My experience as a recruiter/administrator for Delaware Skills Center, along with my positions in the Mayor's Office and as the Chair of the Wilmington City Council Health and Aging Committee have provided me with knowledge and skills in the field of Long Term Care. I have demonstrated technology skills and experience with Microsoft Word, Excel, PowerPoint, and other technology skills such as using and organizing online communities. Good organizational skill with attention to detail is something I value in my work. I have the skills in establishing and maintaining effective working relationships with consumers, public, federal and state office staff, community groups, and agencies and an ability to interpret, adapt, and apply guidelines and procedures.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Explorer, Firefox, MacBook
Employment & Training / Recruiter May 2006 to CurrentDelaware Skills Center
Improved DSC employment placement rate from 23% to 95% in my first year and have maintained a 90% or more placement rate since 2006.
Responsible for client recruitment, testing, classification, interviews, and final admission to training courses and student orientation and provide student support services and counseling.
Perform payroll for employees and clients, and case management using HRIS Attend community events to recruit employees and clients for Delaware Skills Center Use social media like Facebook, LinkedIn and Monster.com to recruit employees, clients and business partners Performed intake, documented eligibility and case management for clients of DSC Recruit over 400 or more applicants for our programs every year Adapt to and implement ever changing Federal and State laws, policies and guidelines.
Constituent Relations Liaison January 2005 to May 2006Office of Governor Ruth Ann Minner, State of Delaware
All inquiries, complaints, and requests for information that are received by the Governor's Office.
As a CR Liaison, I was required to assist people in obtaining services from all departments in State government.
As a result, I have become familiar with all the departments in the State and the inner workings of each agency and office.
Responsible for writing proclamations, letters of sympathy, congratulatory letters and other correspondence on behalf of the Governor.
Advise the Governor on policy issues and public relations Maintain contact with community leaders and attend public events on behalf of the Governor.
Attend events on behalf of the Governor throughout the State of Delaware.
Served on the Governor's Council on Hispanic Affairs and as the Liaison to the Hispanic Community.
Constituent Service Officer/Deputy Director January 2001 to January 2005Office of Mayor James M. Baker, City of Wilmington
Acted as Liaison to the Hispanic Community for the Mayor of Wilmington Served on the Residency Review Board and investigated and determined the consequences for individuals who violated the City's residency law.
A principle participant in the development of Wilmington's "Red Light Photo Enforcement Program." Work with outside contractors to improve the complaints or disputes portion of this program that has reduced accidents at critical intersections by 50%.
Developed, with the Mayor, a plan to make every City Department's constituent service program friendlier, more receptive, and more responsive to our citizens.
Began an Internship program for the Mayor's Office, which resulted in attracting some of our local colleges' best and brightest students.
Responsible for supervising and guiding all interns in this program.
Supervised frontline staff in Constituent Service Office and supervised all staff when director was absent Responsible for writing Mayoral proclamations and congratulatory letters from the Mayor Attend community meetings on behalf of the Mayor.
Producer Services Representative August 2000 to January 2001American Insurance Group － Wilmington, Delaware
Verified that life insuranceagents and brokers were properly paid all due commissions and bonuses on a timely manner.
Handled over 90 phone inquiries daily and determined best method of resolution.
Monitored the status of and verified that all agents had appropriate appointment programs and licenses.
Monitored the State's Insurance Department regulation changes to identify those applicable to our organization.
Bachelor of Arts : Political Science SpanishUniversity of Delaware － Newark, DEGPA: GPA: 3.2 Dean's List
Hispanic Student of DistinctionPolitical Science Spanish GPA: 3.2 Dean's List
Hispanic Student of Distinction
Mentor and Volunteer for the Latin American Community Center 2001- 2007
Member of the Salvation Army Advisory Board 2002- 2009
Member and Organizer for the Westside Coalition 2001-Present Member of the Board of Directors for the LACC Los Jardines Senior Home 2003-Present
Photo, agency, com, Council, counseling, client, clients, DSC, government, HRIS, Insurance, Explorer, law, letters, director, meetings, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, payroll, policies, public relations, recruitment, supervising, phone