SciencePhysical Science
Web Development Certificate Certified Pharmacy Technician Licensed Pharmacy Technician Certified in EpicCare Ambulatory Certified in EpicCare Inpatient Certified in Epic Tapestry :
Go-Live, streamline, ad, Analyst, automate, back-up, benefits, catalog, clarify, client, clients, customer satisfaction, Database, database design, debugging, direction, documentation, HR, Information Systems, materials, meetings, mentor, access, Microsoft Outlook, migration, Newsletters, Nursing, organizational, personnel, processes, Programmer, programming, project plans, research, scheduling, scripting, scripts, Six Sigma, service level agreements, SLA, strategic, Structured, technical support, Technician, telephone, Trainer, training materials, troubleshoot, troubleshooting, upgrades, utilities, validation, Web Development
EMR Site Lead and Training Applications Team Supervisor
EMR Training Manager
Project Manager II
Pharmacy Services Systems Analyst
Master of Science : Administration Bachelors of Science : Information Systems Associates : Letters, Arts and Science Associates : Physical Science Web Development Certificate Certified Pharmacy Technician Licensed Pharmacy Technician Certified in EpicCare Ambulatory Certified in EpicCare Inpatient Certified in Epic Tapestry :
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