emergency room unit clerk resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking Emergency Service Unit Clerk and Patient Access Representative, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in Spanish and English languages.

Astute professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

  • Problem Solving
  • Medical Recordkeeping
  • Epic Systems
  • Cleaning and Sterilizing
  • Organization and Time Management
  • Taking Client Histories
  • Advising Patents
  • Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Customer Service
  • Supply Ordering
  • Appointment Scheduling
  • Data Entry Software
  • Medical Charting
  • Regulatory Documentation
  • Computer Proficiency
  • Office Coordination
  • Data Entry
  • Documentation Review
  • Insurance Forms
  • Patient Billing
  • Mail Distribution
  • HIPAA Compliance
  • Referral Verification
  • Flexible Schedule
  • Adaptable and Flexible
  • Collaboration and Teamwork
  • Calendar and Appointment Management
  • Cash Handling
  • Patient Health Information Access
  • Insurance Authorizations
  • Payment Scheduling and Collection
  • Patient Eligibility Requirements
  • EHR Software
  • Maintaining Financial Records
  • Claim Forms
  • Outpatient Procedures
  • Relationship Building
  • Collecting Patient Specimens and Tests
  • Patient Referral
Work History
Emergency Room Unit Clerk, 07/2015 to Current
Spartanburg Regional Medical CenterUnion, SC,
  • Analyzed accounts for various requests and accounted resolution.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed financial documentations such as expense reports and invoices.
  • Answered phone calls and messages for physician and medical facility, scheduling appointments and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars.
  • Received, recorded and addressed incoming and outgoing communication via telephone.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Implemented Epic EHR for digitizing and organizing over medical records.
  • Organized patient files and streamlined operations to improve efficiency.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Patient Access Representative, 07/2014 to Current
Bluegreen ResortsFarmington, UT,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
Waitress, 09/2010 to 01/2016
Los CompadresCity, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
High School Diploma: , Expected in 06/2011 to Castle Rock Charter School - Crescent City, CA,
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Castle Rock Charter School

Job Titles Held:

  • Emergency Room Unit Clerk
  • Patient Access Representative
  • Waitress


  • High School Diploma

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