eligibility worker ii county superintendent of schools resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivated professional offering a Bachelor's in Health sciences. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. A Capable individual boasting a background in assessing applicants for eligibility for economic programs. A bilingual Eligibility Worker knowledgeable in evaluating financial data and considered an effective multitasker.

  • Proficient in all Microsoft programs.
  • Capable of working in fast paced environments.
  • Customer Service
  • Data Entry
  • Office Clerk General
  • Administrative duties
  • Financing
  • Qualitative Management
  • Inventory Control
  • CPR/First Aid Certified.
  • Strong leadership and communication skills.
  • Sufficient in critical thinking, active listening, and problem-solving.
  • Team collaboration
  • Business correspondence
  • Bilingual communication
  • Quantitative skills
  • Program evaluation
  • Strong time management capability and coordinating ability
  • Effective in social skills, teamwork, customer service, and creativity.
  • Passed the San Bernardino County bilingual exam.
  • Administrative assistance
  • Scheduling and calendar management
  • Database entry
  • Spreadsheet development
  • Telephone etiquette
Eligibility Worker II, County Superintendent of Schools, 04/2018 - Current
Lamar Advertising Company San Bernardino, CA,
  • Currently works in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as CalWORKS cash assistance, Cal Fresh, Medi-Cal, etc
  • Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret, and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources
  • Performs a variety of administrative, operational, and analytical duties in support of departmental activities based on policies and procedures that aid in the budgeting process of grants and public assistance that are being offered to the population I currently serve
  • Currently, I utilize the statewide MEDS medical system to determine the eligibility of medical for the population that I serve and aid them if need be
  • As an Eligibility Worker II, I conduct interview efforts to strengthen eligibility processes
  • I’ve successfully interviewed clients/applicants receiving public assistance to obtain financial and other eligibility data and assist customers in completing the needed documents from inception to finalization
  • Utilized California Statewide Welfare System when inputting applicant information into agency's computer system.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Called applicants to set up appointments and explain benefits processes.
  • Processed benefits applications and documents for food stamps and medical assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.Developed and maintained strong customer-focused relationships with stakeholders.
Student Worker, 05/2018 - 12/2021
San Bernardino County Superintendent Of Schools City, STATE,
  • Developed strong oral and written communication skills in working with people of different ages.
  • Followed instructions from management to complete tasks according to exact specifications.
  • Filed department transaction records according to Desert Mountain Children Center (DMCC) accounting procedures.
  • Updated personal notes and permanent records with observational and anecdotal details.
  • Identified business processes for remediation and improvement where applicable.
  • Routed incoming mail and prepared outgoing mail according to campus procedures.
  • Located and filed physical permanent records according to established categorization systems.
  • Adhered to procedures and policies as outlined in campus codes of conduct.
  • Maintained and updated filing and inventory systems using computer databases.
  • Presented information to customers and answered complex questions.
  • Greeted office visitors, provided information and directed to appropriate personnel.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Answered phone calls and took messages or transferred to appropriate parties.
  • Provided assistance with special projects to meet aggressive deadlines.
  • Shadowed professionals to understand industry and operations.
  • Covered front desk for Desert Mountain Children Center (DMCC) team to greet visitors and field basic inquiries.
  • Developed and practiced study techniques to retain information and meet assignment objectives.
  • Supported efficient office operations by handling common administrative tasks such as maintaining files and routing mail.
  • Created and updated confidential student and employee files.
  • Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
  • Maintained Excel spreadsheets and Medical record base keeping system databases, covering performance data for DMCC team members.
Internship Student, 06/2019 - 03/2020
Apple Valley Early Education Center City, STATE,
  • Assisted in the Comprehensive Assessment, Research, and Evaluation (CARE), 10-week program.
  • Worked closely with a trans-disciplinary team that includes a Pediatrician, Clinical Psychologist, Speech Therapist, Occupational Therapist, Licensed Clinical Social Worker, and Public Health nurse.
  • Worked closely with this team to help children two through five years of age who may be developmentally delayed with visual boards, measured data entry, utilization of computer software programs, answered phone calls, and assessed children supervised by a Licensed Clinical Social Worker.
  • Worked with teams to support goals and build experience.
  • Worked well in team environment as well as independently.
  • Learned tenets of professional office behavior and thoughtful collaboration.
  • Shadowed staff and learned advanced work.
  • Participated in research to support goals and objectives of employer and assigned team.
  • Compiled, modeled, and reported on data for staff members as directed.
  • Prepared spaces for meetings at request of employer and team leadership.
  • Helped staff members re-stock supplies and perform other administrative duties.
  • Processed incoming and outgoing mail for office staff as directed.
  • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
  • Built professional working relationships with peers and supervisors.
  • Responded quickly to questions and inquiries via phone and email.
  • Prepared administrative and financial reports.
  • Developed understanding of policies, procedures and processes.
  • Created and organized documentation to support team.
  • Conducted research and presented findings to leadership.
  • Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
  • Created status reports on operational activities.
  • Resolved issues to meet customer requirements.
Education and Training
Masters: Healthcare Administration, Expected in 03/2023
West Coast University - Irvine, Ca
Status -
  • My courses focus on administration, financial management, marketing management, and strategic planning. My expected graduation date is March of 2023. I do this part-time on my own time, which does not affect my ability to work 40 hours or more if needed.
Bachelors: Health Sciences- Community Health, Expected in 12/2019
California State University - Long Beach, CA
Status -
  • Honor Roll December 2018- December 2019
Diploma: , Expected in 05/2015
Apple Valley High School - Apple Valley, CA
Status -
Spanish :
Negotiated :
  • Data Analyst Google Certificate

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Resume Overview

School Attended

  • West Coast University
  • California State University
  • Apple Valley High School

Job Titles Held:

  • Eligibility Worker II, County Superintendent of Schools
  • Student Worker
  • Internship Student


  • Masters
  • Bachelors
  • Diploma

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