Emergency Room Unit Secretary resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

To secure a position as a staff Therapist in a comprehensive Health Care System that provides continual training with established standards of practice and performance and opportunities for advancement.

Employment History
02/2012 to Current
Emergency Room Unit Secretary Hca Crawfordville, FL,
  • Trained new oncoming staff  with secretarial duties.
  • Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel.
  • Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff.Provides information by answering questions and requests.
  • Contributes to team effort by accomplishing related results as needed.Requisitions supplies designated by nursing staff. Prepares and compiles records in nursing unit of hospital or medical facility: Records name of patient, address, and name of attending physician to prepare medical records on new patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Assisted patients with bathing, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles.

07/2011 to 02/2012
Pharmacy Technician Molina Healthcare Eau Claire, WI,
  • Worked closely with Pharmacy Care Representatives in providing excellent patient care
  • Assists the pharmacist in filling physician orders for medications for oral, rectal, topical and among other products
  • Assists the department in maintenance all drug storage areas, receiving and storing drug products, repackaging medications, record keeping and appropriate handling of controlled substances
  • Performs a variety of patient reception, cashiering & clerical services for an outpatient pharmacy, including taClaire over-the-counter & telephone requests for prescriptions refills, verifying coverage, receiving payment, answering patient questions, completing pharmacy logs & forms
  • Credits patients for returned medications using the computer system, and returns the medication to inventory
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

04/2011 to 08/2011
Airlines Customer Service Smartfinancial, Inc. Tullahoma, TN,
  • Responsible for booClaire and ticketing customers for domestic/international  air travel
  • Arrange reservations, research, recommend and ticket domestic/international airfare
  • Resolve passenger complaints and issued refunds.
  • Research and implement sky miles members accounts.
  • Provide support to all internal departments and external partnerships.
  • Monitor and coordinate daily flight schedule changes and cancellations. 

10/2007 to 01/2011
Bank Teller JPMorgan Chase City, STATE,
  • Executed bank transactions including deposits, withdrawals and customer service inquiries
  • Assisted in selling annuities and high interest CDs
  • Expanded existing bank relationships and acquired new business, utilizing effective calling techniques and leveraging bank products and services
  • Resolved customer complaints/issues promptly and effectively

Expected in Current
Associate of Applied Science: Respiratory Care
Norwalk Community College - Norwalk,
Expected in 2011
Associate of Arts: Liberal Arts
Nassau Community College - Garden City, NY

Medical Record: Epic, PowerCart, FirstNet, Eclipsys, Cerner

Computer: Microsoft Word, Excel, Powerpoint

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Resume Overview

School Attended

  • Norwalk Community College
  • Nassau Community College

Job Titles Held:

  • Emergency Room Unit Secretary
  • Pharmacy Technician
  • Airlines Customer Service
  • Bank Teller


  • Associate of Applied Science
  • Associate of Arts

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