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Eligibilty Specialist Resume Example

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ELIGIBILTY SPECIALIST
Professional Summary

Motivated professional capable of managing and monitoring eligibility information for members and groups. Confident Eligibility Specialist committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. I am highly organized, detail oriented and adapts to changes quickly. With many years of excellent customer service experience as well as various types of experience; with data entry programs. I am proficient at inputting and processing membership information into multiple databases that I have been able to learn quickly. Great time management with a sense of urgency, takes initiative, and a strong belief in effective and attentive speaking and listening. Not only am I a leader; but also know how to delegate. I believe the energy I bring will be an asset paired with a positive attitude every day.

Skills
  • Routing Mail
  • Report Development
  • Program Files Maintenance
  • Customer and Client Relations
  • Spreadsheet management
  • Documentation and control
  • Meeting arrangements
  • Records management
  • Scheduling
  • Filing and data archiving
Work History
Eligibilty Specialist , 11/2017 to Current
Jefferson County Human Services – Golden, CO
  • Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Inputted all gathered information and researched data on applicants into computer system using: CBMS, Colorado Department of Labor, and Work Numbers.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Streets Maintenance Worker, 03/2017 to 11/2017
Jefferson County Road And Bridge – Golden, Colorado
  • Operated all heavy equipment properly according to employer safety specifications.
  • Determined and recommended methods to address improvement opportunities.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Assist in re-paving of county streets, crack sealing and various duties.
Team Merchandiser, 04/2014 to 03/2017
Southern Wine And Spirits – Denver, Colorado
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Travel to liquor stores on my weekly route to restock shelves and make displays with specific wine brands. Providing general assistance to store owners as well as the salespeople that are on my team.
Delivery Driver and Shipping, 05/2011 to 04/2014
Elevation Coffee Traders – Englewood, Colorado
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Recorded each delivery using proper paperwork before leaving assigned business.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Responsibilities include checking orders against invoice for accuracy, delivering shipments to various destinations, collect cash or check for payment, resolve problems with shipments with customer, receive incoming supplies and prepare packages for shipping.
Education
Some College (No Degree): HistoryRed Rocks Community College - Denver, CO
High School Diploma: 05/2006
Arvada West High School - Arvada, CO
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Resume Overview

Companies Worked For:

  • Jefferson County Human Services
  • Jefferson County Road And Bridge
  • Southern Wine And Spirits
  • Elevation Coffee Traders

School Attended

  • Red Rocks Community College
  • Arvada West High School

Job Titles Held:

  • Eligibilty Specialist
  • Streets Maintenance Worker
  • Team Merchandiser
  • Delivery Driver and Shipping

Degrees

  • Some College (No Degree) : History
    High School Diploma : 05/2006

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