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emergency room unit clerk resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Data Entry Software
  • Patient Health Information Access
  • Healthcare Administration
  • Administrative Support
  • Physician Interaction
  • Business Correspondence
  • Emergency Room Services
  • Computer Proficiency
  • Teamwork and Collaboration
  • Practitioner Support
  • Answer Telephones
  • Preparing Treatment Rooms
  • Organization and Time Management
  • Patient Database Maintenance
  • Pharmacy Correspondence
  • Office Coordination
  • Collecting Patient Specimens and Tests
Work History
07/2022 to Current Emergency Room Unit Clerk Life Care Centers Of America | Riverview, MI,
  • Utilized multiple PC applications throughout day.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for UT Health medical facility, scheduling appointments, and handling patient inquiries.
09/2021 to 07/2022 Front Desk Medical Receptionist Crossroads Family Care | City, STATE,
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Maintained current and accurate medical records for patients.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered phone calls and messages for Crossroads Family Care medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
09/2016 to 09/2021 General Manager / Bookkeeper UCMA Enterprises | City, STATE,
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Expected in 05/2005 GED | Panola College, Carthage, TX GPA:

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Resume Overview

School Attended

  • Panola College

Job Titles Held:

  • Emergency Room Unit Clerk
  • Front Desk Medical Receptionist
  • General Manager / Bookkeeper

Degrees

  • GED

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