Emporio Armani Orlando Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
With experience in retail management for 11 years, I am seeking an opportunity that will utilize and enhance my leadership skills. Results oriented, dependable, and highly experienced in customer service, sales and operations. Excel easily in a fast-paced environment with highly motivational supervising and training techniques, which translated to increased staff productivity and company profitability. A commitment to excellence with attention to detail is what drives success.
  • Operations management
  • Performance tracking and evaluation
  • Human resources management
  • Team building
  • Powerful negotiator
  • Organizational design
  • Conflict resolution
  • Space planning
  • Color and material application
  • Proficient with furniture systems
  • Strong leader
  • Product specifications
  • SketchUp

Headed store goals and operational department where sales have increased 80% during the years of management.

Emporio Armani Orlando, Operations Manager, 05/2012 to 01/2015
Giorgio Armani Corp , ,

Support the selling function of the boutique by managing the reports to determine the needs of the business. Set up new store business strategies. Track, monitor and communicate sales and goals techniques including customer appointments. Responsible for a proper and correct customer service, areas of the shipping, receiving, vendors and finance, human resources, building maintenance, operational budgets invoicing and expenses. Coordinate and manage all facility construction and renovations. Maintain and update all required permits and inspections certificates and supervise all inspection visits. Control and reports to Corporate all reports and expenses in order for the financial department. Manage and monitor all safe activities. Ensure that all policies and procedures, operational directives are enforces consistently and effective. Assist all departments in establishing organizational and systematic approaches to their goals. Ensure that all associates are trained and dedicate in order to meet and exceed sales goals Identify and implement methods of increasing client base example: thank you cards, database information and consignment sales. Manage and insure completion of all inventories cycle count preparation and staff orientation process. Responsible of human resources paperwork and new hire process.

Asst. Store Manager, 03/2010 to 05/2012
Michael Kors Prime Outlets, Orlando , , Successfully managed a top volume store of the company. Responsible for manage 10 managers and a total of 101 staff all related to customer service and sales goals, store operations, HR, and customer relations.
Assistant store, 01/2007 to 02/2010
PUMA NORTH AMERICA , , Directly responsible for ensuring the store consistently archives or exceeds sales KPI'S (UPT, ATV, CONV, MULT and profitability goals. Responsible for recruitment, training, development and succession of high performing results .Responsibilities, include but not limited to, coaching, developing and motivating sales and sales associates in order to meet our sales goals .Analyze customers profiles buying trends, and competitive information to impact and drive business. Responsible to work very organized and able to communicate, resolve situations. Look for new opportunities to help the store manager meet company goals. Guarantee consistent high standards of customers experience .Work with personnel to identify inventory shortage opportunities and recommend the solutions. Audit compliance to physical security standards. Responsible to identify employee and management theft and assist with internal investigations. Responsible to participate in the on boarding process of new hires. Evaluate circumstances and make timely the correct decisions by the policy company guidelines. Drapery Collection Interior Design Experience in specifying materials furnishings, fabrics, textures, colors and proportions .Closing sales and design for high standards customers including commercial, residential and institutional clients. Over 10 years on professional design trajectory including magazines and teaching skills. Well -versed in determining the client's needs goals, budgets and formal specifications. Able to multi task and excellent organizational skills.
Associate of Business Administration: Business , Expected in
Interamerican University - Cupey, Puerto Rico

: , Expected in
Interior Design program Liceo de Arte y Technology - Santurce, Puerto Rico

Associate Interior Design program


Customer Satisfaction,Budgeting, Multi -Task ,Buying,Closing Sales,

Coaching,Excellent Organizational Skills,Inventory Control, Recruitment,New Hires, Organizational Skills,Training, Very Organized, Operations, Retail Sales, Customer Relations,Leadership Skills, Retail Management,Building Maintenance, Finance, Human Resources, Inspections, Invoicing,Shipping and receiving.

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Resume Strength

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Resume Overview

School Attended
  • Interamerican University
  • Interior Design program Liceo de Arte y Technology
Job Titles Held:
  • Emporio Armani Orlando, Operations Manager
  • Asst. Store Manager
  • Assistant store
  • Associate of Business Administration